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In today's digital society, personalization has become a crucial aspect of software applications, significantly impacting user experience and engagement. A new wave of intelligent user interfaces, such as AI-based conversational agents, has…

软件工程 · 计算机科学 2025-06-02 Aaron Conrardy , Alfredo Capozucca , Jordi Cabot

Developing intelligent persuasive conversational agents to change people's opinions and actions for social good is the frontier in advancing the ethical development of automated dialogue systems. To do so, the first step is to understand…

计算与语言 · 计算机科学 2020-01-14 Xuewei Wang , Weiyan Shi , Richard Kim , Yoojung Oh , Sijia Yang , Jingwen Zhang , Zhou Yu

An open challenge in constructing dialogue systems is developing methods for automatically learning dialogue strategies from large amounts of unlabelled data. Recent work has proposed Next-Utterance-Classification (NUC) as a surrogate task…

计算与语言 · 计算机科学 2016-07-26 Ryan Lowe , Iulian V. Serban , Mike Noseworthy , Laurent Charlin , Joelle Pineau

We present a methodology to systematically test conversational recommender systems with regards to conversational breakdowns. It involves examining conversations generated between the system and simulated users for a set of pre-defined…

信息检索 · 计算机科学 2024-05-24 Nolwenn Bernard , Krisztian Balog

End-to-End intelligent neural dialogue systems suffer from the problems of generating inconsistent and repetitive responses. Existing dialogue models pay attention to unilaterally incorporating personal knowledge into the dialog while…

计算与语言 · 计算机科学 2021-07-19 Yajing Sun , Yue Hu , Luxi Xing , Yuqiang Xie , Xiangpeng Wei

Maintaining a consistent attribute profile is crucial for dialogue agents to naturally converse with humans. Existing studies on improving attribute consistency mainly explored how to incorporate attribute information in the responses, but…

计算与语言 · 计算机科学 2021-05-18 Haoyu Song , Yan Wang , Wei-Nan Zhang , Zhengyu Zhao , Ting Liu , Xiaojiang Liu

Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human…

计算与语言 · 计算机科学 2021-12-13 Shuyang Li , Bodhisattwa Prasad Majumder , Julian McAuley

Conversational Recommender Systems (CRSs) deliver personalised recommendations through multi-turn natural language dialogue and increasingly support both task-oriented and exploratory interactions. Yet, the factors shaping user interaction…

人机交互 · 计算机科学 2025-08-05 Raj Mahmud , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Human communication is often executed in the form of a narrative, an account of connected events composed of characters, actions, and settings. A coherent narrative structure is therefore a requisite for a well-formulated narrative -- be it…

计算与语言 · 计算机科学 2020-03-02 Semi Min , Juyong Park

Conversational recommender systems have demonstrated great success. They can accurately capture a user's current detailed preference -- through a multi-round interaction cycle -- to effectively guide users to a more personalized…

信息检索 · 计算机科学 2022-08-23 Allen Lin , Ziwei Zhu , Jianling Wang , James Caverlee

We present a review of personality in neural conversational agents (CAs), also called chatbots. First, we define Personality, Persona, and Profile. We explain all personality schemes which have been used in CAs, and list models under the…

计算与语言 · 计算机科学 2024-01-02 Richard Sutcliffe

A good conversation requires balance -- between simplicity and detail; staying on topic and changing it; asking questions and answering them. Although dialogue agents are commonly evaluated via human judgments of overall quality, the…

计算与语言 · 计算机科学 2019-04-11 Abigail See , Stephen Roller , Douwe Kiela , Jason Weston

Persona-based dialogue systems aim to generate consistent responses based on historical context and predefined persona. Unlike conventional dialogue generation, the persona-based dialogue needs to consider both dialogue context and persona,…

计算与语言 · 计算机科学 2024-01-11 Qiushi Huang , Yu Zhang , Tom Ko , Xubo Liu , Bo Wu , Wenwu Wang , Lilian Tang

Empathetic Conversational Systems (ECS) are built to respond empathetically to the user's emotions and sentiments, regardless of the application domain. Current ECS studies evaluation approaches are restricted to offline evaluation…

计算与语言 · 计算机科学 2024-07-29 Aravind Sesagiri Raamkumar , Siyuan Brandon Loh

Cybercrime increasingly exploits human cognitive biases in addition to technical vulnerabilities, yet most existing analytical frameworks focus primarily on operational aspects and overlook psychological manipulation. This paper proposes…

密码学与安全 · 计算机科学 2025-12-09 Arush Sachdeva , Rajendraprasad Saravanan , Gargi Sarkar , Kavita Vemuri , Sandeep Kumar Shukla

Psychological assessment tools have long helped humans understand behavioural patterns. While Large Language Models (LLMs) can generate content comparable to that of humans, we explore whether they exhibit personality traits. To this end,…

计算与语言 · 计算机科学 2025-02-11 Pranav Bhandari , Usman Naseem , Amitava Datta , Nicolas Fay , Mehwish Nasim

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are…

计算与语言 · 计算机科学 2023-08-01 Sarah E. Finch , James D. Finch , Jinho D. Choi

Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as…

计算与语言 · 计算机科学 2020-07-03 Hongshen Chen , Xiaorui Liu , Dawei Yin , Jiliang Tang

As conversational AI-based dialogue management has increasingly become a trending topic, the need for a standardized and reliable evaluation procedure grows even more pressing. The current state of affairs suggests various evaluation…

计算与语言 · 计算机科学 2020-06-12 Sarah E. Finch , Jinho D. Choi

Personalized dialogue generation aims to leverage persona profiles and dialogue history to generate persona-relevant and consistent responses. Mainstream models typically rely on token-level language model training with persona dialogue…

计算与语言 · 计算机科学 2025-11-14 Guanrong Li , Xinyu Liu , Zhen Wu , Xinyu Dai