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The paper presents the findings of an empirical study of the views of a selection of mobile data service (MDS) supply chain participants about anticipated MDS customer requirements and expectations, and about the MDS environment. Applying…
We demonstrate the critical need to identify social situation and instability factors by acquiring public social satisfaction in this research. However, subject to the large amount of manual work cost in subject recruitment and data…
Conversational AI tools have been rapidly adopted by students and are becoming part of their learning routines. To understand what drives this adoption, we draw on the Technology Acceptance Model (TAM) and examine how perceived usefulness…
We study the combined problem of online task assignment and lifelong path finding, which is crucial for the logistics industries. However, most literature either (1) focuses on lifelong path finding assuming a given task assigner, or (2)…
Genetic algorithms have been developed for decades by researchers in academia and perform well in engineering applications, yet their uptake in industry remains limited. In order to understand why this is the case, the opinions of users of…
This paper investigates the determinants of end-user adoption of the DuckDuckGo search engine coupling the standard UTAUT model with factors to reflect reputation, risk, and trust. An experimental approach was taken to validate our model,…
This survey explores the fairness of large language models (LLMs) in e-commerce, examining their progress, applications, and the challenges they face. LLMs have become pivotal in the e-commerce domain, offering innovative solutions and…
So-called 'fast fashion' consumption, amplified through cost-effective e-commerce, constitutes a major factor negatively impacting climate change. A recently noted strategy to motivate consumers to more sustainable decisions is digital…
When smartphones, applications (a.k.a, apps), and app stores have been widely adopted by the billions, an interesting debate emerges: whether and to what extent do device models influence the behaviors of their users? The answer to this…
Text relevance or text matching of query and product is an essential technique for the e-commerce search system to ensure that the displayed products can match the intent of the query. Many studies focus on improving the performance of the…
As technology increasingly aligns with users' personal values, traditional models of usability, focused on functionality and specifically effectiveness, efficiency, and satisfaction, may not fully capture how people perceive and evaluate…
Many e-commerce marketplaces offer their users fast delivery options for free to meet the increasing needs of users, imposing an excessive burden on city logistics. Therefore, understanding e-commerce users' preference for delivery options…
Advanced integration of logistics systems has been promoted for the sake of competitiveness and sustainability. Such efforts will enable more globally optimal and flexible operations by efficiently utilizing transportation capacity. At the…
The well-known Ising model used in statistical physics was adapted to a social dynamics context to simulate the adoption of a technological innovation. The model explicitly combines (a) an individual's perception of the advantages of an…
The rise of information technology has transformed the business landscape, with organizations increasingly relying on information systems to collect and store vast amounts of data. To stay competitive, businesses must harness this data to…
Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge…
Information services are an inherent part of our everyday life. Especially since ubiquitous cities are being developed all over the world their number is increasing even faster. They aim at facilitating the production of information and the…
This study aims to understand users' perceptions of using the Dialogflow framework and verify the relationships among service awareness, task-technology fit, output quality, and TAM variables. Generalized Structured Component Analysis was…
Modern e-commerce platforms offer vast product selections, making it difficult for customers to find items that they like and that are relevant to their current session intent. This is why it is key for e-commerce platforms to have near…
The use of mobile payment services is an essential contributor to financial inclusion in emerging markets. Unfortunately, the service has become a platform for fraud. Mobile payment users need to be digitally resilient to continue using the…