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In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short…

计算与语言 · 计算机科学 2021-11-24 Guy Feigenblat , Chulaka Gunasekara , Benjamin Sznajder , Sachindra Joshi , David Konopnicki , Ranit Aharonov

Medical question answer (QA) assistants respond to lay users' health-related queries by synthesizing information from multiple sources using natural language processing and related techniques. They can serve as vital tools to alleviate…

计算与语言 · 计算机科学 2024-10-01 Prakash Chandra Sukhwal , Vaibhav Rajan , Atreyi Kankanhalli

While online conversations can cover a vast amount of information in many different formats, abstractive text summarization has primarily focused on modeling solely news articles. This research gap is due, in part, to the lack of…

计算与语言 · 计算机科学 2021-06-03 Alexander R. Fabbri , Faiaz Rahman , Imad Rizvi , Borui Wang , Haoran Li , Yashar Mehdad , Dragomir Radev

By summarizing longer consumer health questions into shorter and essential ones, medical question-answering systems can more accurately understand consumer intentions and retrieve suitable answers. However, medical question summarization is…

计算与语言 · 计算机科学 2025-10-01 Wenpeng Lu , Sibo Wei , Xueping Peng , Yi-fei Wang , Usman Naseem , Shoujin Wang

Question Answering (QA) is a natural language processing task that aims at obtaining relevant answers to user questions. While some progress has been made in this area, biomedical questions are still a challenge to most QA approaches, due…

信息检索 · 计算机科学 2020-12-23 Andre Lamurias , Diana Sousa , Francisco M. Couto

Information visualizations such as bar charts and line charts are very common for analyzing data and discovering critical insights. Often people analyze charts to answer questions that they have in mind. Answering such questions can be…

计算与语言 · 计算机科学 2022-05-24 Enamul Hoque , Parsa Kavehzadeh , Ahmed Masry

Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions.…

计算与语言 · 计算机科学 2019-04-02 Siva Reddy , Danqi Chen , Christopher D. Manning

The ubiquitous availability of computing devices and the widespread use of the internet have generated a large amount of data continuously. Therefore, the amount of available information on any given topic is far beyond humans' processing…

人工智能 · 计算机科学 2023-07-11 Samira Ghodratnama

Community Question Answering (CQA) websites can be claimed as the most major venues for knowledge sharing, and the most effective way of exchanging knowledge at present. Considering that massive amount of users are participating online and…

信息检索 · 计算机科学 2018-10-29 Chaoran Huang , Lina Yao , Xianzhi Wang , Boualem Benatallah , Xiang Zhang

Discussing research-sensemaking questions on Community Question and Answering (CQA) platforms has been an increasingly common practice for the public to participate in science communication. Nonetheless, how users strategically craft…

人机交互 · 计算机科学 2023-11-21 Changyang He , Yue Deng , Lu He , Qingyu Guo , Yu Zhang , Zhicong Lu , Bo Li

Evaluating multi-paragraph clinical question answering (QA) systems is resource-intensive and challenging: accurate judgments require medical expertise and achieving consistent human judgments over multi-paragraph text is difficult. We…

计算与语言 · 计算机科学 2026-04-06 Federica Bologna , Tiffany Pan , Matthew Wilkens , Yue Guo , Lucy Lu Wang

While document summarization with LLMs has enhanced access to textual information, concerns about the factual accuracy of these summaries persist, especially in the medical domain. Tracing evidence from which summaries are derived enables…

计算与语言 · 计算机科学 2026-01-08 Bohao Chu , Meijie Li , Sameh Frihat , Chengyu Gu , Georg Lodde , Elisabeth Livingstone , Norbert Fuhr

Recent progress in large language models (LLMs) has enabled the automated processing of lengthy documents even without supervised training on a task-specific dataset. Yet, their zero-shot performance in complex tasks as opposed to…

计算与语言 · 计算机科学 2025-11-12 WonJin Yoon , Boyu Ren , Spencer Thomas , Chanhwi Kim , Guergana Savova , Mei-Hua Hall , Timothy Miller

Modeling & Simulation (M&S) approaches such as agent-based models hold significant potential to support decision-making activities in health, with recent examples including the adoption of vaccines, and a vast literature on healthy eating…

人工智能 · 计算机科学 2025-09-08 Philippe J. Giabbanelli , Ameeta Agrawal

In this paper, we present LiveMedQA, a question answering system that is optimized for consumer health question. On top of the general QA system pipeline, we introduce several new features that aim to exploit domain-specific knowledge and…

计算与语言 · 计算机科学 2017-11-17 Yuan Yang , Jingcheng Yu , Ye Hu , Xiaoyao Xu , Eric Nyberg

Question answering over knowledge bases (KBQA) has become a popular approach to help users extract information from knowledge bases. Although several systems exist, choosing one suitable for a particular application scenario is difficult.…

计算与语言 · 计算机科学 2022-11-16 Khiem Vinh Tran , Hao Phu Phan , Khang Nguyen Duc Quach , Ngan Luu-Thuy Nguyen , Jun Jo , Thanh Tam Nguyen

We propose a summarization approach for scientific articles which takes advantage of citation-context and the document discourse model. While citations have been previously used in generating scientific summaries, they lack the related…

计算与语言 · 计算机科学 2017-04-24 Arman Cohan , Nazli Goharian

We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…

信息检索 · 计算机科学 2012-11-26 Trung V. Nguyen , Alice H. Oh

Users frequently ask simple factoid questions for question answering (QA) systems, attenuating the impact of myriad recent works that support more complex questions. Prompting users with automatically generated suggested questions (SQs) can…

计算与语言 · 计算机科学 2021-08-06 Xusen Yin , Li Zhou , Kevin Small , Jonathan May

Food recommendation has become an important means to help guide users to adopt healthy dietary habits. Previous works on food recommendation either i) fail to consider users' explicit requirements, ii) ignore crucial health factors (e.g.,…

计算与语言 · 计算机科学 2021-01-07 Yu Chen , Ananya Subburathinam , Ching-Hua Chen , Mohammed J. Zaki