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The ubiquity of smartphones has led to an increase in on demand healthcare being supplied. For example, people can share their illness-related experiences with others similar to themselves, and healthcare experts can offer advice for better…

Human-Computer Interaction · Computer Science 2024-04-23 Samuel Rhys Cox

Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in…

The increasing use of Large Language Models (LLMs) in a large variety of domains has sparked worries about how easily they can perpetuate stereotypes and contribute to the generation of biased content. With a focus on gender and…

Computation and Language · Computer Science 2025-07-28 Gioele Giachino , Marco Rondina , Antonio Vetrò , Riccardo Coppola , Juan Carlos De Martin

Voice-based systems like Amazon Alexa, Google Assistant, and Apple Siri, along with the growing popularity of OpenAI's ChatGPT and Microsoft's Copilot, serve diverse populations, including visually impaired and low-literacy communities.…

Human-Computer Interaction · Computer Science 2024-09-04 Sachin Pathiyan Cherumanal , Falk Scholer , Johanne R. Trippas , Damiano Spina

The integration of Conversational Agents (CAs) into daily life offers opportunities to tackle global challenges, leading to the emergence of Conversational AI for Social Good (CAI4SG). This paper examines the advancements of CAI4SG using a…

Human-Computer Interaction · Computer Science 2026-01-22 Yi-Chieh Lee , Junti Zhang , Tianqi Song , Yugin Tan

Generative artificial intelligence (AI), particularly large language models (LLMs), is being rapidly deployed in recruitment and for candidate shortlisting. We audit several mid-sized open-source LLMs for gender bias using a dataset of…

General Economics · Economics 2025-05-01 Sugat Chaturvedi , Rochana Chaturvedi

This study analyzed images generated by three popular generative artificial intelligence (AI) tools - Midjourney, Stable Diffusion, and DALLE 2 - representing various occupations to investigate potential bias in AI generators. Our analysis…

General Economics · Economics 2024-03-06 Mi Zhou , Vibhanshu Abhishek , Timothy Derdenger , Jaymo Kim , Kannan Srinivasan

Speech is the fundamental means of communication between humans. The advent of AI and sophisticated speech technologies have led to the rapid proliferation of human-to-computer-based interactions, fueled primarily by Automatic Speech…

Computation and Language · Computer Science 2022-12-01 Mikel K. Ngueajio , Gloria Washington

While stereotypes are well-documented in human social interactions, AI systems are often presumed to be less susceptible to such biases. Previous studies have focused on biases inherited from training data, but whether stereotypes can…

Computation and Language · Computer Science 2026-02-18 Jingyu Guo , Yingying Xu

Detecting biases in the outputs produced by generative models is essential to reduce the potential risks associated with their application in critical settings. However, the majority of existing methodologies for identifying biases in…

Computation and Language · Computer Science 2025-02-04 Erica Coppolillo , Giuseppe Manco , Luca Maria Aiello

Recently there has been a growing concern about machine bias, where trained statistical models grow to reflect controversial societal asymmetries, such as gender or racial bias. A significant number of AI tools have recently been suggested…

Computers and Society · Computer Science 2019-03-12 Marcelo O. R. Prates , Pedro H. C. Avelar , Luis Lamb

Large Language Models (LLMs) are finding applications in all aspects of life, but their susceptibility to biases, particularly gender stereotyping, raises ethical concerns. This study introduces a novel methodology, a persona-based…

Computers and Society · Computer Science 2025-02-18 Rajesh Ranjan , Shailja Gupta , Surya Naranyan Singh

High-quality feedback is essential for effective human-AI interaction. It bridges knowledge gaps, corrects digressions, and shapes system behavior; both during interaction and throughout model development. Yet despite its importance, human…

Human-Computer Interaction · Computer Science 2026-03-31 Nikhil Sharma , Zheng Zhang , Daniel Lee , Namita Krishnan , Guang-Jie Ren , Ziang Xiao , Yunyao Li

Gender, race and social biases have recently been detected as evident examples of unfairness in applications of Natural Language Processing. A key path towards fairness is to understand, analyse and interpret our data and algorithms. Recent…

Computation and Language · Computer Science 2021-05-06 Christine Basta , Marta R. Costa-jussà

The "gender" of intelligent agents, virtual characters, social robots, and other agentic machines has emerged as a fundamental topic in studies of people's interactions with computers. Perceptions of agent gender can help explain user…

Human-Computer Interaction · Computer Science 2026-03-31 Katie Seaborn , Madeleine Steeds , Ilaria Torre , Martina De Cet , Katie Winkle , Marcus Göransson

Human-like AI agents such as robots and chatbots are becoming increasingly popular, but they present a variety of ethical concerns. The first concern is in how we define humanness, and how our definition impacts communities historically…

Computers and Society · Computer Science 2025-06-17 Naba Rizvi , Taggert Smith , Tanvi Vidyala , Mya Bolds , Harper Strickland , Andrew Begel , Rua Williams , Imani Munyaka

Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…

Human-Computer Interaction · Computer Science 2025-10-28 Mahnaz Roshanaei , Rezvaneh Rezapour , Magy Seif El-Nasr

AI conversational agents have demonstrated efficacy in social contact interventions for stigma reduction at a low cost. However, the underlying mechanisms of how interaction designs contribute to these effects remain unclear. This study…

Human-Computer Interaction · Computer Science 2025-01-03 Tianqi Song , Jack Jamieson , Tianwen Zhu , Naomi Yamashita , Yi-Chieh Lee

Powered by advanced Artificial Intelligence (AI) techniques, conversational AI systems, such as ChatGPT and digital assistants like Siri, have been widely deployed in daily life. However, such systems may still produce content containing…

Computation and Language · Computer Science 2023-05-23 Yuxuan Wan , Wenxuan Wang , Pinjia He , Jiazhen Gu , Haonan Bai , Michael Lyu

Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…

Human-Computer Interaction · Computer Science 2024-01-24 Ana Paula Chaves , Jesse Egbert , Toby Hocking , Eck Doerry , Marco Aurelio Gerosa
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