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Intent detection is a key component of modern goal-oriented dialog systems that accomplish a user task by predicting the intent of users' text input. There are three primary challenges in designing robust and accurate intent detection…

计算与语言 · 计算机科学 2021-06-04 Haode Qi , Lin Pan , Atin Sood , Abhishek Shah , Ladislav Kunc , Mo Yu , Saloni Potdar

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express…

计算与语言 · 计算机科学 2024-03-28 Yejin Yoon , Jungyeon Lee , Kangsan Kim , Chanhee Park , Taeuk Kim

User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually…

信息检索 · 计算机科学 2020-07-09 Ali Ahmadvand

Modern task-oriented dialog systems need to reliably understand users' intents. Intent detection is most challenging when moving to new domains or new languages, since there is little annotated data. To address this challenge, we present a…

计算与语言 · 计算机科学 2020-12-15 Li Zhang , Qing Lyu , Chris Callison-Burch

Chat interfaces for intelligent tutoring systems (ITSs) enable interactivity and flexibility. However, when students interact with chat interfaces, they expect dialogue-driven navigation from the system and can express frustration and…

人机交互 · 计算机科学 2025-02-24 Ella Cutler , Zachary Levonian , S. Thomas Christie

Intent Detection is one of the tasks of the Natural Language Understanding (NLU) unit in task-oriented dialogue systems. Out of Scope (OOS) and Out of Domain (OOD) inputs may run these systems into a problem. On the other side, a labeled…

计算与语言 · 计算机科学 2023-08-01 Masoud Akbari , Ali Mohades , M. Hassan Shirali-Shahreza

Task oriented Dialogue Systems generally employ intent detection systems in order to map user queries to a set of pre-defined intents. However, user queries appearing in natural language can be easily ambiguous and hence such a direct…

人工智能 · 计算机科学 2024-12-09 Kaustubh D. Dhole

Intent detection and identification from multi-turn dialogue has become a widely explored technique in conversational agents, for example, voice assistants and intelligent customer services. The conventional approaches typically cast the…

人工智能 · 计算机科学 2023-10-19 Zengguang Hao , Jie Zhang , Binxia Xu , Yafang Wang , Gerard de Melo , Xiaolong Li

We present a systematic study on multilingual and cross-lingual intent detection from spoken data. The study leverages a new resource put forth in this work, termed MInDS-14, a first training and evaluation resource for the intent detection…

In task-oriented dialogue systems, intent detection is crucial for interpreting user queries and providing appropriate responses. Existing research primarily addresses simple queries with a single intent, lacking effective systems for…

计算与语言 · 计算机科学 2024-10-31 Ankan Mullick , Sombit Bose , Abhilash Nandy , Gajula Sai Chaitanya , Pawan Goyal

In today's digitally driven world, dialogue systems play a pivotal role in enhancing user interactions, from customer service to virtual assistants. In these dialogues, it is important to identify user's goals automatically to resolve their…

计算与语言 · 计算机科学 2024-11-19 Juan A. Rodriguez , Nicholas Botzer , David Vazquez , Christopher Pal , Marco Pedersoli , Issam Laradji

Detecting and identifying user intent from text, both written and spoken, plays an important role in modelling and understand dialogs. Existing research for intent discovery model it as a classification task with a predefined set of known…

信息检索 · 计算机科学 2019-04-19 Nikhita Vedula , Nedim Lipka , Pranav Maneriker , Srinivasan Parthasarathy

Intent detection is a text classification task whose aim is to recognize and label the semantics behind a users query. It plays a critical role in various business applications. The output of the intent detection module strongly conditions…

机器学习 · 计算机科学 2024-08-07 Eduardo Sanchez-Karhunen , Jose F. Quesada-Moreno , Miguel A. Gutiérrez-Naranjo

Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks have been deemed to proceed independently. However, more recently, joint models for intent classification and slot…

计算与语言 · 计算机科学 2021-02-23 H. Weld , X. Huang , S. Long , J. Poon , S. C. Han

In task-oriented dialogue systems, spoken language understanding (SLU) is a critical component, which consists of two sub-tasks, intent detection and slot filling. Most existing methods focus on the single-intent SLU, where each utterance…

计算与语言 · 计算机科学 2026-02-13 Liz Li , Wei Zhu

Intent detection is a crucial component of modern conversational systems, since accurately identifying user intent at the beginning of a conversation is essential for generating effective responses. Recent efforts have focused on studying…

计算与语言 · 计算机科学 2025-09-09 Liang Zhang , Yuan Li , Shijie Zhang , Zheng Zhang , Xitong Li

Being able to recognize words as slots and detect the intent of an utterance has been a keen issue in natural language understanding. The existing works either treat slot filling and intent detection separately in a pipeline manner, or…

计算与语言 · 计算机科学 2019-07-09 Chenwei Zhang , Yaliang Li , Nan Du , Wei Fan , Philip S. Yu

Intent detection is a critical component of task-oriented dialogue systems (TODS) which enables the identification of suitable actions to address user utterances at each dialog turn. Traditional approaches relied on computationally…

计算与语言 · 计算机科学 2024-10-03 Gaurav Arora , Shreya Jain , Srujana Merugu

The semantic understanding of natural dialogues composes of several parts. Some of them, like intent classification and entity detection, have a crucial role in deciding the next steps in handling user input. Handling each task as an…

计算与语言 · 计算机科学 2021-09-08 Petr Lorenc

Systems like Voice-command based conversational agents are characterized by a pre-defined set of skills or intents to perform user specified tasks. In the course of time, newer intents may emerge requiring retraining. However, the newer…

计算与语言 · 计算机科学 2022-05-05 Ankan Mullick , Sukannya Purkayastha , Pawan Goyal , Niloy Ganguly
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