相关论文: Why Are Conversational Assistants Still Black Boxe…

Low-frequency audio has been proposed as a promising privacy-preserving modality to study social dynamics in real-world settings. To this end, researchers have developed wearable devices that can record audio at frequencies as low as 1250…

Collecting data on sensitive topics remains challenging in HCI, as participants often withhold information due to privacy concerns and social desirability bias. While chatbots' perceived anonymity may reduce these barriers, research…

Robotic process automation (RPA) has emerged as the leading approach to automate tasks in business processes. Moving away from back-end automation, RPA automated the mouse-click on user interfaces; this outside-in approach reduced the…

Despite huge gains in performance in natural language understanding via large language models in recent years, voice assistants still often fail to meet user expectations. In this study, we conducted a mixed-methods analysis of how voice…

How are AI assistants being used in the real world? While model providers in theory have a window into this impact via their users' data, both privacy concerns and practical challenges have made analyzing this data difficult. To address…

Smart home devices have found their way through people's homes as well as hearts. One such smart device is Amazon Alexa. Amazon Alexa is a voice-controlled application that is rapidly gaining popularity. Alexa was primarily used for…

With the popularity of virtual assistants (e.g., Siri, Alexa), the use of speech recognition is now becoming more and more widespread.However, speech signals contain a lot of sensitive information, such as the speaker's identity, which…

Artificial Intelligence (AI) is rapidly integrating into various aspects of our daily lives, influencing decision-making processes in areas such as targeted advertising and matchmaking algorithms. As AI systems become increasingly…

Today, intelligent voice assistant (VA) software like Amazon's Alexa, Google's Voice Assistant (GVA) and Apple's Siri have millions of users. These VAs often collect and analyze huge user data for improving their functionality. However,…

Artificial intelligence (AI) is increasingly intervening in our lives, raising widespread concern about its unintended and undeclared side effects. These developments have brought attention to the problem of AI auditing: the systematic…

This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an unified framework for representing and manipulating…

Advancements in machine learning have fuelled the popularity of using AI decision algorithms in procedures such as bail hearings (Feller et al. 2016), medical diagnoses (Rajkomar et al. 2018; Esteva et al. 2019) and recruitment (Heilweil…

The increasing reach and functionality of voice assistants has allowed them to become a general-purpose platform for tasks like playing music, accessing information, and controlling smart home devices. In order to maintain the quality of…

Video conferencing apps (VCAs) make it possible for previously private spaces -- bedrooms, living rooms, and kitchens -- into semi-public extensions of the office. For the most part, users have accepted these apps in their personal space…

The recent spike in certified Artificial Intelligence (AI) tools for healthcare has renewed the debate around adoption of this technology. One thread of such debate concerns Explainable AI and its promise to render AI devices more…

Many Internet of Things (IoT) devices have voice user interfaces (VUIs). One of the most popular VUIs is Amazon's Alexa, which supports more than 47,000 third-party applications ("skills"). We study how Alexa's integration of these skills…

AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are typically presented as non-interactive visualizations. Evaluators may have questions about test recordings, but have no way of asking them.…

Existing voice AI assistants treat every detected pause as an invitation to speak. This works in dyadic dialogue, but in multi-party settings, where an AI assistant participates alongside multiple speakers, pauses are abundant and…

While the English virtual assistants have achieved exciting performance with an enormous amount of training resources, the needs of non-English-speakers have not been satisfied well. Up to Dec 2021, Alexa, one of the most popular smart…

Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…