Related papers: Characterizing Reading Time on Enterprise Emails
Phishing attacks on enterprise employees present one of the most costly and potent threats to organizations. We explore an understudied facet of enterprise phishing attacks: the email relay infrastructure behind successfully delivered…
Phishing emails typically masquerade themselves as reputable identities to trick people into providing sensitive information and credentials. Despite advancements in cybersecurity, attackers continuously adapt, posing ongoing threats to…
We investigate the response function of human agents as demonstrated by written correspondence, uncovering a new universal pattern for how the reactive dynamics of individuals is distributed across the set of each agent's contacts. In…
Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather…
We present an empirical and large-scale analysis of malware samples captured from two different enterprises from 2017 to early 2018. Particularly, we perform threat vector, social-engineering, vulnerability and time-series analysis on our…
Many companies have a suite of digital tools, such as Enterprise Social Networks, conferencing and document sharing software, and email, to facilitate collaboration among employees. During, or at the end of a collaboration, documents are…
The relevance of mobile working is steadily increasing. Based on new mobile devices (e.g. smartphones) and their innovative functionalities, an increasing amount of data is being made available ubiquitously. As a result, the growing…
Emails are one of the most frequently used medium of communication in the present day across multiple domains including industry and educational institutions. Understanding sentiments being expressed in an email could have a considerable…
Users are the last line of defense as phishing emails pass filter mechanisms. At the same time, phishing emails are designed so that they are challenging to identify by users. To this end, attackers employ techniques, such as eliciting…
Reading comprehension is a complex cognitive process involving many human brain activities. Plenty of works have studied the patterns and attention allocations of reading comprehension in information retrieval related scenarios. However,…
Customization has long been a central goal in interactive systems, yet prior work shows that end-user tailoring occurs infrequently and is often confined to initial setup or moments of breakdown. Recent advances in generative AI suggest…
In this paper, we present findings from a large-scale and long-term phishing experiment that we conducted in collaboration with a partner company. Our experiment ran for 15 months during which time more than 14,000 study participants…
The email is used daily by millions of people to communicate around the globe and it is a mission-critical application for many businesses. Over the last decade, unsolicited bulk email has become a major problem for email users. An…
Email responses often contain items-such as a file or a hyperlink to an external document-that are attached to or included inline in the body of the message. Analysis of an enterprise email corpus reveals that 35% of the time when users…
Digital technologies are becoming ubiquitous while their impact increases. A growing part of this impact happens far away from the end users, in networks or data centers, contributing to a rebound effect. A solution for a more responsible…
We analyze 37.5 million deidentified conversations with Microsoft's Copilot between January and September 2025. Unlike prior analyses of AI usage, we focus not just on what people do with AI, but on how and when they do it. We find that how…
Email continues to serve as a central medium for managing collaborations. While unstructured email messaging is lightweight and conducive to coordination, it is easy to overlook commitments and requests for collaborations that are embedded…
Consumer spending accounts for a large fraction of the US economic activity. Increasingly, consumer activity is moving to the web, where digital traces of shopping and purchases provide valuable data about consumer behavior. We analyze…
LLM-assisted writing has seen rapid adoption in interpersonal communication, yet current systems often fail to capture the subtle tones essential for effectiveness. Email writing exemplifies this challenge: effective messages require…
In this paper, we are analyzing the interactivity time, defined as the duration between two consecutive tasks such as sending emails, collecting friends and followers and writing comments in online social networks (OSNs). The distributions…