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Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing,…

Information Retrieval · Computer Science 2022-10-31 Dietmar Jannach

Resources for simulation-based evaluation of conversational recommender systems (CRSs) are scarce. The UserSimCRS toolkit was introduced to address this gap. In this work, we present UserSimCRS v2, a significant upgrade aligning the toolkit…

Information Retrieval · Computer Science 2026-03-18 Nolwenn Bernard , Krisztian Balog

Reinforcement learning (RL) recommender systems often rely on static datasets that fail to capture the fluid, ever changing nature of user preferences in real-world scenarios. Meanwhile, generative AI techniques have emerged as powerful…

Information Retrieval · Computer Science 2025-09-10 Danial Ebrat , Eli Paradalis , Luis Rueda

Once language models (LMs) are deployed, they can interact with users long-term, ideally evolving based on their feedback. Asking for direct user feedback can be disruptive; thus, we study harvesting implicit user feedback from user-LM…

Computation and Language · Computer Science 2025-10-07 Yuhan Liu , Michael J. Q. Zhang , Eunsol Choi

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions…

Information Retrieval · Computer Science 2019-10-31 Johanne R. Trippas , Damiano Spina , Paul Thomas , Mark Sanderson , Hideo Joho , Lawrence Cavedon

Conversational search plays a vital role in conversational information seeking. As queries in information seeking dialogues are ambiguous for traditional ad-hoc information retrieval (IR) systems due to the coreference and omission…

Computation and Language · Computer Science 2021-03-12 Sheng-Chieh Lin , Jheng-Hong Yang , Rodrigo Nogueira , Ming-Feng Tsai , Chuan-Ju Wang , Jimmy Lin

How would you search for a unique, fashionable shoe that a friend wore and you want to buy, but you didn't take a picture? Existing approaches propose interactive image search as a promising venue. However, they either entrust the user with…

Computer Vision and Pattern Recognition · Computer Science 2018-05-09 Nils Murrugarra-Llerena , Adriana Kovashka

We propose RecSim, a configurable platform for authoring simulation environments for recommender systems (RSs) that naturally supports sequential interaction with users. RecSim allows the creation of new environments that reflect particular…

Machine Learning · Computer Science 2019-09-27 Eugene Ie , Chih-wei Hsu , Martin Mladenov , Vihan Jain , Sanmit Narvekar , Jing Wang , Rui Wu , Craig Boutilier

Conversational Recommender Systems (CRSs)aim to engage users in dialogue to provide tailored recommendations. While traditional CRSs focus on eliciting preferences and retrieving items, real-world e-commerce interactions involve more…

Information Retrieval · Computer Science 2025-08-08 Tongyoung Kim , Jeongeun Lee , Soojin Yoon , Sunghwan Kim , Dongha Lee

Recent advancements in explainable recommendation have greatly bolstered user experience by elucidating the decision-making rationale. However, the existing methods actually fail to provide effective feedback signals for potentially better…

Information Retrieval · Computer Science 2025-08-08 Jiakai Tang , Jingsen Zhang , Zihang Tian , Xueyang Feng , Lei Wang , Xu Chen

Conversational recommender systems (CRS) aim to capture user's current intentions and provide recommendations through real-time multi-turn conversational interactions. As a human-machine interactive system, it is essential for CRS to…

Information Retrieval · Computer Science 2022-07-05 Shuokai Li , Yongchun Zhu , Ruobing Xie , Zhenwei Tang , Zhao Zhang , Fuzhen Zhuang , Qing He , Hui Xiong

Dialog response ranking is used to rank response candidates by considering their relation to the dialog history. Although researchers have addressed this concept for open-domain dialogs, little attention has been focused on task-oriented…

Computation and Language · Computer Science 2018-11-29 Junki Ohmura , Maxine Eskenazi

Conversational engagement estimation is posed as a regression problem, entailing the identification of the favorable attention and involvement of the participants in the conversation. This task arises as a crucial pursuit to gain insights…

With the improvements in speech recognition and voice generation technologies over the last years, a lot of companies have sought to develop conversation understanding systems that run on mobile phones or smart home devices through natural…

Computation and Language · Computer Science 2020-02-03 Mohammad Aliannejadi , Manajit Chakraborty , Esteban Andrés Ríssola , Fabio Crestani

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on…

Computation and Language · Computer Science 2024-06-21 Xiaolei Wang , Xinyu Tang , Wayne Xin Zhao , Jingyuan Wang , Ji-Rong Wen

The rapid advancement of conversational search systems revolutionizes how information is accessed by enabling the multi-turn interaction between the user and the system. Existing conversational search systems are usually built with two…

Computation and Language · Computer Science 2025-07-14 Fengran Mo , Yifan Gao , Chuan Meng , Xin Liu , Zhuofeng Wu , Kelong Mao , Zhengyang Wang , Pei Chen , Zheng Li , Xian Li , Bing Yin , Meng Jiang

Conversational search presents opportunities to support users in their search activities to improve the effectiveness and efficiency of search while reducing their cognitive load. Limitations of the potential competency of conversational…

Human-Computer Interaction · Computer Science 2021-04-12 Abhishek Kaushik , Gareth J. F. Jones

While the body of research directed towards constructing and generating clarifying questions in mixed-initiative conversational search systems is vast, research aimed at processing and comprehending users' answers to such questions is…

Information Retrieval · Computer Science 2024-01-23 Ivan Sekulić , Weronika Łajewska , Krisztian Balog , Fabio Crestani

When communicating with elders with cognitive impairment, cognitive stimulation (CS) help to maintain the cognitive health of elders. Data sparsity is the main challenge in building CS-based dialogue systems, particularly in the Chinese…

Computation and Language · Computer Science 2023-05-16 Jiyue Jiang , Sheng Wang , Qintong Li , Lingpeng Kong , Chuan Wu

Persuasion dialogue systems reflect the machine's ability to make strategic moves beyond verbal communication, and therefore differentiate themselves from task-oriented or open-domain dialogue systems and have their own unique values.…

Computation and Language · Computer Science 2022-10-25 Weiyan Shi , Yu Li , Saurav Sahay , Zhou Yu
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