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Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…

Human-Computer Interaction · Computer Science 2025-10-13 Jijie Zhou , Yuhan Hu

Human perception, memory and decision-making are impacted by tens of cognitive biases and heuristics that influence our actions and decisions. Despite the pervasiveness of such biases, they are generally not leveraged by today's Artificial…

Human-Computer Interaction · Computer Science 2023-12-04 Aditya Gulati , Miguel Angel Lozano , Bruno Lepri , Nuria Oliver

As the capabilities of generative language models continue to advance, the implications of biases ingrained within these models have garnered increasing attention from researchers, practitioners, and the broader public. This article…

Computers and Society · Computer Science 2023-11-14 Emilio Ferrara

Conversational agents (CAs) embodied in speakers or chatbots are becoming very popular in some countries, and despite their adult-centred design, they have become part of children's lives, generating a need for children-centric trustworthy…

Human-Computer Interaction · Computer Science 2022-09-07 Marina Escobar-Planas , Emilia Gómez , Carlos-D Martínez-Hinarejos

With the advance of Artificial Intelligence (AI), Large Language Models (LLMs) have gained prominence and been applied in diverse contexts. As they evolve into more sophisticated versions, it is essential to assess whether they reproduce…

Computation and Language · Computer Science 2025-08-15 Gustavo Bonil , Simone Hashiguti , Jhessica Silva , João Gondim , Helena Maia , Nádia Silva , Helio Pedrini , Sandra Avila

Predictive algorithms have a powerful potential to offer benefits in areas as varied as medicine or education. However, these algorithms and the data they use are built by humans, consequently, they can inherit the bias and prejudices…

Human-Computer Interaction · Computer Science 2022-03-22 Cristina Manresa-Yee , Silvia Ramis

Large language models (LLMs) are becoming increasingly ubiquitous in our daily lives, but numerous concerns about bias in LLMs exist. This study examines how gender-diverse populations perceive bias, accuracy, and trustworthiness in LLMs,…

Human-Computer Interaction · Computer Science 2025-07-09 Aimen Gaba , Emily Wall , Tejas Ramkumar Babu , Yuriy Brun , Kyle Hall , Cindy Xiong Bearfield

Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism may be inevitable due to the choice of medium, conscious and unconscious design choices can guide…

Computation and Language · Computer Science 2023-10-24 Gavin Abercrombie , Amanda Cercas Curry , Tanvi Dinkar , Verena Rieser , Zeerak Talat

The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…

Human-Computer Interaction · Computer Science 2023-10-20 Javier Hernandez , Jina Suh , Judith Amores , Kael Rowan , Gonzalo Ramos , Mary Czerwinski

The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…

Computers and Society · Computer Science 2026-05-11 Sourojit Ghosh , Pranav Narayanan Venkit , Sanjana Gautam , Avijit Ghosh

The purpose of this study is to find evidence for supporting the hypothesis that language is the mirror of our thinking, our prejudices and cultural stereotypes. In this analysis, a questionnaire was administered to 537 people. The answers…

Computation and Language · Computer Science 2020-07-15 P. Cutugno , D. Chiarella , R. Lucentini , L. Marconi , G. Morgavi

In the rapidly evolving field of artificial intelligence (AI) agents, designing the agent's characteristics is crucial for shaping user experience. This workshop aims to establish a research community focused on AI agent persona design for…

Human-Computer Interaction · Computer Science 2024-10-31 Nima Zargham , Mateusz Dubiel , Smit Desai , Thomas Mildner , Hanz-Joachim Belz

In human conversation, empathic dialogue requires nuanced temporal cues indicating whether the conversational partner is paying attention. This type of "active listening" is overlooked in the design of Conversational Agents (CAs), which use…

Human-Computer Interaction · Computer Science 2026-02-09 Zhihan Jiang , Qianhui Chen , Chu Zhang , Yanheng Li , Ray LC

Hundreds of millions of people rely on large language models (LLMs) for education, work, and even healthcare. Yet these models are known to reproduce and amplify social biases present in their training data. Moreover, text-based interfaces…

Computation and Language · Computer Science 2026-03-24 Carolin Holtermann , Minh Duc Bui , Kaitlyn Zhou , Valentin Hofmann , Katharina von der Wense , Anne Lauscher

Artificial Intelligence (AI) systems are not intrinsically neutral and biases trickle in any type of technological tool. In particular when dealing with people, the impact of AI algorithms' technical errors originating with mislabeled data…

Artificial Intelligence · Computer Science 2025-04-03 Camilla Quaresmini , Giuseppe Primiero

Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…

Human-Computer Interaction · Computer Science 2026-01-21 Jingshu Li , Zicheng Zhu , Renwen Zhang , Yi-Chieh Lee

Instruments such as eye-tracking devices have contributed to understanding how users interact with screen-based search engines. However, user-system interactions in audio-only channels -- as is the case for Spoken Conversational Search…

Human-Computer Interaction · Computer Science 2024-08-08 Kaixin Ji , Sachin Pathiyan Cherumanal , Johanne R. Trippas , Danula Hettiachchi , Flora D. Salim , Falk Scholer , Damiano Spina

Following the recent release of various Artificial Intelligence (AI) based Conversation Agents (CAs), adolescents are increasingly using CAs for interactive knowledge discovery on sensitive topics, including mental and sexual health topics.…

Human-Computer Interaction · Computer Science 2024-04-05 Jinkyung Park , Vivek Singh , Pamela Wisniewski

This chapter examines the role of Machine Translation in perpetuating gender bias, highlighting the challenges posed by cross-linguistic settings and statistical dependencies. A comprehensive overview of relevant existing work related to…

Computation and Language · Computer Science 2024-01-19 Eva Vanmassenhove

Artificial Intelligence with its multifaceted technologies and integral role in global production significantly impacts gender dynamics particularly in gendered labor. This paper emphasizes the need to explore AIs broader impacts on…

Computers and Society · Computer Science 2024-06-25 Satyam Mohla , Bishnupriya Bagh , Anupam Guha