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The use of AI in microservices (MSs) is an emerging field as indicated by a substantial number of surveys. However these surveys focus on a specific problem using specific AI techniques, therefore not fully capturing the growth of research…

As big data grows ubiquitous across many domains, more and more stakeholders seek to develop Machine Learning (ML) applications on their data. The success of an ML application usually depends on the close collaboration of ML experts and…

Design optimizations in human-AI collaboration often focus on cognitive aspects like attention and task load. Drawing on work design literature, we propose that effective human-AI collaboration requires broader consideration of human needs…

AI has the potential to significantly improve how NGOs utilize their limited resources for societal benefits, but evidence about how NGOs adopt AI remains scattered. In this study, we systematically investigate the types of AI adoption use…

Machine Learning (ML) models are widely used across various domains, including medical diagnostics and autonomous driving. To support this growth, cloud providers offer ML services to ease the integration of ML components in software…

This research assesses the aspects of software organizations' DevOps environments and identifies the factors contributing to these environments' success. DevOps is a recent concept, and many organizations are moving from old-style software…

The continued success of Large Language Models (LLMs) and other generative artificial intelligence approaches highlights the advantages that large information corpora can have over rigidly defined symbolic models, but also serves as a…

Security Operations Centers (SOCs) face growing challenges in managing cybersecurity threats due to an overwhelming volume of alerts, a shortage of skilled analysts, and poorly integrated tools. Human-AI collaboration offers a promising…

With the growing reliance on the ubiquitous availability of IT systems and services, these systems become more global, scaled, and complex to operate. To maintain business viability, IT service providers must put in place reliable and cost…

As Machine Learning (ML) gains adoption across industries and new use cases, practitioners increasingly realize the challenges around effectively developing and iterating on ML systems: reproducibility, debugging, scalability, and…

Although Machine Learning model building has become increasingly accessible due to a plethora of tools, libraries and algorithms being available freely, easy operationalization of these models is still a problem. It requires considerable…

Developing and deploying AI applications in organizations is challenging when human decision authority and oversight are underspecified across the system lifecycle. Although Human-in-the-Loop (HITL) and Human-Centered AI (HCAI) principles…

AI measurement science has a wide variety of methodologies and measurements for comparing AI systems, resulting in what often appear to be "apples-to-oranges" comparisons across AI evaluations. To move toward "apples-to-apples" comparisons…

Given the inherent non-deterministic nature of machine learning (ML) systems, their behavior in production environments can lead to unforeseen and potentially dangerous outcomes. For a timely detection of unwanted behavior and to prevent…

The integration of artificial intelligence (AI) into mobile applications has significantly transformed various domains, enhancing user experiences and providing personalized services through advanced machine learning (ML) and deep learning…

Machine Learning (ML) has emerged as a pivotal technology in the operation of large and complex systems, driving advancements in fields such as autonomous vehicles, healthcare diagnostics, and financial fraud detection. Despite its…

The rise of large language models (LLMs) has accelerated the development of automated techniques and tools for supporting various software engineering tasks, e.g., program understanding, code generation, software testing, and program…

We offer a pragmatic model to operationalize responsible, secure, and sustainable healthcare AI, aligning world-class technical excellence with organizational readiness. The framework includes five key pillars - Leadership & Strategy, MLOps…

Traditional automation technologies alone are not sufficient to enable driverless operation of trains (called Grade of Automation (GoA) 4) on non-restricted infrastructure. The required perception tasks are nowadays realized using Machine…

In an increasing number of AI scenarios, collaborations among different organizations or agents (e.g., human and robots, mobile units) are often essential to accomplish an organization-specific mission. However, to avoid leaking useful and…