Related papers: Characterizing Reading Time on Enterprise Emails
In a recent preprint \cite{eck}, the temporal dynamics of an e-mail network has been investigated by J.P. Eckmann, E. Moses and D. Sergi. Specifically, the time period between an e-mail message and its reply were recorded. It will be shown…
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…
Research on email anomaly detection has typically relied on specially prepared datasets that may not adequately reflect the type of data that occurs in industry settings. In our research, at a major financial services company, privacy…
Reading is a pervasive and cognitively demanding activity that underpins modern human culture. It is a prime instance of a class of tasks where eye movements are coordinated for the purpose of comprehension. Existing theories explain either…
We introduce "entanglement", a novel metric to measure how synchronized communication between team members is. This measure calculates the Euclidean distance among team members' social network metrics timeseries. We validate the metric with…
It is widely known that people become better at an activity if they perform this activity long and often. Yet, the question is whether being active in related areas like communicating online, writing blog articles or commenting on community…
Background: Various factors determine analyst effectiveness during elicitation. While the literature suggests that elicitation technique and time are influential factors, other attributes could also play a role. Aim: Determine aspects that…
Web applications, accessible via web browsers over the Internet, facilitate complex functionalities without local software installation. In the context of web applications, a workload refers to the number of user requests sent by users or…
[Purpose] To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user…
We investigate ten years of user support emails in the large-scale solver library PETSc in order to identify changes in user requests. For this purpose we assign each email thread to one or several categories describing the type of support…
Large language models (LLMs) are becoming increasingly embedded in students' learning practices, yet much of what is known about how students use LLMs and how this usage impacts learning comes from problem-solving domains or constrained…
Our experience of web access slowing down is a consequence of the aggregated web access pattern of web users. This is just one example among several human oriented services which are strongly affected by human activity patterns. Recent…
These days, cyber-criminals target humans rather than machines since they try to accomplish their malicious intentions by exploiting the weaknesses of end users. Thus, human vulnerabilities pose a serious threat to the security and…
Smartphones are now ubiquitous, yet our understanding of user interface factors that maximize mobile user experience (UX), is still limited. This work presents a controlled experiment, which investigated factors that affect the usability…
We carried out a qualitative study to identify the "missing pieces" in current computing devices and technologies that are preventing people from eliminating paper from their lives. Most of the existing literature has looked into the work…
Cyber-phishing attacks recently became more precise, targeted, and tailored by training data to activate only in the presence of specific information or cues. They are adaptable to a much greater extent than traditional phishing detection.…
Navigation behaviour can be considered as one of the most crucial aspects of user behaviour in an electronic commerce environment, which is very good indicator of user's interests either in the process of browsing or purchasing. Revealing…
Computer users spend time every day interacting with digital files and folders, including downloading, moving, naming, navigating to, searching for, sharing, and deleting them. Such file management has been the focus of many studies across…
This study explores student attitudes to the use of substantive on-line assessments that require mathematical answers. Our goal is to learn what are the important aspects in a design of more effective e-assessments that support learning of…
Aiming to help people conduct online research tasks, much research has gone into tools for searching for, collecting, organizing, and synthesizing online information. However, outside of the lab, in-the-wild sensemaking sessions (with data…