相关论文: Forecasting Live Chat Intent from Browsing History

Understanding passenger intents and extracting relevant slots are important building blocks towards developing a contextual dialogue system responsible for handling certain vehicle-passenger interactions in autonomous vehicles (AV). When…

The deployment of Large Language Models (LLMs) in interactive systems necessitates a deep alignment with the nuanced and dynamic preferences of individual users. Current alignment techniques predominantly address universal human values or…

Recently, much effort has been devoted to modeling users' multi-interests based on their behaviors or auxiliary signals. However, existing methods often rely on heuristic assumptions, e.g., co-occurring items indicate the same interest of…

Large language models (LLMs) have demonstrated remarkable potential in natural language understanding and generation, making them valuable tools for enhancing conversational interactions. However, LLMs encounter challenges such as lacking…

It is often noted that single query-item pair relevance training in search does not capture the customer intent. User intent can be better deduced from a series of engagements (Clicks, ATCs, Orders) in a given search session. We propose a…

User engagement prediction plays a critical role for designing interaction strategies to grow user engagement and increase revenue in online social platforms. Through the in-depth analysis of the real-world data from the world's largest…

Intent modeling has attracted widespread attention in recommender systems. As the core motivation behind user selection of items, intent is crucial for elucidating recommendation results. The current mainstream modeling method is to…

An accurate understanding of a user's query intent can help improve the performance of downstream tasks such as query scoping and ranking. In the e-commerce domain, recent work in query understanding focuses on the query to product-category…

The evolution of Large Language Models (LLMs) has significantly advanced multi-turn conversation systems, emphasizing the need for proactive guidance to enhance users' interactions. However, these systems face challenges in dynamically…

Conversational explainable artificial intelligence (ConvXAI) systems based on large language models (LLMs) have garnered significant interest from the research community in natural language processing (NLP) and human-computer interaction…

We study the potential for interaction in natural language classification. We add a limited form of interaction for intent classification, where users provide an initial query using natural language, and the system asks for additional…

Industrial recommender systems usually consist of the matching stage and the ranking stage, in order to handle the billion-scale of users and items. The matching stage retrieves candidate items relevant to user interests, while the ranking…

Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main…

User sentiment on social media reveals the underlying social trends, crises, and needs. Researchers have analyzed users' past messages to trace the evolution of sentiments and reconstruct sentiment dynamics. However, predicting the imminent…

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Large language models (LLMs) struggle on processing complicated observations in interactive decision making tasks. To alleviate this issue, we propose a simple hierarchical prompting approach. Diverging from previous prompting approaches…

Large language models (LLMs) have shown great potential in automating significant aspects of coding by producing natural code from informal natural language (NL) intent. However, when interacting with LLMs, users have no guarantees that the…

In high-conflict mixed-traffic scenarios involving human-driven and autonomous vehicles, most existing autonomous driving systems default to overly conservative behaviors, lack proactive interaction, and consequently suffer from limited…

Entity-oriented search deals with a wide variety of information needs, from displaying direct answers to interacting with services. In this work, we aim to understand what are prominent entity-oriented search intents and how they can be…

With large language models (LLMs), conversational search engines shift how users retrieve information from the web by enabling natural conversations to express their search intents over multiple turns. Users' natural conversation embodies…