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Web-based platforms are becoming a primary channel for psychological support, yet most LLM-driven chatbots remain opaque, single-stage, and weakly grounded in established therapeutic practice, limiting their usefulness for web applications…

人机交互 · 计算机科学 2026-03-10 Fei Wang , Jiangnan Yang , Junjie Chen , Yuxin Liu , Kun Li , Yanyan Wei , Dan Guo , Meng Wang

The primary goal of Motivational Interviewing (MI) is to help clients build their own motivation for behavioral change. To support this in dialogue systems, it is essential to guide large language models (LLMs) to generate counselor…

人机交互 · 计算机科学 2025-08-29 Jie Zeng , Yukiko I. Nakano

Fine-grained entity recognition is crucial for reasoning and decision-making in task-oriented dialogues, yet current large language models (LLMs) continue to face challenges in domain adaptation and retrieval controllability. We introduce…

计算与语言 · 计算机科学 2025-11-18 Liang Xue , Haoyu Liu , Yajun Tian , Xinyu Zhong , Yang Liu

Empathetic response generation endows agents with the capability to comprehend dialogue contexts and react to expressed emotions. Previous works predominantly focus on leveraging the speaker's emotional labels, but ignore the importance of…

计算与语言 · 计算机科学 2024-08-22 Xinhao Chen , Chong Yang , Man Lan , Li Cai , Yang Chen , Tu Hu , Xinlin Zhuang , Aimin Zhou

With generative AI advancing, empathy in human-AI interaction is essential. While prior work focuses on emotional reflection, emotional exploration, key to deeper engagement, remains overlooked. Existing LLMs rely on text which captures…

音频与语音处理 · 电气工程与系统科学 2026-02-12 Jing-Han Chen , Bo-Hao Su , Ya-Tse Wu , Chi-Chun Lee

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

计算与语言 · 计算机科学 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Mental health is increasingly critical in contemporary healthcare, with psychotherapy demanding dynamic, context-sensitive interactions that traditional NLP methods struggle to capture. Large Language Models (LLMs) offer significant…

计算与语言 · 计算机科学 2025-06-30 Hongbin Na , Yining Hua , Zimu Wang , Tao Shen , Beibei Yu , Lilin Wang , Wei Wang , John Torous , Ling Chen

Medical Decision-Making (MDM) is a complex process requiring substantial domain-specific expertise to effectively synthesize heterogeneous and complicated clinical information. While recent advancements in Large Language Models (LLMs) show…

人工智能 · 计算机科学 2025-08-20 Liuxin Bao , Zhihao Peng , Xiaofei Zhou , Runmin Cong , Jiyong Zhang , Yixuan Yuan

Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial…

计算与语言 · 计算机科学 2024-08-05 Huaiwen Zhang , Yu Chen , Ming Wang , Shi Feng

Information workers' productivity is significantly influenced by their cognitive states and physiological responses. AI assistants such as ChatGPT, Copilot, and others have become integral components of knowledge-intensive workplaces. These…

人机交互 · 计算机科学 2026-05-12 Amog Rao , Utkarsh Agarwal , Amol Harsh , Siddharth Siddharth

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

计算与语言 · 计算机科学 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Stance detection has emerged as a popular task in natural language processing research, enabled largely by the abundance of target-specific social media data. While there has been considerable research on the development of stance detection…

计算与语言 · 计算机科学 2025-02-05 Prasanta Bhattacharya , Hong Zhang , Yiming Cao , Wei Gao , Brandon Siyuan Loh , Joseph J. P. Simons , Liang Ze Wong

The increasing complexity of clinical decision-making, alongside the rapid expansion of electronic health records (EHR), presents both opportunities and challenges for delivering data-informed care. This paper proposes a clinical decision…

人工智能 · 计算机科学 2025-10-03 Leon Garza , Anantaa Kotal , Michael A. Grasso , Emre Umucu

The global mental health crisis is looming with a rapid increase in mental disorders, limited resources, and the social stigma of seeking treatment. As the field of artificial intelligence (AI) has witnessed significant advancements in…

计算与语言 · 计算机科学 2023-11-27 Neo Christopher Chung , George Dyer , Lennart Brocki

As Large Language Models (LLMs) rise in popularity, it is necessary to assess their capability in critically relevant domains. We present a comprehensive evaluation framework, grounded in science communication research, to assess LLM…

Empathetic response generation is a crucial task for creating more human-like and supportive conversational agents. However, existing methods face a core trade-off between the analytical depth of specialized models and the generative…

计算与语言 · 计算机科学 2026-01-21 Ziqi Liu , Ziyang Zhou , Yilin Li , Haiyang Zhang , Yangbin Chen

With the integration of multimodal large language models (MLLMs) into robotic systems and AI applications, embedding emotional intelligence (EI) capabilities is essential for enabling these models to perceive, interpret, and respond to…

计算与语言 · 计算机科学 2026-04-28 He Hu , Lianzhong You , Hongbo Xu , Qianning Wang , Fei Richard Yu , Fei Ma , Zebang Cheng , Zheng Lian , Yucheng Zhou , Laizhong Cui

The rise of Generative AI, and Large Language Models (LLMs) in particular, is fundamentally changing cognitive processes in knowledge work, raising critical questions about their impact on human reasoning and problem-solving capabilities.…

人机交互 · 计算机科学 2025-04-04 Joshua Holstein , Moritz Diener , Philipp Spitzer

Recent research on Chain-of-Thought (CoT) reasoning in Large Language Models (LLMs) has demonstrated that agents can engage in \textit{complex}, \textit{multi-turn} negotiations, opening new avenues for agentic AI. However, existing LLM…

人工智能 · 计算机科学 2026-05-27 Yunbo Long , Liming Xu , Lukas Beckenbauer , Yuhan Liu , Alexandra Brintrup

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…