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Software bots connect users and tools, streamlining the pull request review process in social coding platforms. However, bots can introduce information overload into developers' communication. Information overload is especially problematic…

Software Engineering · Computer Science 2024-03-06 Eric Ribeiro , Ronan Nascimento , Igor Steinmacher , Laerte Xavier , Marco Gerosa , Hugo de Paula , Mairieli Wessel

Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…

Human-Computer Interaction · Computer Science 2020-01-03 Kennedy Ralston , Yuhao Chen , Haruna Isah , Farhana Zulkernine

Humans usually have conversations by making use of prior knowledge about a topic and background information of the people whom they are talking to. However, existing conversational agents and datasets do not consider such comprehensive…

Computation and Language · Computer Science 2022-05-17 Yoonna Jang , Jungwoo Lim , Yuna Hur , Dongsuk Oh , Suhyune Son , Yeonsoo Lee , Donghoon Shin , Seungryong Kim , Heuiseok Lim

Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal…

Human-Computer Interaction · Computer Science 2018-02-12 Carlos Toxtli , Andrés Monroy-Hernández , Justin Cranshaw

We present the InterviewBot that dynamically integrates conversation history and customized topics into a coherent embedding space to conduct 10 mins hybrid-domain (open and closed) conversations with foreign students applying to U.S.…

Computation and Language · Computer Science 2023-09-06 Zihao Wang , Nathan Keyes , Terry Crawford , Jinho D. Choi

Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly…

Computation and Language · Computer Science 2021-05-24 Jia-Chen Gu , Hui Liu , Zhen-Hua Ling , Quan Liu , Zhigang Chen , Xiaodan Zhu

This paper describes an implementation of a bot assistant in Minecraft, and the tools and platform allowing players to interact with the bot and to record those interactions. The purpose of building such an assistant is to facilitate the…

Artificial Intelligence · Computer Science 2019-07-22 Jonathan Gray , Kavya Srinet , Yacine Jernite , Haonan Yu , Zhuoyuan Chen , Demi Guo , Siddharth Goyal , C. Lawrence Zitnick , Arthur Szlam

Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to…

Human-Computer Interaction · Computer Science 2024-01-24 Ana Paula Chaves , Marco Aurelio Gerosa

Moving to a new culture and adapting to a new life, as an international student, can be a stressful experience. In the US, international students face unique overlapping challenges, yet the current support ecosystem, including university…

Human-Computer Interaction · Computer Science 2026-05-15 Laleh Nourian , Anisa Callis , Stephanie Patterson , Jadeline Miao , Jamison Heard , Garreth W. Tigwell

Monitoring migration flows is crucial to respond to humanitarian crisis and to design efficient policies. This information usually comes from surveys and border controls, but timely accessibility and methodological concerns reduce its…

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

Artificial Intelligence · Computer Science 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

In collaboration with Postpartum Support International (PSI), a non-profit organization dedicated to supporting caregivers with postpartum mood and anxiety disorders, we developed three chatbots to provide context-specific empathetic…

Computation and Language · Computer Science 2023-08-16 Xuewen Yao , Miriam Mikhelson , S. Craig Watkins , Eunsol Choi , Edison Thomaz , Kaya de Barbaro

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

Computers and Society · Computer Science 2024-02-28 Rahime Belen Saglam , Jason R. C. Nurse , Lisa Sugiura

Chatter on social media is 20% bots and 80% humans. Chatter by bots and humans is consistently different: bots tend to use linguistic cues that can be easily automated while humans use cues that require dialogue understanding. Bots use…

Computers and Society · Computer Science 2025-02-27 Lynnette Hui Xian Ng , Kathleen M. Carley

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…

Human-Computer Interaction · Computer Science 2023-11-17 Feriel Khennouche , Youssef Elmir , Nabil Djebari , Yassine Himeur , Abbes Amira

Social media deliberations allow to explore refugee-related is-sues. AI-based studies have investigated refugee issues mostly around a specific event and considered unimodal approaches. Contrarily, we have employed a multimodal architecture…

Computers and Society · Computer Science 2022-06-28 Aparup Khatua , Wolfgang Nejdl

We introduce OpenBot-Fleet, a comprehensive open-source cloud robotics system for navigation. OpenBot-Fleet uses smartphones for sensing, local compute and communication, Google Firebase for secure cloud storage and off-board compute, and a…

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Large-scale survey research by social scientists offers general understandings of migrants' challenges and provides assessments of post-migration benchmarks like employment, obtention of educational credentials, and home ownership. Minimal…

Computers and Society · Computer Science 2016-09-29 Sarah Knudson , Srijita Sarkar , Abhik Ray

Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which…

Computation and Language · Computer Science 2020-04-09 Zhaojiang Lin , Zihan Liu , Genta Indra Winata , Samuel Cahyawijaya , Andrea Madotto , Yejin Bang , Etsuko Ishii , Pascale Fung