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Transparency is an essential requirement of machine learning based decision making systems that are deployed in real world. Often, transparency of a given system is achieved by providing explanations of the behavior and predictions of the…
Recent advancements in AI applications to healthcare have shown incredible promise in surpassing human performance in diagnosis and disease prognosis. With the increasing complexity of AI models, however, concerns regarding their opacity,…
The opaque nature of many intelligent systems violates established usability principles and thus presents a challenge for human-computer interaction. Research in the field therefore highlights the need for transparency, scrutability,…
Explainable recommendation systems (RSs) are designed to explicitly uncover the rationale of each recommendation, thereby enhancing the transparency and credibility of RSs. Previous methods often jointly predicted ratings and generated…
Explainability has been a goal for Artificial Intelligence (AI) systems since their conception, with the need for explainability growing as more complex AI models are increasingly used in critical, high-stakes settings such as healthcare.…
Explainability is becoming an important requirement for organizations that make use of automated decision-making due to regulatory initiatives and a shift in public awareness. Various and significantly different algorithmic methods to…
Limited transparency in targeted advertising on online content delivery platforms can breed mistrust for both viewers (of the content and ads) and advertisers. This user study (n=864) explores how explanations for targeted ads can bridge…
Explainable AI provides insight into the "why" for model predictions, offering potential for users to better understand and trust a model, and to recognize and correct AI predictions that are incorrect. Prior research on human and…
In this paper, we argue for a paradigm shift from the current model of explainable artificial intelligence (XAI), which may be counter-productive to better human decision making. In early decision support systems, we assumed that we could…
This paper presents a taxonomy of explainability in Human-Agent Systems. We consider fundamental questions about the Why, Who, What, When and How of explainability. First, we define explainability, and its relationship to the related terms…
There is a growing demand for transparency in search engines to understand how search results are curated and to enhance users' trust. Prior research has introduced search result explanations with a focus on how to explain, assuming…
In order to build reliable and trustworthy NLP applications, models need to be both fair across different demographics and explainable. Usually these two objectives, fairness and explainability, are optimized and/or examined independently…
Ranking schemes drive many real-world decisions, like, where to study, whom to hire, what to buy, etc. Many of these decisions often come with high consequences. For example, a university can be deemed less prestigious if not featured in a…
Explainable systems expose information about why certain observed effects are happening to the agents interacting with them. We argue that this constitutes a positive flow of information that needs to be specified, verified, and balanced…
Explainable artificial intelligence and interpretable machine learning are research domains growing in importance. Yet, the underlying concepts remain somewhat elusive and lack generally agreed definitions. While recent inspiration from…
With the recent advances in the field of artificial intelligence, an increasing number of decision-making tasks are delegated to software systems. A key requirement for the success and adoption of such systems is that users must trust…
We investigate whether large language models (LLMs) can generate effective, user-facing explanations from a mathematically interpretable recommendation model. The model is based on constrained matrix factorization, where user types are…
LLM-based explainable recommenders can produce fluent explanations that are factually correct, yet still justify items using attributes that conflict with a user's historical preferences. Such preference-inconsistent explanations yield…
Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…
A lot of effort in recent years have been expended to explain machine learning systems. However, some machine learning methods are inherently explainable, and thus are not completely black box. This enables the developers to make sense of…