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Risk and Quality (R&Q) assurance in highly regulated industries requires constant navigation of complex regulatory frameworks, with employees handling numerous daily queries demanding accurate policy interpretation. Traditional methods…

This study investigates the application effectiveness of the Large Language Model (LLMs) ChatGLM in the automated generation of high school information technology exam questions. Through meticulously designed prompt engineering strategies,…

Computers and Society · Computer Science 2024-08-22 Yanxin Chen , Ling He

Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…

Human-Computer Interaction · Computer Science 2026-02-23 Alexandra Neagu , Marcus Messer , Peter Johnson , Rhodri Nelson

This full research-to-practice paper explores approaches for developing course chatbots by comparing low-code platforms and custom-coded solutions in educational contexts. With the rise of Large Language Models (LLMs) like GPT-4 and LLaMA,…

Human-Computer Interaction · Computer Science 2025-09-18 Hemil Mehta , Tanvi Raut , Kohav Yadav , Edward F. Gehringer

In this work, we introduce ChatQA, a suite of models that outperform GPT-4 on retrieval-augmented generation (RAG) and conversational question answering (QA). To enhance generation, we propose a two-stage instruction tuning method that…

Computation and Language · Computer Science 2024-10-31 Zihan Liu , Wei Ping , Rajarshi Roy , Peng Xu , Chankyu Lee , Mohammad Shoeybi , Bryan Catanzaro

With the advancement of conversational large language models (LLMs), several LLM-based Conversational Shopping Agents (CSA) have been developed to help customers smooth their online shopping. The primary objective in building an engaging…

Computation and Language · Computer Science 2025-05-14 Jingying Zeng , Hui Liu , Zhenwei Dai , Xianfeng Tang , Chen Luo , Samarth Varshney , Zhen Li , Qi He

Large language models (LLMs) have shown amazing capabilities in knowledge memorization and the present. However, when it comes to domain-specific knowledge and downstream tasks like medical, general LLMs are often unable to give precise…

Computation and Language · Computer Science 2024-06-06 Maojun Sun

The integration of Large Language Models (LLMs) into healthcare settings has gained significant attention, particularly for question-answering tasks. Given the high-stakes nature of healthcare, it is essential to ensure that LLM-generated…

Multi-turn intent classification is notably challenging due to the complexity and evolving nature of conversational contexts. This paper introduces LARA, a Linguistic-Adaptive Retrieval-Augmentation framework to enhance accuracy in…

Computation and Language · Computer Science 2024-10-15 Junhua Liu , Yong Keat Tan , Bin Fu , Kwan Hui Lim

The success of Multimodal Large Language Models (MLLMs) in the medical auxiliary field shows great potential, allowing patients to engage in conversations using physiological signal data. However, general MLLMs perform poorly in cardiac…

Signal Processing · Electrical Eng. & Systems 2025-04-17 Yubao Zhao , Jiaju Kang , Tian Zhang , Puyu Han , Tong Chen

This work addresses the question of how generative artificial intelligence can be used to reduce the time required to set up electromagnetic simulation models. A chatbot based on a large language model is presented, enabling the automated…

Computational Engineering, Finance, and Science · Computer Science 2026-03-11 Albert Piwonski , Mirsad Hadžiefendić

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Corporate LLMs are gaining traction for efficient knowledge dissemination and management within organizations. However, as current LLMs are vulnerable to leaking sensitive information, it has proven difficult to apply them in settings where…

Cryptography and Security · Computer Science 2025-10-09 Lara Magdalena Lazier , Aritra Dhar , Vasilije Stambolic , Lukas Cavigelli

Achieving the right amount of trust in AI systems is important, but challenging. The problem is exacerbated with the rise of Large Language Models (LLMs) as they provide human-level communication capabilities, but potentially hallucinate in…

Information Retrieval · Computer Science 2026-05-05 Daan Di Scala , Maaike de Boer , Pınar Yolum

The retrieval-augmented generation (RAG) approach is used to reduce the confabulation of large language models (LLMs) for question answering by retrieving and providing additional context coming from external knowledge sources (e.g., by…

Computation and Language · Computer Science 2024-10-30 Alexander Bondarenko , Adrian Viehweger

Low technology and eHealth literacy among older adults in retirement communities hinder engagement with digital tools. To address this, we designed an LLM-powered chatbot prototype using a human-centered approach for a local retirement…

Human-Computer Interaction · Computer Science 2025-04-29 Luna Xingyu Li , Ray-yuan Chung , Feng Chen , Wenyu Zeng , Yein Jeon , Oleg Zaslavsky

Proactive intent prediction is a critical capability in modern e-commerce chatbots, enabling "zero-query" recommendations by anticipating user needs from behavioral and contextual signals. However, existing industrial systems face two…

Information Retrieval · Computer Science 2026-02-16 Junhua Liu , Yang Jihao , Cheng Chang , Kunrong LI , Bin Fu , Kwan Hui Lim

Chatbots are software typically embedded in Web and Mobile applications designed to assist the user in a plethora of activities, from chit-chatting to task completion. They enable diverse forms of interactions, like text and voice commands.…

Software Engineering · Computer Science 2025-03-10 Rocco Gianni Rapisarda , Davide Ginelli , Diego Clerissi , Leonardo Mariani

We describe test code generation using Large Language Models (LLMs) in Ericsson. Our input is a test step in natural language (English) and our output is code (Java) which accomplishes the test step. We describe how straight forward…

Large language models (LLMs) remain unreliable for global enterprise applications due to substantial performance gaps between high-resource and mid/low-resource languages, driven by English-centric pretraining and internal reasoning biases.…

Computation and Language · Computer Science 2025-10-28 Amit Agarwal , Hansa Meghwani , Hitesh Laxmichand Patel , Tao Sheng , Sujith Ravi , Dan Roth