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Artificial Intelligence (AI) systems are being deployed around the globe in critical fields such as healthcare and education. In some cases, expert practitioners in these domains are being tasked with introducing or using such systems, but…

Computers and Society · Computer Science 2021-06-16 Iain Barclay , Will Abramson

In the software industry, artificial intelligence (AI) has been utilized more and more in software development activities. In some activities, such as coding, AI has already been an everyday tool, but in software testing activities AI it…

Software Engineering · Computer Science 2025-04-08 Katja Karhu , Jussi Kasurinen , Kari Smolander

Trust in robots has been gathering attention from multiple directions, as it has special relevance in the theoretical descriptions of human-robot interactions. It is essential for reaching high acceptance and usage rates of robotic…

Robotics · Computer Science 2021-06-07 Hebert Azevedo-Sa , X. Jessie Yang , Lionel P. Robert , Dawn M. Tilbury

As chatbots increasingly blur the boundary between automated systems and human conversation, the foundations of trust in these systems warrant closer examination. While regulatory and policy frameworks tend to define trust in normative…

Artificial Intelligence · Computer Science 2026-03-11 Aditya Gulati , Nuria Oliver

Growing excitement around deploying AI across various domains calls for a careful assessment of how human decision-makers interact with AI-powered systems. In particular, it is essential to understand when decision-makers voluntarily choose…

Human-Computer Interaction · Computer Science 2025-08-04 Rebecca Yu , Valerie Chen , Ameet Talwalkar , Hoda Heidari

Modern AI systems are reaping the advantage of novel learning methods. With their increasing usage, we are realizing the limitations and shortfalls of these systems. Brittleness to minor adversarial changes in the input data, ability to…

Computers and Society · Computer Science 2020-11-05 Richa Singh , Mayank Vatsa , Nalini Ratha

Artificial intelligence (AI) has widespread societal implications, yet social scientists are only beginning to study public attitudes toward the technology. Existing studies find that the public's trust in institutions can play a major role…

Computers and Society · Computer Science 2020-01-01 Baobao Zhang , Allan Dafoe

Evaluating the efficiency of human-AI interactions is challenging, including subjective and objective quality aspects. With the focus on the human experience of the explanations, evaluations of explanation methods have become mostly…

Artificial Intelligence · Computer Science 2024-05-10 Helena Löfström

Trust is not just a cognitive issue but also an emotional one, yet the research in human-AI interactions has primarily focused on the cognitive route of trust development. Recent work has highlighted the importance of studying affective…

Human-Computer Interaction · Computer Science 2024-11-11 Ruoxi Shang , Gary Hsieh , Chirag Shah

Artificial Intelligence (AI) is an important part of our everyday lives. We use it in self-driving cars and smartphone assistants. People often call it a "black box" because its complex systems, especially deep neural networks, are hard to…

Building trustworthy AI systems for mental health support is a shared priority across stakeholders from multiple disciplines. However, "trustworthy" remains loosely defined and inconsistently operationalized. AI research often focuses on…

Computation and Language · Computer Science 2026-04-23 Xin Sun , Yue Su , Yifan Mo , Qingyu Meng , Yuxuan Li , Saku Sugawara , Mengyuan Zhang , Charlotte Gerritsen , Sander L. Koole , Koen Hindriks , Jiahuan Pei

AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…

Computers and Society · Computer Science 2025-05-07 Karina LaRubbio , Malcolm Grba , Diana Freed

Human feedback is critical for aligning AI systems to human values. As AI capabilities improve and AI is used to tackle more challenging tasks, verifying quality and safety becomes increasingly challenging. This paper explores how we can…

Artificial Intelligence · Computer Science 2025-10-31 Rishub Jain , Sophie Bridgers , Lili Janzer , Rory Greig , Tian Huey Teh , Vladimir Mikulik

Machine learning systems have become popular in fields such as marketing, financing, or data mining. While they are highly accurate, complex machine learning systems pose challenges for engineers and users. Their inherent complexity makes…

Computers and Society · Computer Science 2019-07-31 Andrea Papenmeier , Gwenn Englebienne , Christin Seifert

The increasing integration of artificial intelligence (AI) in visual analytics (VA) tools raises vital questions about the behavior of users, their trust, and the potential of induced biases when provided with guidance during data…

Human-Computer Interaction · Computer Science 2024-04-24 Sunwoo Ha , Shayan Monadjemi , Alvitta Ottley

This article presents the results and their discussion for the third wave (with n=23 participants) within a multinational longitudinal study that investigates the evolving paradigm of human-AI collaboration in problem-solving contexts.…

Computers and Society · Computer Science 2025-12-16 Matthias Huemmer , Theophile Shyiramunda , Franziska Durner , Michelle J. Cummings-Koether

Assessing the trustworthiness of artificial intelligence systems requires knowledge from many different disciplines. These disciplines do not necessarily share concepts between them and might use words with different meanings, or even use…

Information Retrieval · Computer Science 2022-08-10 Dennis Vetter , Jesmin Jahan Tithi , Magnus Westerlund , Roberto V. Zicari , Gemma Roig

Choosing authentication schemes for a specific purpose is challenging for service providers, developers, and researchers. Previous ratings of technical and objective aspects showed that available schemes all have strengths and limitations.…

Human-Computer Interaction · Computer Science 2022-09-29 Verena Zimmermann , Paul Gerber , Alina Stöver

AI systems are increasingly pervasive, yet information needed to decide whether and how to engage with them may not exist or be accessible. A user may not be able to verify whether a system has certain safety certifications. An investigator…

Trustworthy Artificial Intelligence (AI) is based on seven technical requirements sustained over three main pillars that should be met throughout the system's entire life cycle: it should be (1) lawful, (2) ethical, and (3) robust, both…