相关论文: Assess and Summarize: Improve Outage Understanding…
Incident management for cloud services is a complex process involving several steps and has a huge impact on both service health and developer productivity. On-call engineers require significant amount of domain knowledge and manual effort…
Cloud services are omnipresent and critical cloud service failure is a fact of life. In order to retain customers and prevent revenue loss, it is important to provide high reliability guarantees for these services. One way to do this is by…
Incident management is a key aspect of operating large-scale cloud services. To aid with faster and efficient resolution of incidents, engineering teams document frequent troubleshooting steps in the form of Troubleshooting Guides (TSGs),…
Inadequate service availability is the top concern when employing Cloud computing. It has been recognized that zero downtime is impossible for large-scale Internet services. By learning from the previous and others' mistakes, nevertheless,…
Despite significant reliability efforts, large-scale cloud services inevitably experience production incidents that can significantly impact service availability and customer's satisfaction. Worse, in many cases one incident can lead to…
Modern cloud services are prone to failures due to their complex architecture, making diagnosis a critical process. Site Reliability Engineers (SREs) spend hours leveraging multiple sources of data, including the alerts, error logs, and…
Cloud-based services are surging into popularity in recent years. However, outages, i.e., severe incidents that always impact multiple services, can dramatically affect user experience and incur severe economic losses. Locating the…
Incident management for large cloud services is a complex and tedious process and requires significant amount of manual efforts from on-call engineers (OCEs). OCEs typically leverage data from different stages of the software development…
In order to plan for failure recovery, the designers of cloud systems need to understand how their system can potentially fail. Unfortunately, analyzing the failure behavior of such systems can be very difficult and time-consuming, due to…
Cloud computing has fundamentally transformed application development, yet a gap remains between the serverless promise of simplified deployment and its practical realization due to fragmentation across function runtimes, state management,…
For Open Source Software (OSS) projects, discussions in Issue Tracking Systems (ITS) serve as a crucial collaboration mechanism for diverse stakeholders. However, these discussions can become lengthy and entangled, making it hard to find…
In recent decades, the weather around the world has become more irregular and extreme, often causing large-scale extended power outages. Resilience -- the capability of withstanding, adapting to, and recovering from a large-scale disruption…
The presence of unhealthy nodes in cloud infrastructure signals the potential failure of machines, which can significantly impact the availability and reliability of cloud services, resulting in negative customer experiences. Effectively…
Runtime failure and performance degradation is commonplace in modern cloud systems. For cloud providers, automatically determining the root cause of incidents is paramount to ensuring high reliability and availability as prompt fault…
Social media analysis of disaster events is a critical task in crisis informatics research. It involves analyzing social media data generated during natural disasters, crisis events, or other mass convergence events. Due to the large data…
This paper presents the results of a research study related to software system failures, with the goal of understanding how we might better evolve, maintain and support software systems in production. We have qualitatively analyzed thirty…
Reviews are central to how travelers evaluate products on online marketplaces, yet existing summarization research often emphasizes end-to-end quality while overlooking benchmark reliability and the practical utility of granular insights.…
Streaming video reasoning requires models to operate in a setting where history grows without bound while meaningful evidence remains scarce. In such a landscape, relevant signal is like an oasis-small, critical, and easily lost in a desert…
Cloud management systems provide abstractions and APIs for programmatically configuring cloud infrastructures. Unfortunately, residual software bugs in these systems can potentially lead to high-severity failures, such as prolonged outages…
Cloud infrastructure is the collective term for all physical devices within cloud systems. Failures within the cloud infrastructure system can severely compromise the stability and availability of cloud services. Particularly, batch servers…