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Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. To develop an effective CRS, the support of high-quality datasets is essential. Existing CRS datasets mainly focus on…

计算与语言 · 计算机科学 2020-11-03 Kun Zhou , Yuanhang Zhou , Wayne Xin Zhao , Xiaoke Wang , Ji-Rong Wen

Recent research focuses beyond recommendation accuracy, towards human factors that influence the acceptance of recommendations, such as user satisfaction, trust, transparency and sense of control.We present a generic interactive recommender…

信息检索 · 计算机科学 2019-10-09 Oznur Alkan , Massimiliano Mattetti , Elizabeth M. Daly , Adi Botea , Inge Vejsbjerg

Conversational recommender systems (CRS) have shown great success in accurately capturing a user's current and detailed preference through the multi-round interaction cycle while effectively guiding users to a more personalized…

信息检索 · 计算机科学 2022-08-23 Allen Lin , Jianling Wang , Ziwei Zhu , James Caverlee

Conversational Recommender Systems (CRSs) aim to elicit user preferences via natural dialogue to provide suitable item recommendations. However, current CRSs often deviate from realistic human interactions by rapidly recommending items in…

信息检索 · 计算机科学 2025-09-01 Manato Tajiri , Michimasa Inaba

Large language model-empowered agentic recommender systems (ARS) reformulate recommendation as a multi-turn interaction between a recommender agent and a user agent, enabling iterative preference elicitation and refinement beyond…

信息检索 · 计算机科学 2026-04-21 Zongwei Wang , Min Gao , Hongzhi Yin , Junliang Yu , Tong Chen , Quoc Viet Hung Nguyen , Shazia Sadiq , Tianrui Li

As the final stage of the multi-stage recommender system (MRS), reranking directly affects users' experience and satisfaction, thus playing a critical role in MRS. Despite the improvement achieved in the existing work, three issues are yet…

信息检索 · 计算机科学 2022-04-21 Yunjia Xi , Weiwen Liu , Jieming Zhu , Xilong Zhao , Xinyi Dai , Ruiming Tang , Weinan Zhang , Rui Zhang , Yong Yu

Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in…

计算与语言 · 计算机科学 2021-09-06 Wenchang Ma , Ryuichi Takanobu , Minlie Huang

We introduce CRS Arena, a research platform for scalable benchmarking of Conversational Recommender Systems (CRS) based on human feedback. The platform displays pairwise battles between anonymous conversational recommender systems, where…

信息检索 · 计算机科学 2024-12-17 Nolwenn Bernard , Hideaki Joko , Faegheh Hasibi , Krisztian Balog

The chit-chat-based conversational recommendation systems (CRS) provide item recommendations to users through natural language interactions. To better understand user's intentions, external knowledge graphs (KG) have been introduced into…

计算与语言 · 计算机科学 2021-05-19 Tong Zhang , Yong Liu , Peixiang Zhong , Chen Zhang , Hao Wang , Chunyan Miao

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on…

计算与语言 · 计算机科学 2024-06-21 Xiaolei Wang , Xinyu Tang , Wayne Xin Zhao , Jingyuan Wang , Ji-Rong Wen

Conversational recommender systems (CRSs) operate under incremental preference revelation, requiring systems to make recommendation decisions under uncertainty. While recent approaches particularly those built on large language models…

信息检索 · 计算机科学 2026-04-14 Subham Raj , Aman Vaibhav Jha , Mayank Anand , Sriparna Saha

Nowadays, cognitive service provides more interactive way to understand users' requirements via human-machine conversation. In other words, it has to capture users' requirements from their utterance and respond them with the relevant and…

人工智能 · 计算机科学 2022-03-30 Bolin Zhang , Zhiying Tu , Yunzhe Xu , Dianhui Chu , Xiaofei Xu

We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

计算与语言 · 计算机科学 2021-04-15 Victor S. Bursztyn , Jennifer Healey , Eunyee Koh , Nedim Lipka , Larry Birnbaum

Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…

计算与语言 · 计算机科学 2022-12-08 Sahar Moradizeyveh

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as…

信息检索 · 计算机科学 2011-07-04 M. H. Goker , P. Langley , C. A. Thompson

In many online applications interactions between a user and a web-service are organized in a sequential way, e.g., user browsing an e-commerce website. In this setting, recommendation system acts throughout user navigation by showing items.…

信息检索 · 计算机科学 2018-09-11 Elena Smirnova

Conversational recommendation system (CRS) is emerging as a user-friendly way to capture users' dynamic preferences over candidate items and attributes. Multi-shot CRS is designed to make recommendations multiple times until the user either…

信息检索 · 计算机科学 2022-07-04 Yinan Zhang , Boyang Li , Yong Liu , You Yuan , Chunyan Miao

Conversational Recommender Systems (CRSs) engage users in multi-turn interactions to deliver personalized recommendations. The emergence of large language models (LLMs) further enhances these systems by enabling more natural and dynamic…

计算与语言 · 计算机科学 2025-04-18 Xiaoyan Zhao , Yang Deng , Wenjie Wang , Hongzhan lin , Hong Cheng , Rui Zhang , See-Kiong Ng , Tat-Seng Chua

Connecting conversation with external domain knowledge is vital for conversational recommender systems (CRS) to correctly understand user preferences. However, existing solutions either require domain-specific engineering, which limits…

信息检索 · 计算机科学 2025-09-29 Dayu Yang , Hui Fang

Harnessing Large Language Models (LLMs) for recommendation systems has emerged as a prominent avenue, drawing substantial research interest. However, existing approaches primarily involve basic prompt techniques for knowledge acquisition,…

信息检索 · 计算机科学 2025-08-12 Hao Gu , Rui Zhong , Yu Xia , Wei Yang , Chi Lu , Peng Jiang , Kun Gai