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The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

计算与语言 · 计算机科学 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Large Language Models (LLMs) are increasingly deployed in healthcare, yet their communicative alignment with clinical standards remains insufficiently quantified. We conduct a multidimensional evaluation of general-purpose and…

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

计算与语言 · 计算机科学 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

计算与语言 · 计算机科学 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Large language models (LLMs) show promise for supporting clinicians in diagnostic communication by generating explanations and guidance for patients. Yet their ability to produce outputs that are both understandable and empathetic remains…

计算与语言 · 计算机科学 2025-11-04 Jianzhou Yao , Shunchang Liu , Guillaume Drui , Rikard Pettersson , Alessandro Blasimme , Sara Kijewski

Large language models (LLMs) excel at generating empathic responses in text-based conversations. But, how reliably do they judge the nuances of empathic communication? We investigate this question by comparing how experts, crowdworkers, and…

计算与语言 · 计算机科学 2025-10-06 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Erina Farrell , Bruce Lambert , Matthew Groh

Recent research shows that greater numbers of people are turning to Large Language Models (LLMs) for emotional support, and that people rate LLM responses as more empathic than human-written responses. We suggest a reason for this success:…

计算与语言 · 计算机科学 2026-04-10 Emma Gueorguieva , Hongli Zhan , Jina Suh , Javier Hernandez , Tatiana Lau , Junyi Jessy Li , Desmond C. Ong

Large language models (LLMs) have revolutionised many fields, with LLM-as-a-service (LLMSaaS) offering accessible, general-purpose solutions without costly task-specific training. In contrast to the widely studied prompt engineering for…

计算与语言 · 计算机科学 2026-03-17 Md Rakibul Hasan , Yue Yao , Md Zakir Hossain , Aneesh Krishna , Imre Rudas , Shafin Rahman , Tom Gedeon

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

计算与语言 · 计算机科学 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Patients frequently seek information during their medical journeys, but the rising volume of digital patient messages has strained healthcare systems. Large language models (LLMs) offer promise in generating draft responses for clinicians,…

人机交互 · 计算机科学 2025-11-26 Rahul Sharma , Pragnya Ramjee , Kaushik Murali , Mohit Jain

With the advancement of large language models, many dialogue systems are now capable of providing reasonable and informative responses to patients' medical conditions. However, when patients consult their doctor, they may experience…

计算与语言 · 计算机科学 2025-06-17 Shang-Chi Tsai , Yun-Nung Chen

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

人机交互 · 计算机科学 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Large Language Models (LLMs) are transforming mental health care by enhancing accessibility, personalization, and efficiency in therapeutic interventions. These AI-driven tools empower mental health professionals with real-time support,…

计算机与社会 · 计算机科学 2025-01-22 Hari Mohan Pandey

In recent years, Large Language Models (LLMs) have become increasingly more powerful in their ability to complete complex tasks. One such task in which LLMs are often employed is scoring, i.e., assigning a numerical value from a certain…

计算与语言 · 计算机科学 2024-12-31 Henry J. Xie , Jinghan Zhang , Xinhao Zhang , Kunpeng Liu

Previous research has shown that humans are more receptive towards language models that that exhibit empathetic behavior. While empathy is essential for developing helpful dialogue agents, very few large corpora containing empathetic…

计算与语言 · 计算机科学 2025-02-26 Run Chen , Jun Shin , Julia Hirschberg

With the rapid development of artificial intelligence, large language models (LLMs) have shown promising capabilities in mimicking human-level language comprehension and reasoning. This has sparked significant interest in applying LLMs to…

计算与语言 · 计算机科学 2023-11-06 Mingze Yuan , Peng Bao , Jiajia Yuan , Yunhao Shen , Zifan Chen , Yi Xie , Jie Zhao , Yang Chen , Li Zhang , Lin Shen , Bin Dong

Large Language Models' (LLMs) ability to converse naturally is empowered by their ability to empathetically understand and respond to their users. However, emotional experiences are shaped by demographic and cultural contexts. This raises…

计算与语言 · 计算机科学 2025-10-28 Ananya Malik , Nazanin Sabri , Melissa Karnaze , Mai Elsherief

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

计算与语言 · 计算机科学 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

This paper explores enhancing empathy in Large Language Models (LLMs) by integrating them with physiological data. We propose a physiological computing approach that includes developing deep learning models that use physiological data for…

信号处理 · 电气工程与系统科学 2024-04-25 Poorvesh Dongre , Majid Behravan , Kunal Gupta , Mark Billinghurst , Denis Gračanin

Agents represent one of the most emerging applications of Large Language Models (LLMs) and Generative AI, with their effectiveness hinging on multimodal capabilities to navigate complex user environments. Conversational Health Agents…

计算与语言 · 计算机科学 2024-05-09 Mahyar Abbasian , Iman Azimi , Mohammad Feli , Amir M. Rahmani , Ramesh Jain
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