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As voice-based Conversational Assistants (CAs), including Alexa, Siri, Google Home, have become commonly embedded in households, many children now routinely interact with Artificial Intelligence (AI) systems. It is important to research…

Human-Computer Interaction · Computer Science 2023-05-10 Valentina Andries , Judy Robertson

This paper presents a novel application of large language models (LLMs) to enhance user comprehension of privacy policies through an interactive dialogue agent. We demonstrate that LLMs significantly outperform traditional models in tasks…

Human-Computer Interaction · Computer Science 2024-10-17 Bolun Sun , Yifan Zhou , Haiyun Jiang

Privacy policy documents are long and verbose. A question answering (QA) system can assist users in finding the information that is relevant and important to them. Prior studies in this domain frame the QA task as retrieving the most…

Computation and Language · Computer Science 2020-10-07 Wasi Uddin Ahmad , Jianfeng Chi , Yuan Tian , Kai-Wei Chang

Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical…

Machine Learning · Computer Science 2026-05-21 Sven Kruschel , Julian Rosenberger , Lasse Bohlen , Mathias Kraus , Patrick Zschech

Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…

Computers and Society · Computer Science 2022-12-22 Atoosa Kasirzadeh , Iason Gabriel

Conversational artificial intelligence (AI) is becoming an increasingly popular topic among industry and academia. With the fast development of neural network-based models, a lot of neural-based conversational AI system are developed. We…

Computation and Language · Computer Science 2022-04-22 Zijun Xue , Ruirui Li , Mingda Li

Conversational agents are exploding in popularity. However, much work remains in the area of non goal-oriented conversations, despite significant growth in research interest over recent years. To advance the state of the art in…

The race to train language models on vast, diverse, and inconsistently documented datasets has raised pressing concerns about the legal and ethical risks for practitioners. To remedy these practices threatening data transparency and…

Increasingly, laws are being proposed and passed by governments around the world to regulate Artificial Intelligence (AI) systems implemented into the public and private sectors. Many of these regulations address the transparency of AI…

Computers and Society · Computer Science 2022-07-05 Andrew Bell , Oded Nov , Julia Stoyanovich

The imposing evolution of artificial intelligence systems and, specifically, of Large Language Models (LLM) makes it necessary to carry out assessments of their level of risk and the impact they may have in the area of privacy, personal…

Computers and Society · Computer Science 2024-04-03 Nicola Fabiano

The rapid emergence of large language models (LLMs) has raised urgent questions across the modern workforce about this new technology's strengths, weaknesses, and capabilities. For privacy professionals, the question is whether these AI…

Computers and Society · Computer Science 2025-08-13 Zane Witherspoon , Thet Mon Aye , YingYing Hao

Artificially intelligent systems, given a set of non-trivial ethical rules to follow, will inevitably be faced with scenarios which call into question the scope of those rules. In such cases, human reasoners typically will engage in…

Artificial Intelligence · Computer Science 2019-11-06 John Licato , Zaid Marji , Sophia Abraham

The home voice assistants such as Amazon Alexa have become increasingly popular due to many interesting voice-activated services provided through special applications called skills. These skills, though useful, have also introduced new…

Cryptography and Security · Computer Science 2020-10-22 Dan Su , Jiqiang Liu , Sencun Zhu , Xiaoyang Wang , Wei Wang

Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization--adapting to individual user preferences while completing tasks--remains…

Computation and Language · Computer Science 2025-06-12 Zheng Zhao , Clara Vania , Subhradeep Kayal , Naila Khan , Shay B. Cohen , Emine Yilmaz

Most explainable AI (XAI) techniques are concerned with the design of algorithms to explain the AI's decision. However, the data that is used to train these algorithms may contain features that are often incomprehensible to an end-user even…

Computers and Society · Computer Science 2019-06-12 Ajay Chander , Ramya Srinivasan

Conversational Product Search ( CPS ) systems interact with users via natural language to offer personalized and context-aware product lists. However, most existing research on CPS is limited to simulated conversations, due to the lack of a…

Computation and Language · Computer Science 2025-04-29 Jie Zou , Mohammad Aliannejadi , Evangelos Kanoulas , Shuxi Han , Heli Ma , Zheng Wang , Yang Yang , Heng Tao Shen

We will demonstrate a conversational products recommendation agent. This system shows how we combine research in personalized recommendation systems with research in dialogue systems to build a virtual sales agent. Based on new deep…

Computation and Language · Computer Science 2016-10-06 Yueming Sun , Yi Zhang , Yunfei Chen , Roger Jin

As e-commerce rapidly integrates artificial intelligence for content creation and product recommendations, these technologies offer significant benefits in personalization and efficiency. AI-driven systems automate product descriptions,…

Computers and Society · Computer Science 2025-06-24 Aditi Madhusudan Jain , Ayush Jain

Conversational question--answer generation is a task that automatically generates a large-scale conversational question answering dataset based on input passages. In this paper, we introduce a novel framework that extracts question-worthy…

Computation and Language · Computer Science 2022-09-26 Seonjeong Hwang , Gary Geunbae Lee

Achieving human-like communication with machines remains a classic, challenging topic in the field of Knowledge Representation and Reasoning and Natural Language Processing. These Large Language Models (LLMs) rely on pattern-matching rather…

Artificial Intelligence · Computer Science 2023-03-21 Yankai Zeng , Abhiramon Rajasekharan , Parth Padalkar , Kinjal Basu , Joaquín Arias , Gopal Gupta