相关论文: AI-Based IVR

Providing the best customer experience is one of the primary concerns for the firms that are based online. The advancement of machine learning is revolutionising the company's attitude towards the client through improving the service…

The advent of immersive Virtual Reality applications has transformed various domains, yet their integration with advanced artificial intelligence technologies like Visual Language Models remains underexplored. This study introduces a…

On-device Virtual Assistants (VAs) powered by Automatic Speech Recognition (ASR) require effective knowledge integration for the challenging entity-rich query recognition. In this paper, we conduct an empirical study of modeling strategies…

Speech based solutions have taken center stage with growth in the services industry where there is a need to cater to a very large number of people from all strata of the society. While natural language speech interfaces are the talk in the…

This paper introduces a Bayesian approach to improve Interactive Voice Response (IVR) authentication processes used by financial institutions. Traditional IVR systems authenticate users through a static sequence of credentials, assuming…

Automatic speech recognition (ASR) plays a pivotal role in our daily lives, offering utility not only for interacting with machines but also for facilitating communication for individuals with partial or profound hearing impairments. The…

Mobile devices are transforming the way people interact with computers, and speech interfaces to applications are ever more important. Automatic Speech Recognition systems recently published are very accurate, but often require powerful…

Vision-language models (VLMs) integrate visual and textual information, enabling a wide range of applications such as image captioning and visual question answering, making them crucial for modern AI systems. However, their high…

Online reviews help people make better decisions. Review platforms usually depend on typed input, where leaving a good review requires significant effort because users must carefully organize and articulate their thoughts. This may…

Voice Recognition (VR) facilitates a human interaction with the machine. VR may be used to replace the manual task of pushing buttons on a wireless telephone keypad. This is particularly useful when the hands of the user are busy with other…

In this study, we propose a solution based on a multi-agent LLM architecture and a voice user interface (VUI) designed to update the knowledge base of a digital assistant. Its usability is evaluated in comparison to a more traditional…

Large Language Models (LLMs) have revolutionized a wide range of domains such as natural language processing, computer vision, and multi-modal tasks due to their ability to comprehend context and perform logical reasoning. However, the…

Text entry in Virtual Reality (VR) is challenging, even when accounting for the use of controllers. Prior work has tackled this challenge head-on, improving the efficiency of input methods. These techniques have the advantage of allowing…

The goal of voice conversion (VC) is to convert input voice to match the target speaker's voice while keeping text and prosody intact. VC is usually used in entertainment and speaking-aid systems, as well as applied for speech data…

The implementation of Artificial Intelligence (AI) in the healthcare industry has garnered considerable attention, attributable to its prospective enhancement of clinical outcomes, expansion of access to superior healthcare, cost reduction,…

Widespread frustration with rigid touch-tone Interactive Voice Response (IVR) systems for customer service underscores the need for more direct and intuitive language interaction. While speech technologies are necessary, the key challenge…

A conversational information retrieval (CIR) system is an information retrieval (IR) system with a conversational interface which allows users to interact with the system to seek information via multi-turn conversations of natural language,…

Vehicle search is one basic task for the efficient traffic management in terms of the AI City. Most existing practices focus on the image-based vehicle matching, including vehicle re-identification and vehicle tracking. In this paper, we…

Voice disorders affect a large portion of the population, especially heavy voice users such as teachers or call-center workers. Most voice disorders can be treated effectively with behavioral voice therapy, which teaches patients to replace…

The adoption of modern technologies for use in healthcare has become an inevitable change. The emergence of artificial intelligence drives this digital disruption. Artificial intelligence has augmented machine capabilities to act like and…