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Decisions in organizations are about evaluating alternatives and choosing the one that would best serve organizational goals. To the extent that the evaluation of alternatives could be formulated as a predictive task with appropriate…

Human-Computer Interaction · Computer Science 2022-06-30 Charles Wan , Rodrigo Belo , Leid Zejnilović

Why do explainable AI (XAI) explanations in radiology, despite their promise of transparency, still fail to gain human trust? Current XAI approaches provide justification for predictions, however, these do not meet practitioners' needs.…

Human-Computer Interaction · Computer Science 2023-04-10 Robert Kaufman , David Kirsh

This paper presents ReasoningRec, a reasoning-based recommendation framework that leverages Large Language Models (LLMs) to bridge the gap between recommendations and human-interpretable explanations. In contrast to conventional…

Information Retrieval · Computer Science 2024-10-31 Millennium Bismay , Xiangjue Dong , James Caverlee

With the aid of large language models, current conversational recommender system (CRS) has gaining strong abilities to persuade users to accept recommended items. While these CRSs are highly persuasive, they can mislead users by…

Computation and Language · Computer Science 2024-10-08 Peixin Qin , Chen Huang , Yang Deng , Wenqiang Lei , Tat-Seng Chua

Reproducibility is a key requirement for scientific progress. It allows the reproduction of the works of others, and, as a consequence, to fully trust the reported claims and results. In this work, we argue that, by facilitating…

Information Retrieval · Computer Science 2021-02-02 Alejandro Bellogín , Alan Said

The notion that algorithmic systems should be "transparent" and "explainable" is common in the many statements of consensus principles developed by governments, companies, and advocacy organizations. But what exactly do policy and legal…

Machine Learning · Computer Science 2023-09-18 Matthew O'Shaughnessy

Transparency is a fundamental requirement for decision making systems when these should be deployed in the real world. It is usually achieved by providing explanations of the system's behavior. A prominent and intuitive type of explanations…

Machine Learning · Computer Science 2021-07-23 André Artelt , Valerie Vaquet , Riza Velioglu , Fabian Hinder , Johannes Brinkrolf , Malte Schilling , Barbara Hammer

Artificial Intelligence algorithms have now become pervasive in multiple high-stakes domains. However, their internal logic can be obscure to humans. Explainable Artificial Intelligence aims to design tools and techniques to illustrate the…

Human-Computer Interaction · Computer Science 2024-04-29 Eleonora Cappuccio , Daniele Fadda , Rosa Lanzilotti , Salvatore Rinzivillo

Recommender systems have become integral to our digital experiences, from online shopping to streaming platforms. Still, the rationale behind their suggestions often remains opaque to users. While some systems employ a graph-based approach,…

The growing attention to artificial intelligence-based applications has led to research interest in explainability issues. This emerging research attention on explainable AI (XAI) advocates the need to investigate end user-centric…

Artificial Intelligence · Computer Science 2023-11-07 AKM Bahalul Haque , A. K. M. Najmul Islam , Patrick Mikalef

Explainable Recommender Systems is an important field of study which provides reasons behind the suggested recommendations. Explanations with recommender systems are useful for developers while debugging anomalies within the system and for…

Information Retrieval · Computer Science 2025-03-11 Sairamvinay Vijayaraghavan , Prasant Mohapatra

Explainable AI (XAI) aims to improve user understanding and decisions when using AI models. However, despite innovations in XAI, recent user evaluations reveal that this goal remains elusive. Understanding human cognition can help explain…

Artificial Intelligence · Computer Science 2026-05-01 Louth Bin Rawshan , Zhuoyu Wang , Brian Y. Lim

Effectiveness and interpretability are two essential properties for trustworthy AI systems. Most recent studies in visual reasoning are dedicated to improving the accuracy of predicted answers, and less attention is paid to explaining the…

Computer Vision and Pattern Recognition · Computer Science 2022-03-14 Shi Chen , Qi Zhao

Explanations for computer vision models are important tools for interpreting how the underlying models work. However, they are often presented in static formats, which pose challenges for users, including information overload, a gap between…

Human-Computer Interaction · Computer Science 2025-04-16 Indu Panigrahi , Sunnie S. Y. Kim , Amna Liaqat , Rohan Jinturkar , Olga Russakovsky , Ruth Fong , Parastoo Abtahi

Large Language Models (LLMs) increasingly show reasoning rationales alongside their answers, turning "reasoning" into a user-interface element. While step-by-step rationales are typically associated with model performance, how they…

Human-Computer Interaction · Computer Science 2026-03-10 Xin Sun , Shu Wei , Jos A Bosch , Isao Echizen , Saku Sugawara , Abdallah El Ali

Explainability is one of the key ethical concepts in the design of AI systems. However, attempts to operationalize this concept thus far have tended to focus on approaches such as new software for model interpretability or guidelines with…

Computers and Society · Computer Science 2020-10-06 Ben Zevenbergen , Allison Woodruff , Patrick Gage Kelley

Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…

Human-Computer Interaction · Computer Science 2023-04-18 Edward Small , Yueqing Xuan , Danula Hettiachchi , Kacper Sokol

Path reasoning is a notable recommendation approach that models high-order user-product relations, based on a Knowledge Graph (KG). This approach can extract reasoning paths between recommended products and already experienced products and,…

Information Retrieval · Computer Science 2023-01-18 Giacomo Balloccu , Ludovico Boratto , Christian Cancedda , Gianni Fenu , Mirko Marras

eXplainable AI focuses on generating explanations for the output of an AI algorithm to a user, usually a decision-maker. Such user needs to interpret the AI system in order to decide whether to trust the machine outcome. When addressing…

Human-Computer Interaction · Computer Science 2020-05-28 Irene Celino

Item ranking systems support users in multi-criteria decision-making tasks. Users need to trust rankings and ranking algorithms to reflect user preferences nicely while avoiding systematic errors and biases. However, today only few…

Machine Learning · Computer Science 2025-09-03 I. Al Hazwani , J. Schmid , M. Sachdeva , J. Bernard