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The boom of online social media and microblogging platforms has rapidly alter the way we consume news and exchange opinions. Even though considerable efforts try to recommend various contents to users, loss of information diversity and the…
Community-level blocklists are key to content moderation practices in decentralized social media. These blocklists enable moderators to prevent other communities, such as those acting in bad faith, from interacting with their own -- and, if…
Parental control apps, which are mobile apps that allow parents to monitor and restrict their children's activities online, are becoming increasingly adopted by parents as a means of safeguarding their children's online safety. However, it…
Growing evidence shows that proactive content moderation supported by AI can help improve online discourse. However, we know little about designing these systems, how design impacts efficacy and user experience, and how people perceive…
WhatsApp has become a pivotal communication tool in India, transcending cultural boundaries and deeply integrating into the nation's digital landscape. Meta's introduction of WhatsApp for Business aligns seamlessly with the platform's…
The worldwide spread of COVID-19 has prompted extensive online discussions, creating an `infodemic' on social media platforms such as WhatsApp and Twitter. However, the information shared on these platforms is prone to be unreliable and/or…
Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could…
Adolescents heavily rely on social media to build and maintain close relationships, yet current platform designs often make self-disclosure feel risky or uncomfortable. Through a three-part study involving 19 teens aged 13-18, we identify…
Automatic content moderation is crucial to ensuring safety in social media. Language Model-based classifiers are being increasingly adopted for this task, but it has been shown that they perpetuate racial and social biases. Even if several…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
The growing demand for connecting with each other across the world has proved to be a boon to the growth of social media platforms. But when it comes to ensuring the privacy and security of the platform, the control is in hands of few…
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work…
During major political events, social media platforms encounter increased systemic risks. However, it is still unclear if and how they adjust their moderation practices in response. The Digital Services Act Transparency Database…
This study examines what drives organizational adoption and use of social media through a model built around four key factors - strategy, capacity, governance, and environment. Using Twitter, Facebook, and other data on 100 large US…
The widespread dissemination of hate speech, harassment, harmful and sexual content, and violence across websites and media platforms presents substantial challenges and provokes widespread concern among different sectors of society.…
Developing a strong community requires empowered leadership capable of overcoming governance challenges. New online platforms have given users opportunities to practice governance through content moderation roles. The over 2.8 million…
Social media users who report content are key allies in the management of online misinformation, however, no research has been conducted yet to understand their role and the different trends underlying their reporting activity. We suggest…
Viewing social apps as sociotechnical systems makes clear that they are not mere pieces of technology but mediate human interaction and may unintentionally enable harmful behaviors like online harassment. As more users interact through…
Content moderators review disturbing content to protect social media users, often at significant cost to their mental health. Recent reports document the mental health conditions of African moderators as notably problematic. Beyond the…
Mental health challenges among Indian adolescents are shaped by unique cultural and systemic barriers, including high social stigma and limited professional support. Through a mixed-methods study involving a survey of 278 adolescents and…