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Conversation with chatbots based on Large Language Models (LLMs) such as ChatGPT has become one of the major forms of interaction with Artificial Intelligence (AI) in everyday life. What makes this interaction so convenient is that…

人机交互 · 计算机科学 2026-03-18 Sarah Diefenbach , Daniel Ullrich

As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…

计算与语言 · 计算机科学 2025-10-06 Fulei Zhang , Zhou Yu

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

软件工程 · 计算机科学 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…

人机交互 · 计算机科学 2023-01-18 Geovana Ramos Sousa Silva , Edna Dias Canedo

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading…

软件工程 · 计算机科学 2020-09-21 Marcos Baez , Florian Daniel , Fabio Casati , Boualem Benatallah

Chatbots have been an interesting application of natural language generation since its inception. With novel transformer based Generative AI methods, building chatbots have become trivial. Chatbots which are targeted at specific domains for…

计算与语言 · 计算机科学 2024-06-14 Bhashithe Abeysinghe , Ruhan Circi

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…

计算与语言 · 计算机科学 2024-09-04 Xiaoyu Lin , Xinkai Yu , Ankit Aich , Salvatore Giorgi , Lyle Ungar

Task-oriented conversational systems are essential for efficiently addressing diverse user needs, yet their development requires substantial amounts of high-quality conversational data that is challenging and costly to obtain. While large…

信息检索 · 计算机科学 2025-11-06 Zhefan Wang , Ning Geng , Zhiqiang Guo , Weizhi Ma , Min Zhang

Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking…

计算机科学中的逻辑 · 计算机科学 2025-02-14 Yankai Zeng

Large Language Models (LLMs) are frequently discussed in academia and the general public as support tools for virtually any use case that relies on the production of text, including software engineering. Currently there is much debate, but…

软件工程 · 计算机科学 2024-05-22 Ranim Khojah , Mazen Mohamad , Philipp Leitner , Francisco Gomes de Oliveira Neto

Large Language Models (LLMs) have shown much promise in powering a variety of software engineering (SE) tools. Offering natural language as an intuitive interaction mechanism, LLMs have recently been employed as conversational ``programming…

软件工程 · 计算机科学 2026-04-15 Jonan Richards

Large language models (LLMs) have recently been applied in software engineering to perform tasks such as translating code between programming languages, generating code from natural language, and autocompleting code as it is being written.…

人机交互 · 计算机科学 2023-02-15 Steven I. Ross , Fernando Martinez , Stephanie Houde , Michael Muller , Justin D. Weisz

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

软件工程 · 计算机科学 2025-07-16 Omar Elsisi , Glaucia Melo

LLM based chatbots have become central interfaces in technical, educational, and analytical domains, supporting tasks such as code reasoning, problem solving, and information exploration. As these systems scale, sustainability concerns have…

软件工程 · 计算机科学 2025-12-17 Ronnie de Souza Santos , Cleyton Magalhães , Italo Santos

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

计算与语言 · 计算机科学 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

Large-language models (LLMs) hold significant promise in improving human-robot interaction, offering advanced conversational skills and versatility in managing diverse, open-ended user requests in various tasks and domains. Despite the…

机器人学 · 计算机科学 2024-01-09 Callie Y. Kim , Christine P. Lee , Bilge Mutlu

Conversational AI interfaces powered by large language models (LLMs) are increasingly used as coding assistants. However, questions remain about how programmers interact with LLM-based conversational agents, the challenges they encounter,…

人机交互 · 计算机科学 2025-03-24 Mehmet Akhoroz , Caglar Yildirim

Collecting human-chatbot dialogues typically demands substantial manual effort and is time-consuming, which limits and poses challenges for research on conversational AI. In this work, we propose DialogueForge - a framework for generating…

计算与语言 · 计算机科学 2025-07-22 Ruizhe Zhu , Hao Zhu , Yaxuan Li , Syang Zhou , Shijing Cai , Malgorzata Lazuka , Elliott Ash

The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…

软件工程 · 计算机科学 2023-05-02 Glaucia Melo

Users can discuss a wide range of topics with large language models (LLMs), but they do not always prefer solving problems or getting information through lengthy conversations. This raises an intriguing HCI question: How does instructing…

人机交互 · 计算机科学 2024-04-29 Shih-Hong Huang , Ya-Fang Lin , Zeyu He , Chieh-Yang Huang , Ting-Hao 'Kenneth' Huang
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