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This paper examines the responsible integration of artificial intelligence (AI) in human services organizations (HSOs), proposing a nuanced framework for evaluating AI applications across multiple dimensions of risk. The authors argue that…
IT systems of today are becoming larger and more complex, rendering their human supervision more difficult. Artificial Intelligence for IT Operations (AIOps) has been proposed to tackle modern IT administration challenges thanks to AI and…
We find ourselves in the midst of an explosion in artificial intelligence research, particularly with large language models (LLMs). These models have diverse applications spanning finance, commonsense knowledge graphs, medicine, and visual…
Companies dealing with Artificial Intelligence (AI) models in Autonomous Systems (AS) face several problems, such as users' lack of trust in adverse or unknown conditions, gaps between software engineering and AI model development, and…
The growing use of Machine Learning and Artificial Intelligence (AI), particularly Large Language Models (LLMs) like OpenAI's GPT series, leads to disruptive changes across organizations. At the same time, there is a growing concern about…
Safety assurance is a paramount factor in the large-scale deployment of various autonomous systems (e.g., self-driving vehicles). However, the execution of safety engineering practices and processes have been challenged by an increasing…
The increasing deployment of advanced digital technologies such as Internet of Things (IoT) devices and Cyber-Physical Systems (CPS) in industrial environments is enabling the productive use of machine learning (ML) algorithms in the…
In recent years, the rapid development of AI systems has brought about the benefits of intelligent services but also concerns about security and reliability. By fostering appropriate user reliance on an AI system, both complementary team…
Large Language Models (LLMs) have transformed artificial intelligence from primarily generative systems into increasingly capable reasoning agents. Recent advances in theorem proving, autoformalization, symbolic reasoning, and…
Large language models (LLMs) have exhibited expert-level capabilities across various domains. However, their abilities to solve problems in Operations Research (OR) -- the analysis and optimization of mathematical models derived from…
Human-AI collaboration increasingly drives decision-making across industries, from medical diagnosis to content moderation. While AI systems promise efficiency gains by providing automated suggestions for human review, these workflows can…
Student extracurricular activities play an important role in enriching the students' educational experiences. With the increasing popularity of Machine Learning and Natural Language Processing, it becomes a logical step that incorporating…
As AI becomes more deeply embedded in knowledge work, building assistants that support human creativity and expertise becomes more important. Yet achieving synergy in human-AI collaboration is not easy. Providing AI with detailed…
Machine learning workflow development is anecdotally regarded to be an iterative process of trial-and-error with humans-in-the-loop. However, we are not aware of quantitative evidence corroborating this popular belief. A quantitative…
Recent developments in Large Language Models (LLMs) have significantly expanded their applications across various domains. However, the effectiveness of LLMs is often constrained when operating individually in complex environments. This…
Commercial ML APIs offered by providers such as Google, Amazon and Microsoft have dramatically simplified ML adoption in many applications. Numerous companies and academics pay to use ML APIs for tasks such as object detection, OCR and…
Artificial Intelligence for IT Operations (AIOps) leverages AI approaches to handle the massive amount of data generated during the operations of software systems. Prior works have proposed various AIOps solutions to support different tasks…
Organisations are examining how generative AI can support their operational work and decision-making processes. This study investigates how employees in a energy company understand AI adoption and identify areas where AI and LLMs-based…
The integration of LLMOps into personalized recommendation systems marks a significant advancement in managing LLM-driven applications. This innovation presents both opportunities and challenges for enterprises, requiring specialized teams…
Business processes underpin a large number of enterprise operations including processing loan applications, managing invoices, and insurance claims. There is a large opportunity for infusing AI to reduce cost or provide better customer…