Related papers: One Style Does Not Regulate All: Moderation Practi…
Nascent research on human-computer interaction concerns itself with fairness of content moderation systems. Designing globally applicable content moderation systems requires considering historical, cultural, and socio-technical factors.…
Polarization, declining trust, and wavering support for democratic norms are pressing threats to U.S. democracy. Exposure to verified and quality news may lower individual susceptibility to these threats and make citizens more resilient to…
Social media sites are often guided by a core group of committed users engaged in various forms of governance. A crucial aspect of this type of governance is deliberation, in which such a group reaches decisions on issues of importance to…
To meet the demands of content moderation, online platforms have resorted to automated systems. Newer forms of real-time engagement($\textit{e.g.}$, users commenting on live streams) on platforms like Twitch exert additional pressures on…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…
Unlike the more observable phenomenon of group opinion reinforcement, self-censorship online has received comparatively less attention. Our goal in this work is to dissect the phenomena of self-censorship and to examine the implications of…
Social media platforms connect billions, but their business models often amplify societal harm through misinformation, which is linked to polarization, violence, and declining mental health. Current governance frameworks, such as the U.S.…
Online communities serve as essential support channels for People Who Use Drugs (PWUD), providing access to peer support and harm reduction information. The moderation of these communities involves consequential decisions affecting member…
Telegram, initially a messaging app, has evolved into a platform where users can interact with various services through programmable applications, bots. Bots provide a wide range of uses, from moderating groups, helping with online…
In this paper, we empirically analyze two examples of a Western (DE) versus Middle-East (SA) Online Social Messaging App. By focusing on the system interactions over time in comparison, we identify inherent differences in user engagement.…
Public sharing is integral to online platforms. This includes the popular multimedia messaging application Snapchat, on which public sharing is relatively new and unexplored in prior research. In mobile-first applications, sharing contexts…
Social media platforms face increasing scrutiny over the rapid spread of misinformation. In response, many have adopted community-based content moderation systems, including Community Notes (formerly Birdwatch) on X (formerly Twitter),…
Items shared through Social Media may affect more than one user's privacy --- e.g., photos that depict multiple users, comments that mention multiple users, events in which multiple users are invited, etc. The lack of multi-party privacy…
Roblox is among the most popular online gaming platforms, used by hundreds of millions of users every day. A substantial portion of these users are underage, who are at a greater risk, where abusive users may utilize Roblox's real-time chat…
Building a successful community means governing active populations and limited resources. This challenge often requires communities to design formal governance systems from scratch. But the characteristics of successful institutional…
Social media platforms have become critical spaces for discussing mental health concerns, including eating disorders. While these platforms can provide valuable support networks, they may also amplify harmful content that glorifies…
When people experience harassment online, from individual threats or invective to coordinated campaigns of harassment, they have the option to report the harassers and content to the platform where the harassment has occurred. Platforms…
Social media is considered a democratic space in which people connect and interact with each other regardless of their gender, race, or any other demographic factor. Despite numerous efforts that explore demographic factors in social media,…
English as a Second Language (ESL) speakers often struggle to engage in group discussions due to language barriers. While moderators can facilitate participation, few studies assess conversational engagement and evaluate moderation…
We propose WHoW, an evaluation framework for analyzing the facilitation strategies of moderators across different domains/scenarios by examining their motives (Why), dialogue acts (How) and target speaker (Who). Using this framework, we…