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The prevalence of mental disorders has become a significant issue, leading to the increased focus on Emotional Support Conversation as an effective supplement for mental health support. Existing methods have achieved compelling results,…

计算与语言 · 计算机科学 2023-10-12 Mengzhao Jia , Qianglong Chen , Liqiang Jing , Dawei Fu , Renyu Li

The performance of a task-completion dialogue agent usually affects the user experience: when the conversation system yields an unreasonable response, users may feel dissatisfied. Besides, early termination often occurs in disappointing…

人机交互 · 计算机科学 2021-10-06 Rui Zhang , Kai Yin , Li Li

Simulations constitute a fundamental component of medical and nursing education and traditionally employ standardized patients (SP) and high-fidelity manikins to develop clinical reasoning and communication skills. However, these methods…

人机交互 · 计算机科学 2025-10-23 Akilan Amithasagaran , Sagnik Dakshit , Bhavani Suryadevara , Lindsey Stockton

Mental-health support is increasingly mediated by conversational systems (e.g., LLM-based tools), but users often lack structured ways to audit the quality and potential risks of the support they receive. We introduce CounselReflect, an…

Conversational diagnosis requires multi-turn history-taking, where an agent asks clarifying questions to refine differential diagnoses under incomplete information. Existing approaches often rely on the parametric knowledge of a model or…

人工智能 · 计算机科学 2026-02-04 Jeongmoon Won , Seungwon Kook , Yohan Jo

Psychological counseling is a fundamentally multimodal cognitive process in which clinicians integrate verbal content with visual and vocal cues to infer clients' mental states and respond empathically. However, most existing…

计算与语言 · 计算机科学 2026-02-05 Jiangnan Yang , Junjie Chen , Fei Wang , Yiqi Nie , Yuxin Liu , Zhangling Duan , Jie Chen

Existing methods for AI psychological counselors predominantly rely on supervised fine-tuning using static dialogue datasets. However, this contrasts with human experts, who continuously refine their proficiency through clinical practice…

人工智能 · 计算机科学 2026-04-29 Yutao Yang , Junsong Li , Qianjun Pan , Jie Zhou , Kai Chen , Qin Chen , Jingyuan Zhao , Ningning Zhou , Xin Li , Liang He

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Conversational Recommender Systems (CRSs) engage users in multi-turn interactions to deliver personalized recommendations. The emergence of large language models (LLMs) further enhances these systems by enabling more natural and dynamic…

计算与语言 · 计算机科学 2025-04-18 Xiaoyan Zhao , Yang Deng , Wenjie Wang , Hongzhan lin , Hong Cheng , Rui Zhang , See-Kiong Ng , Tat-Seng Chua

Psychological counseling faces huge challenges due to the growing demand for mental health services and the shortage of trained professionals. Large language models (LLMs) have shown potential to assist psychological counseling, especially…

人工智能 · 计算机科学 2025-07-28 Yigui Feng , Qinglin Wang , Ke Liu , Xinhai Chen , Bo Yang , Jie Liu

Recent works leverage LLMs to roleplay realistic social scenarios, aiding novices in practicing their social skills. However, simulating sensitive interactions, such as in mental health, is challenging. Privacy concerns restrict data…

计算与语言 · 计算机科学 2024-07-16 Ryan Louie , Ananjan Nandi , William Fang , Cheng Chang , Emma Brunskill , Diyi Yang

The advent of increasingly powerful language models has raised expectations for language-based interactions. However, controlling these models is a challenge, emphasizing the need to be able to investigate the feasibility and value of their…

In spoken conversations, spontaneous behaviors like filled pause and prolongations always happen. Conversational partner tends to align features of their speech with their interlocutor which is known as entrainment. To produce human-like…

音频与语音处理 · 电气工程与系统科学 2021-06-22 Jian Cong , Shan Yang , Na Hu , Guangzhi Li , Lei Xie , Dan Su

Recommender systems are central to online services, enabling users to navigate through massive amounts of content across various domains. However, their evaluation remains challenging due to the disconnect between offline metrics and online…

信息检索 · 计算机科学 2026-04-14 Nicolas Bougie , Gian Maria Marconi , Xiaotong Ye , Narimasa Watanabe

Despite widespread interests in reinforcement-learning for task-oriented dialogue systems, several obstacles can frustrate research and development progress. First, reinforcement learners typically require interaction with the environment,…

机器学习 · 计算机科学 2017-11-15 Xiujun Li , Zachary C. Lipton , Bhuwan Dhingra , Lihong Li , Jianfeng Gao , Yun-Nung Chen

Conversational recommender systems (CRS) enhance user experience through multi-turn interactions, yet evaluating CRS remains challenging. User simulators can provide comprehensive evaluations through interactions with CRS, but building…

人机交互 · 计算机科学 2025-08-01 Luyu Chen , Quanyu Dai , Zeyu Zhang , Xueyang Feng , Mingyu Zhang , Pengcheng Tang , Xu Chen , Yue Zhu , Zhenhua Dong

Despite their potential as human proxies, LLMs often fail to generate heterogeneous data with human-like diversity, thereby diminishing their value in advancing social science research. To address this gap, we propose a novel method to…

计算与语言 · 计算机科学 2026-01-21 Pengda Wang , Huiqi Zou , Han Jiang , Hanjie Chen , Tianjun Sun , Xiaoyuan Yi , Ziang Xiao , Frederick L. Oswald

Agent-based simulators provide granular representations of complex intelligent systems by directly modelling the interactions of the system's constituent agents. Their high-fidelity nature enables hyper-local policy evaluation and testing…

The emergence of large language models (LLMs) like ChatGPT has increased interest in their use as therapists to address mental health challenges and the widespread lack of access to care. However, experts have emphasized the critical need…

计算与语言 · 计算机科学 2024-12-02 Yu Ying Chiu , Ashish Sharma , Inna Wanyin Lin , Tim Althoff

While there is evidence that user-adaptive support can greatly enhance the effectiveness of educational systems, designing such support for exploratory learning environments (e.g., simulations) is still challenging due to the open-ended…

人工智能 · 计算机科学 2021-06-15 Sébastien Lallé , Cristina Conati