相关论文: From customer survey feedback to software improvem…

With the advancement in technology, raw event data generated by the digital world have grown tremendously. However, such data tend to be insufficient and noisy when it comes to measuring user intention or satisfaction. One effective way to…

User feedback is becoming an increasingly important source of information for requirements engineering, user interface design, and software engineering in general. Nowadays, user feedback is largely available and easily accessible in social…

Data collection is an important part of many citizen science projects as well as other fields of research, particularly in life sciences. Mobile applications with form-based surveys are increasingly used to support this, due to the large…

Software development comprises complex tasks which are performed by humans. It involves problem solving, domain understanding and communication skills as well as knowledge of a broad variety of technologies, architectures, and solution…

Context: Surveys constitute an valuable tool to capture a large-scale snapshot of the state of the practice. Apparently trivial to adopt, surveys hide, however, several pitfalls that might hinder rendering the result valid and, thus,…

This paper explores the application of AI and NLP techniques for user feedback analysis in the context of heavy machine crane products. By leveraging AI and NLP, organizations can gain insights into customer perceptions, improve product…

Online controlled experimentation is widely adopted for evaluating new features in the rapid development cycle for web products and mobile applications. Measurement of the overall experiment sample is a common practice to quantify the…

Many powerful computing technologies rely on implicit and explicit data contributions from the public. This dependency suggests a potential source of leverage for the public in its relationship with technology companies: by reducing,…

Data is a critical aspect of the world we live in. With systems producing and consuming vast amounts of data, it is essential for businesses to digitally transform and be equipped to derive the most value out of data. Data analytics…

The demand of computational resources for the modeling process increases as the scale of the datasets does, since traditional approaches for regression involve inverting huge data matrices. The main problem relies on the large data size,…

The importance of continuously incorporating customer feedback in the software development process is well established and firmly grounded in concepts such as agile and DevOps. In large-scale organizations such as Dell Technologies however,…

In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typically combine quantitative metrics from standardized…

User interface personalization enhances digital efficiency, usability, and accessibility. However, in user-driven setups, limited support for identifying and evaluating worthwhile opportunities often leads to underuse. We explore a…

Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…

Companies survey their customers to measure their satisfaction levels with the company and its services. The received responses are crucial as they allow companies to assess their respective performances and find ways to make needed…

In traditional usability studies, researchers talk to users of tools to understand their needs and challenges. Insights gained via such interviews offer context, detail, and background. Due to costs in time and money, we are beginning to…

In the last few years, a growing body of research has proposed methods, techniques, and tools to support developers in the construction of software that consumes less energy. These solutions leverage diverse approaches such as version…

The data warehousing is becoming increasingly important in terms of strategic decision making through their capacity to integrate heterogeneous data from multiple information sources in a common storage space, for querying and analysis. So…

Our work is generally focused on recommending for small or medium-sized e-commerce portals, where explicit feedback is absent and thus the usage of implicit feedback is necessary. Nonetheless, for some implicit feedback features, the…

Businesses can benefit from customer feedback in different modalities, such as text and images, to enhance their products and services. However, it is difficult to extract actionable and relevant pairs of text segments and images from…