相关论文: One Style Does Not Regulate All: Moderation Practi…
Online communities are important spaces for members of marginalized groups to organize and support one another. To better understand the experiences of fat people -- a group whose marginalization often goes unrecognized -- in online…
Rules are a critical component of the functioning of nearly every online community, yet it is challenging for community moderators to make data-driven decisions about what rules to set for their communities. The connection between a…
Media outlets and political campaigners recognise social media as a means for widely disseminating news and opinions. In particular, Twitter is used by political groups all over the world to spread political messages, engage their…
The exponential growth of social media platforms has brought about a revolution in communication and content dissemination in human society. Nevertheless, these platforms are being increasingly misused to spread toxic content, including…
Social media users may perceive moderation decisions by the platform differently, which can lead to frustration and dropout. This study investigates users' perceived justice and fairness of online moderation decisions when they are exposed…
Mainstream social media platforms function as "walled garden" ecosystems that restrict user agency, control, and data portability. They have demonstrated a lack of transparency that contributes to a multitude of online harms. Our research…
Decentralized social media protocols enable users in independent, user-hosted servers (i.e., instances) to interact with each other while they self-govern. This community-based model of social media governance opens up new opportunities for…
One of the most expensive parts of maintaining a modern information-sharing platform (e.g., web search, social network) is the task of content-moderation-at-scale. Content moderation is the binary task of determining whether or not a given…
Information-based attacks on social media, such as disinformation campaigns and propaganda, are emerging cybersecurity threats. The security community has focused on countering these threats on social media platforms like X and Reddit.…
Culture moderates the way individuals perceive and express mental distress. Current understandings of mental health expressions on social media, however, are predominantly derived from WEIRD (Western, Educated, Industrialized, Rich, and…
Online social networks are the perfect test bed to better understand large-scale human behavior in interacting contexts. Although they are broadly used and studied, little is known about how their terms of service and posting rules affect…
The exponential growth of social media platforms such as Twitter and Facebook has revolutionized textual communication and textual content publication in human society. However, they have been increasingly exploited to propagate toxic…
Instant messaging services are quickly becoming the most dominant form of communication among consumers around the world. Apple iMessage, for example, handles over 2 billion message each day, while WhatsApp claims 16 billion messages from…
Large language models (LLMs) are increasingly integrated into daily life through conversational interfaces, processing user data via natural language inputs and exhibiting advanced reasoning capabilities, which raises new concerns about…
Social media platforms face heightened risks during major political events; yet, how platforms adapt their moderation practices in response remains unclear. The Digital Services Act Transparency Database offers an unprecedented opportunity…
Content moderation (removing or limiting the distribution of posts based on their contents) is one tool social networks use to fight problems such as harassment and disinformation. Manually screening all content is usually impractical given…
Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer content moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit…
We performed a massive study of the dynamics of group deliberation among several websites containing millions of opinions on topics ranging from books to media. Contrary to the common phenomenon of group polarization observed offline, we…
This work explores the impact of moderation on users' enjoyment of conversational AI systems. While recent advancements in Large Language Models (LLMs) have led to highly capable conversational AIs that are increasingly deployed in…
Video-sharing social media platforms, such as TikTok, YouTube, and Instagram, implement content moderation policies aimed at reducing exposure to harmful videos among minor users. As video has become the dominant and most immersive form of…