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Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…
Dialogue systems play an increasingly important role in various aspects of our daily life. It is evident from recent research that dialogue systems trained on human conversation data are biased. In particular, they can produce responses…
This paper examines gender bias in AI-generated imagery of construction workers, highlighting discrepancies in the portrayal of male and female figures. Grounded in Griselda Pollock's theories on visual culture and gender, the analysis…
Language models encode and subsequently perpetuate harmful gendered stereotypes. Research has succeeded in mitigating some of these harms, e.g. by dissociating non-gendered terms such as occupations from gendered terms such as 'woman' and…
Selecting a college major is a difficult decision for many incoming freshmen. Traditional academic advising is often hindered by long wait times, intimidating environments, and limited personalization. AI Chatbots present an opportunity to…
Over a billion users globally interact with AI systems engineered to mimic human traits. This development raises concerns that anthropomorphism, the attribution of human characteristics to AI, may foster over-reliance and misplaced trust.…
This study delves into gender classification systems, shedding light on the interaction between social stereotypes and algorithmic determinations. Drawing on the "averageness theory," which suggests a relationship between a face's…
Technology for language generation has advanced rapidly, spurred by advancements in pre-training large models on massive amounts of data and the need for intelligent agents to communicate in a natural manner. While techniques can…
Research has shown that human-agent relationships form in similar ways to human-human relationships. Since children do not have the same critical analysis skills as adults (and may over-trust technology, for example), this…
Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…
The development of sophisticated artificial intelligence (AI) conversational agents based on large language models raises important questions about the relationship between human norms, values, and practices and AI design and performance.…
Text embedding is becoming an increasingly popular AI methodology, especially among businesses, yet the potential of text embedding models to be biased is not well understood. This paper examines the degree to which a selection of popular…
As conversational AI systems become more realistic and widely deployed, users are increasingly uncertain about whether they are interacting with a human or an AI system. When AI identity is unclear, users may unwittingly share sensitive…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
\textit{\textbf{\textcolor{red}{Warning}:} This paper contains content that may be offensive or upsetting.} Pretrained conversational agents have been exposed to safety issues, exhibiting a range of stereotypical human biases such as gender…
Gender bias is rampant in AI systems, causing bad user experience, injustices, and mental harm to women. School curricula fail to educate AI creators on this topic, leaving them unprepared to mitigate gender bias in AI. In this paper, we…
Speech-aware Language Models (SpeechLMs) have fundamentally transformed human-AI interaction by enabling voice-based communication, yet they may exhibit acoustic-based gender differentiation where identical questions lead to different…
As AI becomes more embedded in workplaces, it is shifting from a tool for efficiency to an active force in organizational decision-making. Whether due to anthropomorphism or intentional design choices, people often assign human-like…
Given the rapid advancement of large-scale language models, artificial intelligence (AI) models, like ChatGPT, are playing an increasingly prominent role in human society. However, to ensure that artificial intelligence models benefit human…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…