Related papers: Characterizing Reading Time on Enterprise Emails
Social and biological collectives need to exchange information to persist and to function. This happens across internal networks, whose structure represents static channels through which information flows. Less studied is the quantity and…
Our paper contributes to the literature recommending approaches to make online reviews more credible and representative. We analyze data from four diverse major online retailers and find that verified customers who are prompted (by an…
The informal learning in the workplace is realized during daily collaborators' activities and represent more than 75 % of the learning occurring in a company. Enterprise social networks are currently massively used to promote this type of…
Human activities from hunting to emailing are performed in a fractal-like scale invariant pattern. These patterns are considered efficient for hunting or foraging, but are they efficient for gathering information? Here we link the scale…
Personality traits influence most, if not all, of the human activities, from those as natural as the way people walk, talk, dress and write to those most complex as the way they interact with others. Most importantly, personality influences…
Online dating sites have become popular platforms for people to look for potential romantic partners. It is important to understand users' dating preferences in order to make better recommendations on potential dates. The message sending…
Working adults spend nearly one third of their daily time at their jobs. In this paper, we study job-related social media discourse from a community of users. We use both crowdsourcing and local expertise to train a classifier to detect…
Enterprise networks are one of the major targets for cyber attacks due to the vast amount of sensitive and valuable data they contain. A common approach to detecting attacks in the enterprise environment relies on modeling the behavior of…
Electronic mail services have become an important source of communication for millions of people all over the world. Due to this tremendous growth, there has been a significant increase in spam traffic. Spam messes up user's inbox, consumes…
Personalization is a critical yet often overlooked factor in boosting productivity and wellbeing in knowledge-intensive workplaces to better address individual preferences. Existing tools typically offer uniform guidance whether…
An effective email search engine can facilitate users' search tasks and improve their communication efficiency. Users could have varied preferences on various ranking signals of an email, such as relevance and recency based on their tasks…
Enterprise social media platforms (ESMPs) are web-based platforms with standard social media functionality, e.g., communicating with others, posting links and files, liking content, etc., yet all users are part of the same company. The…
So far, most research investigating the predictability of human behavior, such as mobility and social interactions, has focused mainly on the exploitation of sensor data. However, sensor data can be difficult to capture the subjective…
Phishing is one of the most prevalent social engineering attacks that targets both organizations and individuals. It is crucial to understand how email presentation impacts users' reactions to phishing attacks. We speculated that the device…
Intelligent features in email service applications aim to increase productivity by helping people organize their folders, compose their emails and respond to pending tasks. In this work, we explore a new application, Smart-To-Do, that helps…
Search engines play an essential role in our daily lives. Nonetheless, they are also very crucial in enterprise domain to access documents from various information sources. Since traditional search systems index the documents mainly by…
Methods for scoring text readability have been studied for over a century, and are widely used in research and in user-facing applications in many domains. Thus far, the development and evaluation of such methods have primarily relied on…
Phishing constitutes more than 90\% of successful cyberattacks globally, remaining one of the most persistent threats to organizational security. Despite organizations tripling their cybersecurity budgets between 2015 and 2025, the human…
We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To illustrate our approach, we analyzed the email archive of 2000…
Modern computational systems have an unprecedented ability to detect, leverage and influence human attention. Prior work identified user engagement and dwell time as two key metrics of attention in digital environments, but these metrics…