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Large language models (LLMs) often achieve high performance in native language identification (NLI) benchmarks by leveraging superficial contextual clues such as names, locations, and cultural stereotypes, rather than the underlying…
Simulating user interactions enables a more user-oriented evaluation of information retrieval (IR) systems. While user simulations are cost-efficient and reproducible, many approaches often lack fidelity regarding real user behavior. Most…
Large Language Models (LLMs) excel at producing broadly relevant text, but this generality becomes a limitation when user-specific preferences are required, such as recommending restaurants or planning travel. In these scenarios, users…
Effective human-agent collaboration is increasingly prevalent in real-world applications. Current trends in such collaborations are predominantly unidirectional, with users providing instructions or posing questions to agents, where agents…
Dialogue act recognition is an important part of natural language understanding. We investigate the way dialogue act corpora are annotated and the learning approaches used so far. We find that the dialogue act is context-sensitive within…
Query understanding in Conversational Information Seeking (CIS) involves accurately interpreting user intent through context-aware interactions. This includes resolving ambiguities, refining queries, and adapting to evolving information…
Autonomous agents powered by large language models (LLMs) have the potential to enhance human capabilities, assisting with digital tasks from sending emails to performing data analysis. The abilities of existing LLMs at such tasks are often…
Conversational Question Answering over Knowledge Graphs (KGs) combines the factual grounding of KG-based QA with the interactive nature of dialogue systems. KGs are widely used in enterprise and domain applications to provide structured,…
Retrieving answers in a quick and low cost manner without hallucinations from a combination of structured and unstructured data using Language models is a major hurdle. This is what prevents employment of Language models in knowledge…
Research interest in autonomous agents is on the rise as an emerging topic. The notable achievements of Large Language Models (LLMs) have demonstrated the considerable potential to attain human-like intelligence in autonomous agents.…
Translating conversational text, particularly in customer support contexts, presents unique challenges due to its informal and unstructured nature. We propose a context-aware LLM translation system that leverages conversation summarization…
Protecting Personal Identifiable Information (PII) in text data is crucial for privacy, but current PII generalization methods face challenges such as uneven data distributions and limited context awareness. To address these issues, we…
Conversational User Interface (CUI) has become ubiquitous in everyday life, in consumer-focused products like Siri and Alexa or business-oriented solutions. Deep learning underlies many recent breakthroughs in dialogue systems but requires…
In the continuously advancing AI landscape, crafting context-rich and meaningful responses via Large Language Models (LLMs) is essential. Researchers are becoming more aware of the challenges that LLMs with fewer parameters encounter when…
Large Language Models (LLMs) struggle with long-horizon tasks due to the "context bottleneck" and the "lost-in-the-middle" phenomenon, where accumulated noise from verbose environments degrades reasoning over multi-turn interactions. To…
Current LLM agents typically lack instance-level context, which comprises concrete facts such as environment structure, system configurations, and local mechanics. Consequently, existing methods are forced to intertwine exploration with…
We develop a reinforcement learning based search assistant which can assist users through a set of actions and sequence of interactions to enable them realize their intent. Our approach caters to subjective search where the user is seeking…
Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…
Despite the recent success of automatic metrics for assessing translation quality, their application in evaluating the quality of machine-translated chats has been limited. Unlike more structured texts like news, chat conversations are…
Dialog response ranking is used to rank response candidates by considering their relation to the dialog history. Although researchers have addressed this concept for open-domain dialogs, little attention has been focused on task-oriented…