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Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

计算与语言 · 计算机科学 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

计算与语言 · 计算机科学 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

计算与语言 · 计算机科学 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Evaluating Large Language Models (LLMs) for mental health support is challenging due to the emotionally and cognitively complex nature of therapeutic dialogue. Existing benchmarks are limited in scale, reliability, often relying on…

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

计算与语言 · 计算机科学 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Despite the utility of Large Language Models (LLMs) across a wide range of tasks and scenarios, developing a method for reliably evaluating LLMs across varied contexts continues to be challenging. Modern evaluation approaches often use LLMs…

计算与语言 · 计算机科学 2024-01-31 Steffi Chern , Ethan Chern , Graham Neubig , Pengfei Liu

With large language models (LLMs) becoming increasingly prevalent in daily life, so too has the tendency to attribute to them human-like minds and emotions, or anthropomorphize them. Here, we investigate dimensions people use to…

Large language models (LLMs) increasingly operate in environments where they encounter social information such as other agents' answers, tool outputs, or human recommendations. In humans, such inputs influence judgments in ways that depend…

人工智能 · 计算机科学 2026-02-17 Anooshka Bajaj , Zoran Tiganj

Large language models (LLMs) show promise for supporting clinicians in diagnostic communication by generating explanations and guidance for patients. Yet their ability to produce outputs that are both understandable and empathetic remains…

计算与语言 · 计算机科学 2025-11-04 Jianzhou Yao , Shunchang Liu , Guillaume Drui , Rikard Pettersson , Alessandro Blasimme , Sara Kijewski

Achieving consensus in group decision-making often involves overcoming significant challenges, particularly in reconciling diverse perspectives and mitigating biases that hinder agreement. Traditional methods relying on human facilitators…

人机交互 · 计算机科学 2025-03-21 Loukas Triantafyllopoulos , Dimitris Kalles

Evaluating Large Language Models' (LLMs) anthropomorphic capabilities has become increasingly important in contemporary discourse. Utilizing the emotion appraisal theory from psychology, we propose to evaluate the empathy ability of LLMs,…

计算与语言 · 计算机科学 2024-10-08 Jen-tse Huang , Man Ho Lam , Eric John Li , Shujie Ren , Wenxuan Wang , Wenxiang Jiao , Zhaopeng Tu , Michael R. Lyu

Large Language Models' (LLMs) ability to converse naturally is empowered by their ability to empathetically understand and respond to their users. However, emotional experiences are shaped by demographic and cultural contexts. This raises…

计算与语言 · 计算机科学 2025-10-28 Ananya Malik , Nazanin Sabri , Melissa Karnaze , Mai Elsherief

In recent years, Large Language Models (LLMs) have become increasingly more powerful in their ability to complete complex tasks. One such task in which LLMs are often employed is scoring, i.e., assigning a numerical value from a certain…

计算与语言 · 计算机科学 2024-12-31 Henry J. Xie , Jinghan Zhang , Xinhao Zhang , Kunpeng Liu

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

人机交互 · 计算机科学 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Large language models (LLMs) provide detailed and impressive responses to queries in English. However, are they really consistent at responding to the same query in other languages? The popular way of evaluating for multilingual performance…

计算与语言 · 计算机科学 2025-05-29 Ashim Gupta , Maitrey Mehta , Zhichao Xu , Vivek Srikumar

Recent research shows that greater numbers of people are turning to Large Language Models (LLMs) for emotional support, and that people rate LLM responses as more empathic than human-written responses. We suggest a reason for this success:…

计算与语言 · 计算机科学 2026-04-10 Emma Gueorguieva , Hongli Zhan , Jina Suh , Javier Hernandez , Tatiana Lau , Junyi Jessy Li , Desmond C. Ong

Evaluating the quality of arguments is a crucial aspect of any system leveraging argument mining. However, it is a challenge to obtain reliable and consistent annotations regarding argument quality, as this usually requires domain-specific…

计算与语言 · 计算机科学 2024-04-16 Nailia Mirzakhmedova , Marcel Gohsen , Chia Hao Chang , Benno Stein

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

人机交互 · 计算机科学 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer…

With the emergence of large language models (LLMs), investigating if they can surpass humans in areas such as emotion recognition and empathetic responding has become a focal point of research. This paper presents a comprehensive study…

计算与语言 · 计算机科学 2024-06-10 Anuradha Welivita , Pearl Pu
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