Related papers: Open Source CRM Systems for SMEs

End users positive response is essential for the success of any software. This is true for both commercial and Open Source Software (OSS). OSS is popular not only because of its availability, which is usually free but due to the user…

We present a comprehensive characterization study of open-source message-oriented middleware (MOM) systems. We followed a rigorous methodology to select and study ten popular and diverse MOM systems. For each system, we examine 42 features…

Recently, digital transformation has caught much attention of both academics and practitioners. With the advent of digital technologies, small-and-medium-sized enterprises (SMEs) have obtained the capacity to initiate digital transformation…

Now a day's many organizations are required to communicate online on a daily basis, 24-hour, seven-days-a-week, to gain the desired competitive advantages and profits; although there are a variety of disruptions that may occur within…

[Background] An increasing number of commercial firms are participating in Open Source Software (OSS) projects to reduce their development cost and increase technical innovativeness. When collaborating with other firms whose sought values…

Small Medium-sized Enterprises (SMEs) face many obstacles when they try to access credit market. These obstacles are increased if the SMEs are innovative. In this case, financial data are insufficient or even not reliable. Thus, when…

The globalization of markets and world-wide competition forces manufacturing enterprises to enter into alliances leading to the creation of distributed manufacturing enterprises. Before forming a partnership it is essential to evaluate…

Conversational Recommender Systems (CRSs) have become increasingly popular as a powerful tool for providing personalized recommendation experiences. By directly engaging with users in a conversational manner to learn their current and…

Internet-connected smart devices are increasing at an exponential rate. These powerful devices have created a yet-untapped pool of idle resources that can be utilised, among others, for processing data in resource-depleted environments. The…

Recommendation systems (RecSys) are designed to connect users with relevant items from a vast pool of candidates while aligning with the business goals of the platform. A typical industrial RecSys is composed of two main stages, retrieval…

The escalating digitalisation of our lives and enterprises has led to a parallel growth in the complexity and frequency of cyber-attacks. Small and medium-sized enterprises (SMEs), particularly in Australia, are experiencing increased…

A Conversational Recommender System (CRS) offers increased transparency and control to users by enabling them to engage with the system through a real-time multi-turn dialogue. Recently, Large Language Models (LLMs) have exhibited an…

Artificial Intelligence (AI) is increasingly acknowledged as a vital component for the advancement and competitiveness of modern organizations, including small and medium enterprises (SMEs). However, the adoption of AI technologies in SMEs…

The ability of a system to meet its requirements is a strong determinant of success. Thus effective requirements specification is crucial. Explicit Requirements are well-defined needs for a system to execute. IMplicit Requirements (IMRs)…

Large Language Models (LLMs) are distinguished by their architecture, which dictates their parameter size and performance capabilities. Social scientists have increasingly adopted LLMs for text classification tasks, which are difficult to…

Practitioners are poorly supported by the scientific literature when managing traceability information models (TIMs), which capture the structure and semantics of trace links. In practice, companies manage their TIMs in very different ways,…

Requirements Engineering has recently been greatly influenced by the way how firms use Open Source Software (OSS) and Software Ecosystems (SECOs) as a part of their product development and business models. This is further emphasized by the…

Purpose: The new competitive environment characterized by innovation and constant change is forcing a new organizational behavior. This requires a digital transformation of SMEs based on collective performance determinants. SMEs have…

Data warehouses are the core of decision support sys- tems, which nowadays are used by all kind of enter- prises in the entire world. Although many studies have been conducted on the need of decision support systems (DSSs) for small…

Purpose of the paper: This paper explores size and potential of green employment for Circular Economy (CE) in SMEs in the European Union and investigates the role of green jobs and skills for the implementation of CE practices.…