Related papers: Characterizing Reading Time on Enterprise Emails
While digital assistants are increasingly used to help with various productivity tasks, less attention has been paid to employing them in the domain of business documents. To build an agent that can handle users' information needs in this…
Email is one of the most widely used ways to communicate, with millions of people and businesses relying on it to communicate and share knowledge and information on a daily basis. Nevertheless, the rise in email users has occurred a…
Text entry makes up about one-fourth of the smartphone interaction events, and is known to be challenging and difficult. However, there has been little study about the characteristics of text entry in the context of smartphone app usage. In…
Explosion of number of smartphone apps and their diversity has created a fertile ground to study behaviour of smartphone users. Patterns of app usage, specifically types of apps and their duration are influenced by the state of the user and…
Cyber attacks, including cyber social engineering attacks, such as malicious emails, are always evolving with time. Thus, it is important to understand their evolution. In this paper we characterize the evolution of malicious emails through…
In this paper, we present design, implementation, and effectiveness of generating personalized suggestions for email replies. To personalize email responses based on users style and personality, we model the users persona based on her past…
Judging the readability of text has many important applications, for instance when performing text simplification or when sourcing reading material for language learners. In this paper, we present a 518 participant study which investigates…
The broad proliferation of mobile devices in recent years has drastically changed the means of accessing the World Wide Web. Describing a shift away from the desktop computer era for content consumption, predictions indicate that the main…
Enterprise security is increasingly being threatened by social engineering attacks, such as phishing, which deceive employees into giving access to enterprise data. To protect both the users themselves and enterprise data, more and more…
Improvements in mobile technologies have led to a dramatic change in how and when people access and use information, and is having a profound impact on how users address their daily information needs. Smart phones are rapidly becoming our…
Following up on Barabasi's recent letter to Nature [435, 207--211 (2005)], we systematically investigate the time series of e-mail usage for 3,188 users at a university. We focus on two quantities for each user: the time interval between…
Over the past two decades, numerous studies have demonstrated how less predictable (i.e., higher surprisal) words take more time to read. In general, these studies have implicitly assumed the reading process is purely responsive: Readers…
This paper aims to offer insights into the usability, acceptance and limitations of e-readers with regard to the specific requirements of scholarly text work. To fit into the academic workflow non-linear reading, bookmarking, commenting,…
Virtual meetings are critical for remote work because of the need for synchronous collaboration in the absence of in-person interactions. In-meeting multitasking is closely linked to people's productivity and wellbeing. However, we…
Technology based screentime, the time an individual spends engaging with their computer or cell phone, has increased exponentially over the past decade, but perhaps most alarmingly amidst the COVID-19 pandemic. Although many software based…
The interplay between text and visualization is gaining importance for media where traditional text is enriched by visual elements to improve readability and emphasize facts. In two controlled eye-tracking experiments ($N=12$), we approach…
Recent years have brought about an interest in the challenging task of summarizing conversation threads (meetings, online discussions, etc.). Such summaries help analysis of the long text to quickly catch up with the decisions made and thus…
Push message delivery, where a client maintains an ``always-on'' connection with a server in order to be notified of a (asynchronous) message arrival in real-time, is increasingly being used in Internet services. The key message in this…
When users are looking for information on the Web, they show different behavior for different task types, e.g., for fact finding vs. information gathering tasks. For example, related work in this area has investigated how this behavior can…
There is dwell time as one of the indicators of user's behavior, and this indicates how long a user looked at a page. Dwell time is especially useful in fields where user ratings are important, such as search engines, recommender systems,…