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Since culture influences expectations, perceptions, and satisfaction, a cross-culture study is necessary to understand the differences between Japan's biggest tourist populations, Chinese and Western tourists. However, with ever-increasing…
Maintaining an acceptable level of quality of service in modern complex systems is challenging, particularly in the presence of various forms of uncertainty caused by changing execution context, unpredicted events, etc. Although…
"Spillover" learning is defined as customers' learning about the quality of a service (or product) from their previous experiences with similar yet not identical services. In this paper, we propose a novel, parsimonious and general Bayesian…
Client-designer alignment is crucial to the success of design projects, yet little research has explored how digital technologies might influence this alignment. To address this gap, this paper presents a three-phase study investigating how…
Health trackers are widely adopted to support users with daily health and wellness tracking. They can help increase steps taken, enhance sleeping pattern, improve healthy diet, and promote overall health. Despite the growth in the adoption…
Online platforms have a wealth of data, run countless experiments and use industrial-scale algorithms to optimize user experience. Despite this, many users seem to regret the time they spend on these platforms. One possible explanation is…
The promise of increased agility, autonomy, scalability, and reusability has made the microservices architecture a \textit{de facto} standard for the development of large-scale and cloud-native commercial applications. Software patterns are…
This paper focuses on the use of knowledge possessed by designers. Data collection was based on observations (by the cognitive ergonomics researcher) and simultaneous verbalisations (by the designers) in empirical studies conducted in the…
Controlling the departure time of the trucks from a container hub is important to both the traffic and the logistics systems. This, however, requires an intelligent decision support system that can control and manage truck arrival times at…
This paper provides an assessment of experiences and understanding of digital technologies from within an African place. It provides philosophical reflections upon the introduction and existence - appropriation - of digital technologies.…
In e-commerce, content quality of the product catalog plays a key role in delivering a satisfactory experience to the customers. In particular, visual content such as product images influences customers' engagement and purchase decisions.…
Due to the rapid development of online food ordering platforms and rocketing growth of demand, the market is about to saturate soon, and the future trend is to seek efficient utilization of resources. Specifically speaking, food company…
Background: While digital access has expanded rapidly in resource-constrained contexts, satisfaction with digital learning platforms varies significantly among students with seemingly equal connectivity. Traditional digital divide…
In modern e-commerce and service operations, firms must jointly manage inventory replenishment and real-time order fulfillment to maximize profit under demand uncertainty. While each component has been studied extensively in isolation,…
Essential functionality in the ICT (Information and Communication Technology) space draws from standards such as HTTP (IETF RFC 2616, Bluetooth (IEEE 802.15) and various telecommunication standards (4G, 5G). They have fuelled rapid growth…
The impact of user satisfaction in policy learning task-oriented dialogue systems has long been a subject of research interest. Most current models for estimating the user satisfaction either (i) treat out-of-context short-texts, such as…
Due to the frequent murder incidents of ride-hailing drivers in China in 2018, ride-hailing companies took a series of measures to prevent such incidents and ensure ride-hailing passengers' safety. This study investigated users' willingness…
The development of public transportation networks and associated transit oriented development policies are efficient tools to mitigate urban sprawl and its negative environmental impacts, especially in terms of commuting emissions. We study…
Technological developments in the current era of globalization cannot be avoided, with increasingly rapid progress to become technology as a medium of information that is very much needed in life. Mailo store is one of the SMEs that have…
This paper looks at the present standing of ecommerce in Saudi Arabia, as well as the challenges and strengths of Business to Customers (B2C) electronic commerce. Many studies have been conducted around the world in order to gain a better…