Related papers: Open Source CRM Systems for SMEs

Many small to large organizations have adopted the Microservices Architecture (MSA) style to develop and deliver their core businesses. Despite the popularity of MSA in the software industry, there is a limited evidence-based and thorough…

Cloud storage has become a massive and lucrative business, with companies like Apple, Microsoft, Google, and Dropbox providing hundreds of millions of clients with synchronized and redundant storage. These services often command…

Serverless computing is increasingly popular because of the promise of lower cost and the convenience it provides to users who do not need to focus on server management. This has resulted in the availability of a number of proprietary and…

This research aims to explore business processes and what the factors have major influence on electronic marketing and CRM systems? Which data needs to be analyzed and integrated in the system, and how to do that? How effective of…

Software development companies are increasingly concerned about their impact on the environment. This is translated into the incorporation of actions related to software sustainability in their Corporate Social Responsibility (CSR)…

Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. Although several efforts have been made for CRS, two major issues still remain to be solved. First, the conversation…

Knowledge Management (KM) is a strategic component that enables development, growth and continuous improvement of Public Sector Organizations (PSO). This thesis is bounded to this specific context. Indeed, we critically and comprehensively…

A Management Information System (MIS) is a systematic organization and presentation of information that is generally required by the management of an organization for taking better decisions for the organization. The MIS data may be derived…

Knowledge Management (KM) is an approach to achieving strategic objectives by visualizing, sharing, and using intangible resources of an organization and its stakeholders. There are many studies that analyze specific factors for the…

The growing popularity of language models has sparked interest in conversational recommender systems (CRS) within both industry and research circles. However, concerns regarding biases in these systems have emerged. While individual…

E-commerce platforms are increasingly reliant on recommendation systems to enhance user experience, retain customers, and, in most cases, drive sales. The integration of machine learning methods into these systems has significantly improved…

The need for information security within small to mid-size companies is increasing. The risks of information security breach, data loss, and disaster are growing. The impact of IT outages and issues on the company are unacceptable to any…

In corporations around the world, the topic of cybersecurity and information security is becoming increasingly important as the number of cyberattacks on themselves continues to grow. Nowadays, it is no longer just a matter of protecting…

Applying Machine Learning (ML) to business applications for automation usually faces difficulties when integrating diverse ML dependencies and services, mainly because of the lack of a common ML framework. In most cases, the ML models are…

Modern enterprise computing systems integrate numerous subsystems to resolve a common task by yielding emergent behavior. A widespread approach is using services implemented with Web technologies like REST or OpenAPI, which offer an…

Training conversational recommender systems (CRS) requires extensive dialogue data, which is challenging to collect at scale. To address this, researchers have used simulated user-recommender conversations. Traditional simulation approaches…

Research on blockchains addresses multiple issues, with one being writing smart contracts. In our previous research we described methodology and a tool to generate, in automated fashion, smart contracts from BPMN models. The generated smart…

Application of Information Technology (IT) in the domain of Human Resource Management (HRM) systems is a sine qua non for any organization for successfully adopting and implementing Fourth Industrial Revolution (Industry 4.0). However,…

In e-commerce private-domain channels such as instant messaging and e-mail, merchants engage customers directly as part of their Customer Relationship Management (CRM) programmes to drive retention and conversion. While a few top performers…

Database Management Systems (DBMSs) are widely used to store, retrieve, and manage the data handled by modern applications. Although prior work has studied the co-evolution of DBMSs and application source code, less is known about DBMS…