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Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

In recent years, Large Language Models (LLMs) have become increasingly more powerful in their ability to complete complex tasks. One such task in which LLMs are often employed is scoring, i.e., assigning a numerical value from a certain…

Computation and Language · Computer Science 2024-12-31 Henry J. Xie , Jinghan Zhang , Xinhao Zhang , Kunpeng Liu

Large Language Models (LLMs) excel academically but struggle with social intelligence tasks, such as creating good compromises. In this paper, we present methods for generating empathically neutral compromises between two opposing…

Emotional support conversation (ESC) aims to alleviate distress through empathetic dialogue, yet large language models (LLMs) face persistent challenges in delivering effective ESC due to low accuracy in strategy planning. Moreover, there…

Computation and Language · Computer Science 2025-09-17 Yougen Zhou , Qin Chen , Ningning Zhou , Jie Zhou , Xingjiao Wu , Liang He

Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within…

Computation and Language · Computer Science 2022-11-15 Lanrui Wang , Jiangnan Li , Zheng Lin , Fandong Meng , Chenxu Yang , Weiping Wang , Jie Zhou

Emotional text-to-speech seeks to convey affect while preserving intelligibility and prosody, yet existing methods rely on coarse labels or proxy classifiers and receive only utterance-level feedback. We introduce Emotion-Aware Stepwise…

Computation and Language · Computer Science 2026-02-10 Jiacheng Shi , Hongfei Du , Yangfan He , Y. Alicia Hong , Ye Gao

Chatbot research is advancing with the growing importance of chatbots in fields that require human interactions, such as customer support and mental health care. Despite these advancements, chatbots still face significant challenges in…

Computer Vision and Pattern Recognition · Computer Science 2024-12-24 Yeonju Kim , Se Jin Park , Yong Man Ro

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

Computation and Language · Computer Science 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong

Aligning Large Language Models (LLMs) with human preferences is crucial, but standard methods like Reinforcement Learning from Human Feedback (RLHF) are often complex and unstable. In this work, we propose a new, simpler approach that…

Machine Learning · Computer Science 2026-01-27 Saeed Najafi , Alona Fyshe

The distillation of knowledge from Large Language Models (LLMs) into Smaller Language Models (SLMs), preserving the capabilities and performance of LLMs while reducing model size, has played a key role in the proliferation of LLMs. Because…

Computation and Language · Computer Science 2025-07-14 Henry J. Xie , Jinghan Zhang , Xinhao Zhang , Kunpeng Liu

The integration of emotional support into various conversational scenarios presents profound societal benefits, such as social interactions, mental health counseling, and customer service. However, there are unsolved challenges that hinder…

Computation and Language · Computer Science 2023-08-23 Zhonghua Zheng , Lizi Liao , Yang Deng , Liqiang Nie

Aligning large language models (LLMs) to human preferences is a crucial step in building helpful and safe AI tools, which usually involve training on supervised datasets. Popular algorithms such as Direct Preference Optimization (DPO) rely…

Computation and Language · Computer Science 2025-06-05 Honggen Zhang , Xufeng Zhao , Igor Molybog , June Zhang

Large Language Models (LLMs) have become pivotal in advancing natural language processing, yet their potential to perpetuate biases poses significant concerns. This paper introduces a new framework employing Direct Preference Optimization…

Computation and Language · Computer Science 2024-07-22 Ahmed Allam

The advent of large language models (LLMs) has enabled agents to represent virtual humans in societal simulations, facilitating diverse interactions within complex social systems. However, existing LLM-based agents exhibit severe…

Artificial Intelligence · Computer Science 2025-10-16 Qun Ma , Xiao Xue , Xuwen Zhang , Zihan Zhao , Yuwei Guo , Ming Zhang

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

Artificial Intelligence · Computer Science 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Expressive robotic behavior is essential for the widespread acceptance of robots in social environments. Recent advancements in learned legged locomotion controllers have enabled more dynamic and versatile robot behaviors. However,…

Robotics · Computer Science 2025-04-02 Jaden Clark , Joey Hejna , Dorsa Sadigh

Large Language Models (LLMs) are increasingly deployed in human-centric applications, yet they often fail to provide substantive emotional support. While Reinforcement Learning (RL) has been utilized to enhance empathy of LLMs, existing…

Computation and Language · Computer Science 2026-01-19 Chengbing Wang , Wuqiang Zheng , Yang Zhang , Fengbin Zhu , Junyi Cheng , Yi Xie , Wenjie Wang , Fuli Feng

Aligning large language models (LLMs) with human preferences is essential for safe and useful LLMs. Previous works mainly adopt reinforcement learning (RLHF) and direct preference optimization (DPO) with human feedback for alignment.…

Computation and Language · Computer Science 2023-10-03 Tianci Xue , Ziqi Wang , Heng Ji

Conventional algorithms for training language models (LMs) with human feedback rely on preferences that are assumed to account for an "average" user, disregarding subjectivity and finer-grained variations. Recent studies have raised…

Computation and Language · Computer Science 2024-10-22 Sachin Kumar , Chan Young Park , Yulia Tsvetkov , Noah A. Smith , Hannaneh Hajishirzi