相关论文: Transforming the Voice of the Customer: Large Lang…

Purpose: The purpose of this study is to investigate the potential of Large Language Models (LLMs) in transforming technical customer service (TCS) through the automation of cognitive tasks. Design/Methodology/Approach: Using a prototyping…

Large language models (LLMs) primarily rely on supervised fine-tuning (SFT) as a key method to adapt pre-trained models to domain-specific tasks such as mathematical reasoning. However, standard SFT uniformly penalizes all tokens,…

The advent of Large Language Models (LLMs) has ushered in a new era for design science in Information Systems, demanding a paradigm shift in tailoring LLMs design for business contexts. We propose and test a novel framework to customize…

Large language models (LLMs) have demonstrated strong reasoning and tool-use capabilities, yet they often fail in real-world tool-interactions due to incorrect parameterization, poor tool selection, or misinterpretation of user intent.…

Recent research looks to harness the general knowledge and reasoning of large language models (LLMs) into agents that accomplish user-specified goals in interactive environments. Vision-language models (VLMs) extend LLMs to multi-modal data…

[Context and Motivation] Online user feedback provides valuable information to support requirements engineering (RE). However, analyzing online user feedback is challenging due to its large volume and noise. Large language models (LLMs)…

Large language models (LLMs) encode extensive world knowledge through pre-training on massive datasets, which can then be fine-tuned for the question-answering (QA) task. However, effective strategies for fine-tuning LLMs for the QA task…

This paper explores the potential of large language models (LLMs) for task automation in the provision of technical services in the production machinery sector. By focusing on text correction, summarization, and question answering, the…

Fine-tuning Large Language Models (LLMs) adapts a trained model to specific downstream tasks, significantly improving task-specific performance. Supervised Fine-Tuning (SFT) is a common approach, where an LLM is trained to produce desired…

Requirements elicitation, a critical, yet time-consuming and challenging step in product development, often fails to capture the full spectrum of user needs. This may lead to products that fall short of expectations. This paper introduces a…

In recent years, Large Language Models (LLMs) have shown remarkable performance in generating human-like text, proving to be a valuable asset across various applications. However, adapting these models to incorporate new, out-of-domain…

Large language models (LLMs) are rapidly replacing help forums like StackOverflow, and are especially helpful for non-professional programmers and end users. These users are often interested in data-centric tasks, such as spreadsheet…

Large language models (LLMs) are promising backbones for generative recommender systems, yet a key challenge remains underexplored: verbalization, i.e., converting structured user interaction logs into effective natural language inputs.…

General-purpose Large Language Models (LLMs) are frequently fine-tuned through supervised fine-tuning (SFT) to enhance performance in specific domains. Better results can be achieved by distilling the chain-of-thought of a larger model at…

Combinatorial optimization (CO) problems, central to decision-making scenarios like logistics and manufacturing, are traditionally solved using problem-specific algorithms requiring significant domain expertise. While large language models…

The rapid evolution of communication networks in recent decades has intensified the need for advanced Network and Service Management (NSM) strategies to address the growing demands for efficiency, scalability, enhanced performance, and…

Large Language Models (LLMs) are a class of generative AI models built using the Transformer network, capable of leveraging vast datasets to identify, summarize, translate, predict, and generate language. LLMs promise to revolutionize…

Large language models (LLMs) have demonstrated remarkable performance across a wide range of industrial applications, from search and recommendation systems to generative tasks. Although scaling laws indicate that larger models generally…

Public Narratives (PNs) are key tools for leadership development and civic mobilization, yet their systematic analysis remains challenging due to their subjective interpretation and the high cost of expert annotation. In this work, we…

While many researchers use Large Language Models (LLMs) through chat-based access, their real potential lies in leveraging LLMs via application programming interfaces (APIs). This paper conceptualizes LLMs as universal text processing…