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Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…

计算与语言 · 计算机科学 2023-02-21 Meng Ye , Karan Sikka , Katherine Atwell , Sabit Hassan , Ajay Divakaran , Malihe Alikhani

Research into community content moderation often assumes that moderation teams govern with a single, unified voice. However, recent work has found that moderators disagree with one another at modest, but concerning rates. The problem is not…

Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…

社会与信息网络 · 计算机科学 2025-01-27 Galen Weld , Leon Leibmann , Amy X. Zhang , Tim Althoff

Online platforms like Reddit, Wikipedia, and Facebook are integral to modern life, enabling content creation and sharing through posts, comments, and discussions. Despite their virtual and often anonymous nature, these platforms need rules…

物理与社会 · 物理学 2024-07-18 Shambhobi Bhattacharya , Jisung Yoon , Hyejin Youn

Rules are a critical component of the functioning of nearly every online community, yet it is challenging for community moderators to make data-driven decisions about what rules to set for their communities. The connection between a…

社会与信息网络 · 计算机科学 2025-04-16 Leon Leibmann , Galen Weld , Amy X. Zhang , Tim Althoff

Making online social communities 'better' is a challenging undertaking, as online communities are extraordinarily varied in their size, topical focus, and governance. As such, what is valued by one community may not be valued by another.…

社会与信息网络 · 计算机科学 2022-05-11 Galen Weld , Amy X. Zhang , Tim Althoff

Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…

社会与信息网络 · 计算机科学 2024-08-23 Wangjiaxuan Xin , Kanlun Wang , Zhe Fu , Lina Zhou

How are Reddit communities responding to AI-generated content? We explored this question through a large-scale analysis of subreddit community rules and their change over time. We collected the metadata and community rules for over…

计算机与社会 · 计算机科学 2025-06-02 Travis Lloyd , Jennah Gosciak , Tung Nguyen , Mor Naaman

With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behaviors are. In this paper, we empirically measure the prevalence…

人机交互 · 计算机科学 2022-08-30 Joon Sung Park , Joseph Seering , Michael S. Bernstein

Online communities rely on a mix of platform policies and community-authored rules to define acceptable behavior and maintain order. However, these rules vary widely across communities, evolve over time, and are enforced inconsistently,…

计算机与社会 · 计算机科学 2025-10-09 Mattia Samory , Diana Pamfile , Andrew To , Shruti Phadke

Online content moderation is essential for maintaining a healthy digital environment, and reliance on AI for this task continues to grow. Consider a user comment using national stereotypes to insult a politician. This example illustrates…

人工智能 · 计算机科学 2026-03-03 Houde Dong , Yifei She , Kai Ye , Liangcai Su , Chenxiong Qian , Jie Hao

Steerability, or the ability of large language models (LLMs) to adapt outputs to align with diverse community-specific norms, perspectives, and communication styles, is critical for real-world applications but remains under-evaluated. We…

计算与语言 · 计算机科学 2025-06-05 Kai Chen , Zihao He , Taiwei Shi , Kristina Lerman

Social media platforms struggle to protect users from harmful content through content moderation. These platforms have recently leveraged machine learning models to cope with the vast amount of user-generated content daily. Since moderation…

机器学习 · 计算机科学 2023-01-27 Donghyun Son , Byounggyu Lew , Kwanghee Choi , Yongsu Baek , Seungwoo Choi , Beomjun Shin , Sungjoo Ha , Buru Chang

Pluralism, the capacity to engage with diverse perspectives without collapsing them into a single viewpoint, is critical for developing large language models that faithfully reflect human heterogeneity. Yet this characteristic has not been…

计算与语言 · 计算机科学 2026-02-10 Shangrui Nie , Kian Omoomi , Lucie Flek , Zhixue Zhao , Charles Welch

A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…

人机交互 · 计算机科学 2026-04-07 Agam Goyal , Charlotte Lambert , Yoshee Jain , Eshwar Chandrasekharan

Effective content moderation systems require explicit classification criteria, yet online communities like subreddits often operate with diverse, implicit standards. This work introduces a novel approach to identify and extract these…

计算与语言 · 计算机科学 2025-09-04 Youngwoo Kim , Himanshu Beniwal , Steven L. Johnson , Thomas Hartvigsen

Large language models (LLMs) have exploded in popularity due to their ability to perform a wide array of natural language tasks. Text-based content moderation is one LLM use case that has received recent enthusiasm, however, there is little…

人机交互 · 计算机科学 2024-01-18 Deepak Kumar , Yousef AbuHashem , Zakir Durumeric

Content moderation research has recently made significant advances, but remains limited in serving the majority of the world's languages due to the lack of resources, leaving millions of vulnerable users to online hostility. This work…

计算与语言 · 计算机科学 2025-10-28 Fitsum Gaim , Hoyun Song , Huije Lee , Changgeon Ko , Eui Jun Hwang , Jong C. Park

We present a new challenge to examine whether large language models understand social norms. In contrast to existing datasets, our dataset requires a fundamental understanding of social norms to solve. Our dataset features the largest set…

计算与语言 · 计算机科学 2024-05-24 Ye Yuan , Kexin Tang , Jianhao Shen , Ming Zhang , Chenguang Wang

In this dataset paper, we present a three-stage process to collect Reddit comments that are removed comments by moderators of several subreddits, for violating subreddit rules and guidelines. Other than the fact that these comments were…

社会与信息网络 · 计算机科学 2019-07-18 Eshwar Chandrasekharan , Eric Gilbert
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