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The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…

Computers and Society · Computer Science 2026-05-11 Sourojit Ghosh , Pranav Narayanan Venkit , Sanjana Gautam , Avijit Ghosh

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Computers and Society · Computer Science 2025-02-11 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

The rapid advancement of artificial intelligence (AI) has highlighted ChatGPT as a pivotal technology in the field of information retrieval (IR). Distinguished from its predecessors, ChatGPT offers significant benefits that have attracted…

Information Retrieval · Computer Science 2024-04-18 Yizheng Huang , Jimmy Huang

Chat GPT belongs to the category of Generative Pre-trained Transformer (GPT) language models, which have received specialized training to produce text based on natural language inputs. Its purpose is to imitate human-like conversation and…

Human-Computer Interaction · Computer Science 2023-11-03 Wei Zhou

The wide adoption and usage of generative artificial intelligence (AI) models, particularly ChatGPT, has sparked a surge in research exploring their potential applications in the educational landscape. This survey examines academic…

Computers and Society · Computer Science 2023-11-28 Mohammad AL-Smadi

This article explores the phenomenon of confirmation bias in generative AI chatbots, a relatively underexamined aspect of AI-human interaction. Drawing on cognitive psychology and computational linguistics, it examines how confirmation…

Human-Computer Interaction · Computer Science 2025-04-15 Yiran Du

This review examines the role of artificial intelligence (AI) agents in programming education, focusing on how these tools are being integrated into educational practice and their impact on student learning outcomes. An analysis of…

Human-Computer Interaction · Computer Science 2026-01-16 Said Elnaffar , Farzad Rashidi , Abedallah Zaid Abualkishik

AI and generative AI tools, including chatbots like ChatGPT that rely on large language models (LLMs), have burst onto the scene this year, creating incredible opportunities to increase work productivity and improve our lives. Statisticians…

Computation and Language · Computer Science 2024-03-27 Mark Glickman , Yi Zhang

The research applies AI-driven code assistants to analyze a selection of influential computer code that has shaped modern technology, including email, internet browsing, robotics, and malicious software. The original contribution of this…

Machine Learning · Computer Science 2023-01-10 David Noever , Kevin Williams

Artificial intelligence (AI) has a history of nearly a century from its inception to the present day. We have summarized the development trends and discovered universal rules, including both success and failure. We have analyzed the reasons…

Artificial Intelligence · Computer Science 2023-03-07 Lin Zhang

Chat Generative Pre-trained Transformer (ChatGPT) has gained significant interest and attention since its launch in November 2022. It has shown impressive performance in various domains, including passing exams and creative writing.…

Computation and Language · Computer Science 2023-08-28 Shahab Saquib Sohail , Faiza Farhat , Yassine Himeur , Mohammad Nadeem , Dag Øivind Madsen , Yashbir Singh , Shadi Atalla , Wathiq Mansoor

The emergence of generative AI has accelerated the development of conversational tutoring systems that interact with students through natural language dialogue. Unlike prior intelligent tutoring systems (ITS), which largely function as…

Human-Computer Interaction · Computer Science 2026-02-24 Kirk Vanacore , Ryan S. Baker , Avery H. Closser , Jeremy Roschelle

The recent advancements in Generative Artificial intelligence (GenAI) technology have been transformative for the field of education. Large Language Models (LLMs) such as ChatGPT and Bard can be leveraged to automate boilerplate tasks,…

The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account…

Computers and Society · Computer Science 2025-01-22 Mauricio Figueroa-Torres

Textual conversational agent or chatbots' development gather tremendous traction from both academia and industries in recent years. Nowadays, chatbots are widely used as an agent to communicate with a human in some services such as booking…

Computation and Language · Computer Science 2019-06-25 Endang Wahyu Pamungkas

Artificial intelligence has been around for a while, but suddenly it has received more attention than ever before. Thanks to innovations from companies like Google, Microsoft, Meta, and other major brands in technology. OpenAI, though, has…

Computers and Society · Computer Science 2024-03-26 Md. Asraful Haque , Shuai Li

In recent months, the social impact of Artificial Intelligence (AI) has gained considerable public interest, driven by the emergence of Generative AI models, ChatGPT in particular. The rapid development of these models has sparked heated…

Artificial Intelligence · Computer Science 2024-05-10 Maria T. Baldassarre , Danilo Caivano , Berenice Fernandez Nieto , Domenico Gigante , Azzurra Ragone

Agentic Artificial Intelligence (AI) builds upon Generative AI (GenAI). It constitutes the next major step in the evolution of AI with much stronger reasoning and interaction capabilities that enable more autonomous behavior to tackle…

Artificial Intelligence · Computer Science 2025-04-29 Johannes Schneider

The trajectory of artificial intelligence (AI) has been one of relentless acceleration, evolving from rudimentary rule-based systems to sophisticated, autonomous agents capable of complex reasoning and interaction. This whitepaper…

Artificial Intelligence · Computer Science 2025-05-16 Kevin J McNamara , Rhea Pritham Marpu