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Artificial Intelligence (AI) has become an important part of our everyday lives, yet user requirements for designing AI-assisted systems in law enforcement remain unclear. To address this gap, we conducted qualitative research on…

Building trustworthy autonomous systems is challenging for many reasons beyond simply trying to engineer agents that 'always do the right thing.' There is a broader context that is often not considered within AI and HRI: that the problem of…

Computers and Society · Computer Science 2020-10-15 Alexis Morris , Hallie Siegel , Jonathan Kelly

While human-AI decision-making research has primarily used trust measurements to assess the practical usage of AI systems by their end-users, recent empirical evidence suggests that trust measurements do not inform users' appropriate…

Human-Computer Interaction · Computer Science 2026-04-28 Muhammad Raees , Konstantinos Papangelis

As AI-powered code generation tools such as GitHub Copilot become popular, it is crucial to understand software developers' trust in AI tools -- a key factor for tool adoption and responsible usage. However, we know little about how…

Human-Computer Interaction · Computer Science 2024-05-29 Ruotong Wang , Ruijia Cheng , Denae Ford , Thomas Zimmermann

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

Fairness is a growing concern for high-risk decision-making using Artificial Intelligence (AI) but ensuring it through purely technical means is challenging: there is no universally accepted fairness measure, fairness is context-dependent,…

Artificial Intelligence · Computer Science 2024-10-07 Evdoxia Taka , Yuri Nakao , Ryosuke Sonoda , Takuya Yokota , Lin Luo , Simone Stumpf

As AI systems increasingly permeate everyday life, designers and developers face mounting pressure to balance innovation with ethical design choices. To date, the operationalisation of AI ethics has predominantly depended on frameworks that…

Human-Computer Interaction · Computer Science 2025-09-18 Benjamin J. Carroll , Jianlong Zhou , Paul F. Burke , Sabine Ammon

Recent AI ethics has focused on applying abstract principles downward to practice. This paper moves in the other direction. Ethical insights are generated from the lived experiences of AI-designers working on tangible human problems, and…

Computers and Society · Computer Science 2022-01-06 James Brusseau

In many practical applications of AI, an AI model is used as a decision aid for human users. The AI provides advice that a human (sometimes) incorporates into their decision-making process. The AI advice is often presented with some measure…

Artificial Intelligence · Computer Science 2022-10-31 Kailas Vodrahalli , Tobias Gerstenberg , James Zou

Across several branches of conversational interaction research including interactions with social robots, embodied agents, and conversational assistants, users have identified trust as a critical part of those interactions. Nevertheless,…

Human-Computer Interaction · Computer Science 2019-07-04 Justin Edwards , Elaheh Sanoubari

Artificial Intelligence (AI) methods are powerful tools for various domains, including critical fields such as avionics, where certification is required to achieve and maintain an acceptable level of safety. General solutions for…

The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…

Computers and Society · Computer Science 2020-12-14 Elisa Bertino , Finale Doshi-Velez , Maria Gini , Daniel Lopresti , David Parkes

The integration of Autonomous Weapon Systems (AWS) into military operations presents both significant opportunities and challenges. This paper explores the multifaceted nature of trust in AWS, emphasising the necessity of establishing…

Computers and Society · Computer Science 2024-10-22 Kasper Cools , Clara Maathuis

Powerful predictive AI systems have demonstrated great potential in augmenting human decision making. Recent empirical work has argued that the vision for optimal human-AI collaboration requires 'appropriate reliance' of humans on AI…

Artificial Intelligence · Computer Science 2024-09-24 Gaole He , Abri Bharos , Ujwal Gadiraju

AI chatbots are an emerging security attack vector, vulnerable to threats such as prompt injection, and rogue chatbot creation. When deployed in domains such as corporate security policy, they could be weaponized to deliver guidance that…

Human-Computer Interaction · Computer Science 2025-10-13 Brandon Lit , Edward Crowder , Daniel Vogel , Hassan Khan

Evaluating human-AI decision-making systems is an emerging challenge as new ways of combining multiple AI models towards a specific goal are proposed every day. As humans interact with AI in decision-making systems, multiple factors may be…

AI services are known to have unstable behavior when subjected to changes in data, models or users. Such behaviors, whether triggered by omission or commission, lead to trust issues when AI works with humans. The current approach of…

Human-Computer Interaction · Computer Science 2023-02-21 Biplav Srivastava , Kausik Lakkaraju , Mariana Bernagozzi , Marco Valtorta

In the early stages of scientific research, researchers rely on core scholarly judgments to identify relevant literature, assess credible evidence, and determine which directions merit pursuit. As AI tools become increasingly integrated…

Computers and Society · Computer Science 2026-04-28 Sanjana Gautam , Houjiang Liu , Yujin Choi , Matthew Lease

Advanced multimodal AI agents can now collaborate with users to solve challenges in the world. Yet, these emerging contextual AI systems rely on explicit communication channels between the user and system. We hypothesize that implicit…

The integration of artificial intelligence into everyday decision-making has reshaped patterns of selective trust, yet the cognitive mechanisms behind context-dependent preferences for AI versus human informants remain unclear. We applied a…

Human-Computer Interaction · Computer Science 2025-12-01 Johan Sebastián Galindez-Acosta , Juan José Giraldo-Huertas