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Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Computation and Language · Computer Science 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models…

Computation and Language · Computer Science 2024-11-19 Sumit Kumar Dam , Choong Seon Hong , Yu Qiao , Chaoning Zhang

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

Software Engineering · Computer Science 2025-07-16 Omar Elsisi , Glaucia Melo

This research article explores the potential of Artificial Intelligence (AI) and Chat Generative Pre-trained Transformers (ChatGPT) in revolutionizing the landscape of parental support and child care. With the advancement of generative AI,…

Human-Computer Interaction · Computer Science 2024-07-16 Mohsena Ashraf

Artificial intelligence (AI) as a disruptive technology is not new. However, its recent evolution, engineered by technological transformation, big data analytics, and quantum computing, produces conversational and generative AI (CGAI/GenAI)…

Computers and Society · Computer Science 2024-07-18 Ikpe Justice Akpan , Yawo M. Kobara , Josiah Owolabi , Asuama Akpam , Onyebuchi Felix Offodile

The emergence of an AI-powered chatbot that can generate human-like sentences and write coherent essays has caught the world's attention. This paper discusses the historical overview of chatbots and the technology behind Chat Generative…

Computation and Language · Computer Science 2023-08-11 Sakib Shahriar , Kadhim Hayawi

Artificial intelligence (AI) and machine learning have changed the nature of scientific inquiry in recent years. Of these, the development of virtual assistants has accelerated greatly in the past few years, with ChatGPT becoming a…

Computers and Society · Computer Science 2023-05-25 Sukhpal Singh Gill , Rupinder Kaur

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…

Human-Computer Interaction · Computer Science 2023-09-15 Biplav Srivastava , Kausik Lakkaraju , Tarmo Koppel , Vignesh Narayanan , Ashish Kundu , Sachindra Joshi

The fundamental principles, potential applications, and ethical concerns of ChatGPT are analyzed and discussed in this study. Since ChatGPT emerged, it has gained a rapidly growing popularity, with more than 600 million users today. The…

Other Computer Science · Computer Science 2023-08-15 Ioannis D. Apostolopoulos , Mpesi Tzani , Sokratis I. Aznaouridis

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…

Human-Computer Interaction · Computer Science 2023-11-17 Feriel Khennouche , Youssef Elmir , Nabil Djebari , Yassine Himeur , Abbes Amira

This paper discusses OpenAIs ChatGPT, a generative pre-trained transformer, which uses natural language processing to fulfill text-based user requests (i.e., a chatbot). The history and principles behind ChatGPT and similar models are…

Computation and Language · Computer Science 2023-04-03 Brady Lund , Ting Wang , Nishith Reddy Mannuru , Bing Nie , Somipam Shimray , Ziang Wang

Both dialogue systems and chatbots aim at putting into action communication between humans and computers. However, instead of focusing on sophisticated techniques to perform natural language understanding, as the former usually do, chatbots…

Human-Computer Interaction · Computer Science 2016-09-22 Maria João Pereira , Luísa Coheur , Pedro Fialho , Ricardo Ribeiro

In recent years, the study of artificial intelligence (AI) has undergone a paradigm shift. This has been propelled by the groundbreaking capabilities of generative models both in supervised and unsupervised learning scenarios. Generative AI…

Machine Learning · Computer Science 2024-05-21 Sandeep Singh Sengar , Affan Bin Hasan , Sanjay Kumar , Fiona Carroll

The rapid advancement of artificial intelligence (AI) has reshaped the field of natural language processing (NLP), with models like OpenAI ChatGPT and DeepSeek AI. Although ChatGPT established a strong foundation for conversational AI,…

Computer Vision and Pattern Recognition · Computer Science 2025-04-07 Simrandeep Singh , Shreya Bansal , Abdulmotaleb El Saddik , Mukesh Saini

The integration of generative Artificial Intelligence (AI) chatbots in higher education institutions (HEIs) is reshaping the educational landscape, offering opportunities for enhanced student support, and administrative and research…

Computers and Society · Computer Science 2024-03-21 Joshua Ebere Chukwuere

The ability of a machine to communicate with humans has long been associated with the general success of AI. This dates back to Alan Turing's epoch-making work in the early 1950s, which proposes that a machine's intelligence can be tested…

Computation and Language · Computer Science 2020-02-03 Jiwei Li

Kuhn's framework of scientific progress (Kuhn, 1962) provides a useful framing of the paradigm shifts that have occurred in Artificial Intelligence over the last 60 years. The framework is also useful in understanding what is arguably a new…

Artificial Intelligence · Computer Science 2023-08-08 Vasant Dhar

We review the historical development and current trends of artificially intelligent agents (agentic AI) in the social and behavioral sciences: from the first programmable computers, and social simulations soon thereafter, to today's…

Artificial Intelligence · Computer Science 2025-11-03 Petter Holme , Milena Tsvetkova

AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…

Computation and Language · Computer Science 2024-01-19 Nataliia Klievtsova , Janik-Vasily Benzin , Timotheus Kampik , Juergen Mangler , Stefanie Rinderle-Ma

Chatbots shifted from rule-based to artificial intelligence techniques and gained traction in medicine, shopping, customer services, food delivery, education, and research. OpenAI developed ChatGPT blizzard on the Internet as it crossed one…

Cryptography and Security · Computer Science 2023-06-16 Attia Qammar , Hongmei Wang , Jianguo Ding , Abdenacer Naouri , Mahmoud Daneshmand , Huansheng Ning
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