Related papers: Open Source CRM Systems for SMEs

SMEs constitute a very large part of the economy in every country and they play an important role in economic growth and social development. SMEs are frequent targets of cybersecurity attacks similar to large enterprises. However, unlike…

The GDPR grants data subjects certain rights, like the right to access their data from companies, but in practice multiple problems exist with exercising these rights such as unknown data holders or interpreting the received data. Small and…

In recent years, Knowledge Management Systems (KMS) have drawn remarkable attention. However, there is no common understanding of how a knowledge management system should look like or where the corresponding research should be directed at.…

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with…

The introduction of cloud computing has provided opportunities for small businesses to implement enterprise systems (ES) in their organizations and thereby improve their business processes. While there have been many studies focusing on ES…

Large language models (LLMs) are becoming increasingly widespread. Organizations that want to use AI for productivity now face an important decision. They can subscribe to commercial LLM services or deploy models on their own…

Many companies use large language models (LLMs) offered as a service, like OpenAI's GPT-4, to create AI-enabled product experiences. Along with the benefits of ease-of-use and shortened time-to-solution, this reliance on proprietary…

Large companies are fully engaged in their digital transformation, specifically in developing strategic Business Intelligence (BI) projects. They have a Digital Strategy and top-level executives managing the change. BI projects are also…

The rapid growth of Industry 4.0 technologies such as big data, cloud computing, smart sensors, machine learning (ML), radio-frequency identification (RFID), robotics, 3D-printing, and Internet of Things (IoT) offers Small and Medium…

Small and medium enterprises (SMEs) are increasingly vulnerable to cyber threats due to limited resources and cybersecurity expertise, in addition to an increasingly hostile cyber threat environment at national and international levels.…

Content Management Systems (CMSs) are the most popular tool when it comes to create and publish content across the web. Recently, CMSs have evolved, becoming \emph{headless}. Content served by a \emph{headless CMS} aims to be consumed by…

Large language models (LLMs) have become essential for applications such as text summarization, sentiment analysis, and automated question-answering. Recently, LLMs have also been integrated into relational database management systems to…

In this paper we introduce the term FRM (Fulfillment Request Management). According to the FRM in a BSS / OSS environment we can use a unified approach to implement a SOA in order to integrate BSS with OSS and handle 1. Orders 2. Events 3.…

Business conversation manager is a system which makes organization's communications possible on computer system platforms and also within defined processes and relationships. This research reviews the literature of BCM systems and…

Small and medium-sized enterprises (SME) are considered more vulnerable to cyber-attacks. However, and based on SMEs characteristics, they do not adopt good cybersecurity practices. To address the SMEs security adoption problem, we are…

Small and medium-sized enterprises (SME) have become the weak spot of our economy for cyber attacks. These companies are large in number and often do not have the controls in place to prevent successful attacks, respectively are not…

This paper studies how to effectively build meeting summarization systems for real-world usage using large language models (LLMs). For this purpose, we conduct an extensive evaluation and comparison of various closed-source and open-source…

Language models (LM or LLM) are increasingly deployed in the field of artificial intelligence (AI) and its applications, but the question arises as to whether they can be a common resource managed and maintained by a community of users.…

E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and…

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance…