Related papers: Open Source CRM Systems for SMEs
In today's competitive scenario in corporate world, "Customer Retention" strategy in Customer Relationship Management (CRM) is an increasingly pressed issue. Data mining techniques play a vital role in better CRM. This paper attempts to…
In application software, the satisfaction of target users makes the software more acceptable. Open Source Software (OSS) systems have neither the physical nor the commercial boundaries of proprietary software, thus users from all over the…
The development of Large Language Models (LLMs) has led to significant advancements in natural language processing and enabled numerous applications across various industries. However, many LLM-based solutions operate as open systems…
This study evaluates the adoption of DevSecOps among small and medium-sized enterprises (SMEs), identifying key challenges, best practices, and future trends. Through a mixed methods approach backed by the Technology Acceptance Model (TAM)…
Electronic commerce (e-Commerce) technologies have been increased over the past two decades in different business sectors. In particular, the technologies of B2C operations have significantly improved the productivity of online small…
This paper is an extended version of a report from a student-developed study to compare Microsoft SQL Server and PostgreSQL, two widely-used enterprise-class relational database management systems (RDBMSs). The study followed an…
Human resources management software is having a wide audience at present. However, no truly integrate solution has been proposed yet to improve the systems concerned. Approaches to extra data collection for appraisal decision-making are…
This case study introduces a four step approach used by a Singapore small and medium enterprise (SME) in implementing a cloud computing based integrated management system (IMS) to meet the ISO 9001, ISO 14001, and OHSAS 18001 certification…
Small and Medium Enterprises (SMEs) are pivotal in the global economy, accounting for over 90% of businesses and 60% of employment worldwide. Despite their significance, SMEs are often disregarded in cybersecurity initiatives, rendering…
This study investigates factors influencing employees' perceptions of the usefulness of Business Process Management Systems (BPMS) in commercial settings. It explores the roles of system dependency, system quality, and the quality of…
The proliferation of Open Source Software (OSS) adoption and collaboration has surged within industry, resulting in its ubiquitous presence in commercial offerings and shared digital infrastructure. However, in the public sector, both…
Deriving reliable conclusions and insights from environmental observational data urgently requires the enrichment with consistent and comprehensive metadata, including time-resolved context such as changing deployments, configurations, and…
This paper presents a systematic review of the infrastructure requirements for deploying Large Language Models (LLMs) on-device within the context of small and medium-sized enterprises (SMEs), focusing on both hardware and software…
Purpose: An essential component of an organisation's cybersecurity strategy is building awareness and education of online threats, and how to protect corporate data and services. This research article focuses on this topic and proposes a…
Small and medium-sized enterprises are considered an essential part of the EU economy, however, highly vulnerable to cyberattacks. SMEs have specific characteristics which separate them from large companies and influence their adoption of…
Real-time location systems (RTLSs) are central to Industry 4.0 and emerging Industry 5.0, providing the spatiotemporal data required for asset tracking, workflow optimization, safety, and integration with WMS, MES, and digital twins. While…
Over the past 40 years, database management systems (DBMSs) have evolved to provide a sophisticated variety of data management capabilities. At the same time, tools for managing queries over the data have remained relatively primitive. One…
The adoption of artificial intelligence (AI) offers transformative potential for small and medium-sized enterprises (SMEs), particularly in enhancing financial decision-making processes. However, SMEs often face significant barriers to…
Small and medium enterprises (SMEs) face growing cyber threats but often lack the resources and expertise needed to adopt Zero Trust Architecture (ZTA). This pilot study examines the drivers and barriers shaping SME perceptions of ZTA…
As global e-commerce platforms continue to expand, companies are entering new markets where they encounter cold-start challenges due to limited human labels and user behaviors. In this paper, we share our experiences in Coupang to provide a…