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As organizations increasingly seek to leverage machine learning (ML) capabilities, the technical complexity of implementing ML solutions creates significant barriers to adoption and impacts operational efficiency. This research examines how…
Data is central to the development and evaluation of machine learning (ML) models. However, the use of problematic or inappropriate datasets can result in harms when the resulting models are deployed. To encourage responsible AI practice…
Machine learning models are widely recognized for their strong performance in forecasting. To keep that performance in streaming data settings, they have to be monitored and frequently re-trained. This can be done with machine learning…
While AI is often introduced into organizations to drive innovation and efficiency, many adoption efforts fail as workers resist and struggle to integrate these systems. These failures point to a deeper issue: workers, the very people…
Machine Learning (ML) models offer significant potential for advancing cell counting applications in neuroscience, medical research, pharmaceutical development, and environmental monitoring. However, implementing these models effectively…
Organizations increasingly adopt AI technologies to accelerate their performance and capacity to adapt to market dynamics. This study examines how organizations implement AI in experimental methodologies such as growth hacking, lean…
Production machine learning (ML) systems fail silently -- not with crashes, but through wrong decisions. While observability is recognized as critical for ML operations, there is a lack empirical evidence of what practitioners actually…
Optimization modeling plays a critical role in the application of Operations Research (OR) tools to address real-world problems, yet they pose challenges and require extensive expertise from OR experts. With the advent of large language…
Seamless integration of artificial intelligence (AI) and machine learning (ML) techniques with wireless systems is a crucial step for 6G AInization. However, such integration faces challenges in terms of model functionality and lifecycle…
In this paper we present an analysis of technological and psychological factors of applying artificial intelligence (AI) at the work place. We do so for a number of twelve application cases in the context of a project where AI is integrated…
This action research study focuses on the integration of "AI assistants" in two Agile software development meetings: the Daily Scrum and a feature refinement, a planning meeting that is part of an in-house Scaled Agile framework. We discuss…
Instruction-tuned Large Language Models (LLMs) are increasingly deployed as AI Assistants in firms for support in cognitive tasks. These AI assistants carry embedded perspectives which influence factors across the firm including…
Nowadays, intelligent systems and services are getting increasingly popular as they provide data-driven solutions to diverse real-world problems, thanks to recent breakthroughs in Artificial Intelligence (AI) and Machine Learning (ML).…
AI is increasingly deployed in multi-agent systems; however, most research considers only the behavior of individual models. We experimentally show that multi-agent "AI organizations" are simultaneously more effective at achieving business…
Large language models (LLMs) have achieved remarkable performance in language understanding and generation tasks by leveraging vast amounts of online texts. Unlike conventional models, LLMs can adapt to new domains through prompt…
In the rapidly evolving landscape of large language models (LLMs), most research has primarily viewed them as independent individuals, focusing on assessing their capabilities through standardized benchmarks and enhancing their general…
The success of today's AI applications requires not only model training (Model-centric) but also data engineering (Data-centric). In data-centric AI, active learning (AL) plays a vital role, but current AL tools 1) require users to manually…
Heterogeneous hardware and dynamic workloads worsen long-standing OS bottlenecks in scalability, adaptability, and manageability. At the same time, advances in machine learning (ML), large language models (LLMs), and agent-based methods…
MLOps has emerged as a key solution to address many socio-technical challenges of bringing ML models to production, such as integrating ML models with non-ML software, continuous monitoring, maintenance, and retraining of deployed models.…
Operations research (OR) is a core methodology that supports complex system decision-making, with broad applications in transportation, supply chain management, and production scheduling. However, traditional approaches that rely on…