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Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…

社会与信息网络 · 计算机科学 2025-01-27 Galen Weld , Leon Leibmann , Amy X. Zhang , Tim Althoff

Online social platforms increasingly rely on crowd-sourced systems to label misleading content at scale, but these systems must both aggregate users' evaluations and decide whose evaluations to trust. To address the latter, many platforms…

社会与信息网络 · 计算机科学 2026-05-19 Yeganeh Alimohammadi , Karissa Huang , Christian Borgs , Jennifer Chayes

The sheer volume of online user-generated content has rendered content moderation technologies essential in order to protect digital platform audiences from content that may cause anxiety, worry, or concern. Despite the efforts towards…

计算机视觉与模式识别 · 计算机科学 2022-12-02 Ioannis Sarridis , Christos Koutlis , Olga Papadopoulou , Symeon Papadopoulos

Moderation and blocking behavior, both closely related to the mitigation of abuse and misinformation on social platforms, are fundamental mechanisms for maintaining healthy online communities. However, while centralized platforms typically…

社会与信息网络 · 计算机科学 2026-03-20 Carlo Bono , Nick Liu , Giuseppe Russo , Francesco Pierri

To protect users from massive hateful content, existing works studied automated hate speech detection. Despite the existing efforts, one question remains: do automated hate speech detectors conform to social media content policies? A…

In the current landscape of online abuses and harms, effective content moderation is necessary to cultivate safe and inclusive online spaces. Yet, the effectiveness of many moderation interventions is still unclear. Here, we assess the…

社会与信息网络 · 计算机科学 2025-02-10 Lorenzo Cima , Amaury Trujillo , Marco Avvenuti , Stefano Cresci

Automatic content moderation is crucial to ensuring safety in social media. Language Model-based classifiers are being increasingly adopted for this task, but it has been shown that they perpetuate racial and social biases. Even if several…

计算与语言 · 计算机科学 2026-03-12 Alessandra Urbinati , Mirko Lai , Simona Frenda , Marco Antonio Stranisci

Social media users post content on various topics. A defining feature of social media is that other users can provide feedback -- called community feedback -- to their content in the form of comments, replies, and retweets. We hypothesize…

社会与信息网络 · 计算机科学 2021-03-09 David Ifeoluwa Adelani , Ryota Kobayashi , Ingmar Weber , Przemyslaw A. Grabowicz

Social media platforms have been establishing content moderation guidelines and employing various moderation policies to counter hate speech and misinformation. The goal of this paper is to study these community guidelines and moderation…

计算机与社会 · 计算机科学 2023-08-10 Mohit Singhal , Chen Ling , Pujan Paudel , Poojitha Thota , Nihal Kumarswamy , Gianluca Stringhini , Shirin Nilizadeh

By filtering the content that users see, social media platforms have the ability to influence users' perceptions and decisions, from their dining choices to their voting preferences. This influence has drawn scrutiny, with many calling for…

计算机与社会 · 计算机科学 2021-11-03 Sarah H. Cen , Devavrat Shah

Content moderation is the process of screening and monitoring user-generated content online. It plays a crucial role in stopping content resulting from unacceptable behaviors such as hate speech, harassment, violence against specific…

计算与语言 · 计算机科学 2023-01-02 Álvaro Huertas-García , Alejandro Martín , Javier Huertas Tato , David Camacho

During major political events, social media platforms encounter increased systemic risks. However, it is still unclear if and how they adjust their moderation practices in response. The Digital Services Act Transparency Database…

社会与信息网络 · 计算机科学 2026-04-22 Benedetta Tessa , Gautam Kishore Shahi , Amaury Trujillo , Stefano Cresci

In recent years, the opaque design and the limited public understanding of social networks' recommendation algorithms have raised concerns about potential manipulation of information exposure. Reducing content visibility, aka shadow…

社会与信息网络 · 计算机科学 2025-09-10 Alessandro Galeazzi , Pujan Paudel , Mauro Conti , Emiliano De Cristofaro , Gianluca Stringhini

Online social platforms centered around content creators often allow comments on content, where creators moderate the comments they receive. As creators can face overwhelming numbers of comments, with some of them harassing or hateful,…

人机交互 · 计算机科学 2022-02-18 Shagun Jhaver , Quan Ze Chen , Detlef Knauss , Amy Zhang

Internet users highly rely on and trust web search engines, such as Google, to find relevant information online. However, scholars have documented numerous biases and inaccuracies in search outputs. To improve the quality of search results,…

计算机与社会 · 计算机科学 2023-10-06 Aleksandra Urman , Aniko Hannak , Mykola Makhortykh

With fact-checking by professionals being difficult to scale on social media, algorithmic techniques have been considered. However, it is uncertain how the public may react to labels by automated fact-checkers. In this study, we investigate…

人机交互 · 计算机科学 2024-03-20 Gionnieve Lim , Simon T. Perrault

Many social media platforms allow content creators to pin user comments in response to their content. Once pinned, a comment remains fixed at the top of the comments section, regardless of subsequent activity or the selected sorting order.…

人机交互 · 计算机科学 2025-05-22 Yunhee Shim , Shagun Jhaver

Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with…

计算与语言 · 计算机科学 2023-10-10 Jihyung Moon , Dong-Ho Lee , Hyundong Cho , Woojeong Jin , Chan Young Park , Minwoo Kim , Jonathan May , Jay Pujara , Sungjoon Park

Social media platforms have diverse content moderation policies, with many prominent actors hesitant to impose strict regulations. A key reason for this reluctance could be the competitive advantage that comes with lax regulation. A popular…

计算机科学与博弈论 · 计算机科学 2024-02-17 So Sasaki , Cédric Langbort

Unlike the more observable phenomenon of group opinion reinforcement, self-censorship online has received comparatively less attention. Our goal in this work is to dissect the phenomena of self-censorship and to examine the implications of…

社会与信息网络 · 计算机科学 2026-04-13 Xinyu Wang , Emma Carpenetti , Bruce Desmarais , Sarah Rajtmajer