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Virtual support agents have grown in popularity as a way for businesses to provide better and more accessible customer service. Some challenges in this domain include ambiguous user queries as well as changing support topics and user…

机器学习 · 计算机科学 2021-12-07 Sandra Sajeev , Jade Huang , Nikos Karampatziakis , Matthew Hall , Sebastian Kochman , Weizhu Chen

Contextual bandits provide an effective way to model the dynamic data problem in ML by leveraging online (incremental) learning to continuously adjust the predictions based on changing environment. We explore details on contextual bandits,…

机器学习 · 计算机科学 2020-09-24 Dattaraj Rao

Contextual bandits are a form of multi-armed bandit in which the agent has access to predictive side information (known as the context) for each arm at each time step, and have been used to model personalized news recommendation, ad…

机器学习 · 统计学 2017-05-25 Aniket Anand Deshmukh , Urun Dogan , Clayton Scott

We study contextual bandit (CB) problems, where the user can sometimes respond with the best action in a given context. Such an interaction arises, for example, in text prediction or autocompletion settings, where a poor suggestion is…

机器学习 · 计算机科学 2023-02-09 Alekh Agarwal , Claudio Gentile , Teodor V. Marinov

In this short paper, we present early insights from a Decision Support System for Customer Support Agents (CSAs) serving customers of a leading accounting software. The system is under development and is designed to provide suggestions to…

机器学习 · 计算机科学 2019-03-11 Hrishikesh Ganu , Mithun Ghosh , Shashi Roshan

Contextual bandits are widely used in industrial personalization systems. These online learning frameworks learn a treatment assignment policy in the presence of treatment effects that vary with the observed contextual features of the…

机器学习 · 计算机科学 2022-05-11 Claudia Roberts , Maria Dimakopoulou , Qifeng Qiao , Ashok Chandrashekhar , Tony Jebara

Contextual bandit algorithms are essential for solving many real-world interactive machine learning problems. Despite multiple recent successes on statistically and computationally efficient methods, the practical behavior of these…

机器学习 · 统计学 2021-06-08 Alberto Bietti , Alekh Agarwal , John Langford

We consider an online decision making setting known as contextual bandit problem, and propose an approach for improving contextual bandit performance by using an adaptive feature extraction (representation learning) based on online…

人工智能 · 计算机科学 2020-09-15 Baihan Lin , Djallel Bouneffouf , Guillermo Cecchi , Irina Rish

Contextual bandit algorithms provide principled online learning solutions to balance the exploitation-exploration trade-off in various applications such as recommender systems. However, the learning speed of the traditional contextual…

机器学习 · 计算机科学 2020-01-28 Xiaoying Zhang , Hong Xie , Hang Li , John C. S. Lui

Contextual bandits have emerged as a cornerstone in reinforcement learning, enabling systems to make decisions with partial feedback. However, as contexts grow in complexity, traditional bandit algorithms can face challenges in adequately…

机器学习 · 计算机科学 2023-11-07 Ali Baheri , Cecilia O. Alm

Contextual bandit algorithms are essential for solving real-world decision making problems. In practice, collecting a contextual bandit's feedback from different domains may involve different costs. For example, measuring drug reaction from…

机器学习 · 计算机科学 2025-04-08 Ziyan Wang , Xiaoming Huo , Hao Wang

Contextual bandit learning is a reinforcement learning problem where the learner repeatedly receives a set of features (context), takes an action and receives a reward based on the action and context. We consider this problem under a…

机器学习 · 计算机科学 2012-03-05 Alekh Agarwal , Miroslav Dudík , Satyen Kale , John Langford , Robert E. Schapire

Personalized recommendations for new users, also known as the cold-start problem, can be formulated as a contextual bandit problem. Existing contextual bandit algorithms generally rely on features alone to capture user variability. Such…

机器学习 · 计算机科学 2016-04-25 Li Zhou , Emma Brunskill

Contextual bandits have become popular as they offer a middle ground between very simple approaches based on multi-armed bandits and very complex approaches using the full power of reinforcement learning. They have demonstrated success in…

统计方法学 · 统计学 2017-11-13 Kristjan Greenewald , Ambuj Tewari , Predrag Klasnja , Susan Murphy

A central problem in sequential decision making is to develop algorithms that are practical and computationally efficient, yet support the use of flexible, general-purpose models. Focusing on the contextual bandit problem, recent progress…

机器学习 · 计算机科学 2022-07-14 Yinglun Zhu , Dylan J. Foster , John Langford , Paul Mineiro

Over the past decade, contextual bandit algorithms have been gaining in popularity due to their effectiveness and flexibility in solving sequential decision problems---from online advertising and finance to clinical trial design and…

机器学习 · 计算机科学 2020-01-03 Robin van Emden , Maurits Kaptein

Contextual Bandits is one of the widely popular techniques used in applications such as personalization, recommendation systems, mobile health, causal marketing etc . As a dynamic approach, it can be more efficient than standard A/B testing…

机器学习 · 计算机科学 2022-02-03 Praneet Dutta , Joe Cheuk , Jonathan S Kim , Massimo Mascaro

This paper considers a contextual bandit problem involving multiple agents, where a learner sequentially observes the contexts and the agent's reported arms, and then selects the arm that maximizes the system's overall reward. Existing work…

机器学习 · 计算机科学 2025-05-30 Arun Verma , Indrajit Saha , Makoto Yokoo , Bryan Kian Hsiang Low

Contextual bandit algorithms are sensitive to the estimation method of the outcome model as well as the exploration method used, particularly in the presence of rich heterogeneity or complex outcome models, which can lead to difficult…

机器学习 · 计算机科学 2018-12-18 Maria Dimakopoulou , Zhengyuan Zhou , Susan Athey , Guido Imbens

We study identifying user clusters in contextual multi-armed bandits (MAB). Contextual MAB is an effective tool for many real applications, such as content recommendation and online advertisement. In practice, user dependency plays an…

机器学习 · 计算机科学 2023-03-27 Yikun Ban , Jingrui He
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