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The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

Vast improvements in natural language understanding and speech recognition have paved the way for conversational interaction with computers. While conversational agents have often been used for short goal-oriented dialog, we know little…

Human-Computer Interaction · Computer Science 2020-08-20 Jessica Van Brummelen , Kevin Weng , Phoebe Lin , Catherine Yeo

Enterprise Resource Planning (ERP) systems serve as the digital backbone of modern financial institutions, yet they continue to rely on static, rule-based workflows that limit adaptability, scalability, and intelligence. As business…

Artificial Intelligence · Computer Science 2025-06-03 Hongyang Yang , Likun Lin , Yang She , Xinyu Liao , Jiaoyang Wang , Runjia Zhang , Yuquan Mo , Christina Dan Wang

Recent development in developing humanoid robot poses new challenges to human-machine interaction communication. A major challenge is to develop robots that can behave like and interact with human in the most natural way possible. This…

Robotics · Computer Science 2014-12-03 Ong Sing Goh , Lance Fung

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as…

Information Retrieval · Computer Science 2011-07-04 M. H. Goker , P. Langley , C. A. Thompson

A personalized conversational sales agent could have much commercial potential. E-commerce companies such as Amazon, eBay, JD, Alibaba etc. are piloting such kind of agents with their users. However, the research on this topic is very…

Information Retrieval · Computer Science 2018-06-11 Yueming Sun , Yi Zhang

It has recently become feasible to run personal digital assistants on phones and other personal devices. In this paper we describe a design for a natural language understanding system that runs on device. In comparison to a server-based…

The technology of Conversational AI has made significant advancements over the last eighteen months. As a consequence, conversational agents are likely to be deployed in the near future that are designed to pursue targeted influence…

Human-Computer Interaction · Computer Science 2024-12-30 Louis Rosenberg

To support maintenance and servicing of industrial machines, service processes are even today often performed manually and analogously, although supportive technologies such as augmented reality, virtual reality and digital platforms…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-05-21 Natascha Stumpp , Doris Aschenbrenner , Manuel Stahl , Andreas Aßmuth

Software Development (SD) is remarkably dynamic and is critically dependent on the knowledge acquired by the project's software developers as the project progresses. Software developers need to understand large amounts of information…

Software Engineering · Computer Science 2023-05-02 Glaucia Melo , Luis Fernando Lins , Paulo Alencar , Donald Cowan

Collaborative Business Analysis (CBA) is a methodology that involves bringing together different stakeholders, including business users, analysts, and technical specialists, to collaboratively analyze data and gain insights into business…

Human-Computer Interaction · Computer Science 2023-04-24 Olga Cherednichenko , Fahad Muhammad , Jérôme Darmont , Cécile Favre

Artificial Intelligence agents represent the next major revolution in the continuous technological evolution of industrial automation. In this paper, we introduce a new approach for business process design and development that leverages the…

Artificial Intelligence · Computer Science 2025-07-30 Mohammad Azarijafari , Luisa Mich , Michele Missikoff

As autonomous service robots become more affordable and thus available also for the general public, there is a growing need for user friendly interfaces to control the robotic system. Currently available control modalities typically expect…

Increasingly complex and autonomous robots are being deployed in real-world environments with far-reaching consequences. High-stakes scenarios, such as emergency response or offshore energy platform and nuclear inspections, require robot…

Human-Computer Interaction · Computer Science 2020-03-13 Francisco J. Chiyah Garcia , José Lopes , Helen Hastie

The advancement of robotic systems has revolutionized numerous industries, yet their operation often demands specialized technical knowledge, limiting accessibility for non-expert users. This paper introduces ROSA (Robot Operating System…

Despite recent advances in natural language understanding and generation, and decades of research on the development of conversational bots, building automated agents that can carry on rich open-ended conversations with humans "in the wild"…

The present-day business landscape necessitates novel methodologies that integrate intelligent technologies and tools capable of swiftly providing precise and dependable information for decision-making purposes. Contemporary society is…

Human-Computer Interaction · Computer Science 2023-12-21 Olga Cherednichenko , Fahad Muhammad

Miscommunication and communication challenges between instructors and students represents one of the primary barriers to post-secondary learning. Students often avoid or miss opportunities to ask questions during office hours due to…

Computers and Society · Computer Science 2024-02-02 Ramteja Sajja , Yusuf Sermet , David Cwiertny , Ibrahim Demir

Industrial workflows demand adaptive and trustworthy assistance that can operate under limited computing, connectivity, and strict privacy constraints. In this work, we present MICA (Multi-Agent Industrial Coordination Assistant), a…

Artificial Intelligence · Computer Science 2026-03-10 Di Wen , Kunyu Peng , Junwei Zheng , Yufan Chen , Yitian Shi , Jiale Wei , Ruiping Liu , Kailun Yang , Rainer Stiefelhagen

Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper addresses this research problem by reviewing the literature…

Software Engineering · Computer Science 2025-07-15 Hoang Vu , Jennifer Haase , Henrik Leopold , Jan Mendling
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